Defining and Monitoring Knowledge Integrity (original) (raw)

Evaluating Knowledge Quality in Knowledge Management Systems

J. Stat. Appl. Pro. 7, No. 1, 75-84 (2018), 2018

Knowledge management (KM) involves strategies and processes for identifying, capturing, and leveraging knowledge to enhance competitiveness. Quality management (QM) has its roots in manufacturing and services to accomplish efficiency and customer satisfaction. This paper seeks to explore the relationship between knowledge management and quality management. The paper also aims to address the reality that for organizational maturity, knowledge management will have to be harnessed and this knowledge management will need to have requisite quality for it to be effective. The main purpose of this paper is to address the nature of knowledge quality, describe its elements and their attributes, and create a valid and reliable instrument to measure the relative importance of the elements and their attributes. A framework is proposed that uses a hierarchical approach to address the dependence relationships of knowledge quality with its elements of intrinsic, contextual and actionable knowledge quality. Each of these elements has their own attributes. Based on the relationships, business managers can judge the need to improve and determine which element to provide the most effective direction towards knowledge quality improvement in knowledge management systems.

Towards defining dimensions of knowledge systems quality

2007

Knowledge management systems (KMS) are extremely important for organisations, primarily because they help to manage a key organisational resource -intellectual capital with the potential to produce a competitive advantage. The usefulness of this resource, however, is only as good as the quality of the knowledge that it contains. In order to improve the quality of KMS, a set of test measures is required. The purpose of this paper is to define some dimensions that can be used to measure the quality of the knowledge management system and to compare KMS quality across systems.

The Quality of Knowledge

International Journal of Knowledge Management, 2007

Knowledge management is a relatively young discipline. Nevertheless, it has accumulated a valuable body of knowledge in the structuring of knowledge and in the design of socio-technical knowledge management systems. However, concepts to describe common, recurring patterns of how to describe, structure, interrelate, group, or manage knowledge elements are still missing. In this article, we introduce the concepts “knowledge pattern” and “knowledge antipattern” to describe best and worst practices in knowledge management, “knowledge refactoring” to improve or change knowledge antipatterns, and “quality of knowledge” to describe desirable characteristics of knowledge in knowledge management systems. The concepts are transferred from software engineering to the field of knowledge management based on our experience from several knowledge management projects.

Validation as the Integral Part of a Knowledge Management Process

Proceedings of the 2001 InSITE Conference

Observing new concepts in information technology, we pay attention to its impact on more effective supporting human and organisational knowledge. Knowledge management (KM) is one of such promising and intriguing concepts. Its goals and infrastructures are defined in different ways, therefore interdisciplinary approach seems to be useful. We have presented a short survey of theoretical concepts in management, marketing and decision theory, which were adapted by the theory of KM. On the other hand, knowledge validation (KV), defined as two procedures: verification and evaluation any form of knowledge, is aimed on assuring its quality. The paper discusses the crucial interrelationships between knowledge validation and management. The main goal of this work is positioning KV activities in the context of knowledge management process, emphasising usability of KV techniques during the whole process.

A Framework for Knowledge Quality Assurance

the Quality Function Deployment (or QFD for short) framework - see Figure 1. Interrelationship between technical descriptors Customer requirements (voice of the customer) Technical descriptors (voice of the company) Prioritized customer requirements (importnace, competitive analysis, market potential) / Relationships between requirements and descriptors I Prioritized technical Figure 1: "House of quality" (it places together all components of quality). QFD suggests an integrated framework, which relates customer requirements with product features. Framework provides an assessment plan, which enables performance cross checking. Linking customer requirements to product (or service) features enables steering of organizational processes. Steering is supported via a set of procedures, which aim towards quality assurance. Figure 2 depicts a matrix tool for implementing QFD. Customer requirements are linked with engineering characteristics and both are assessed from the po

Knowledge validation in the building of a knowledge-based system

Expert Systems with Applications, 1995

In the field of knowledge engineering, knowledge acquisition and knowledge-based system (KBS) validation have been two separate fields until now. We explain in this article how the recent trends of knowledge acquisition, based on lifecycle and knowledge modeling, may trigger a new approach in knowledge validation. The KBS lifecycle makes it possible to classify different types of validation in the different phases of the lifecycle, and to pe(form a complete validation in quite a systematic way, validating one phase after another. However, knowledge validation essentially deals with both modeling and implementation phases in a KBS lifecycle. During the knowledge modeling phase, an expertise model can be intrinsically validated. It may also be a guide to structure the KBS. And, it is perhaps the main important point, an expertise model may be considered as specifications for the KBS. We precisely illustrate these points with the knowledge modeling used by the KADS methodology. Conversely, validation may influence knowledge acquisition. Indeed, our approach of the knowledge validation makes it possible to call into question the expertise model. More generally, a result of our study is that one only can mention the lifecycle of a KBS if an integrated view of knowledge acquisition and validation is used.

Standardization and KM : Evaluating Knowledge Quality

2010

1. ABSTRACT Organizations often use standardized practices as a means to improve knowledge management. We suggest that the use of standardization for KM efforts can take on two different forms. In one form, standardization explicates tacit knowledge in order to more effectively transfer knowledge within the organization. In the second form, standardization provides a tool to evaluate and capture knowledge. The type of employee, the impact on the organization and the measurement of system effectiveness are contingent upon the form of standardization employed. This paper summarizes our preliminary findings from a case study exploring an implementation of a standardized project management methodology at a multinational technology services company.

Quality and Continuous Improvement in Knowledge Management

Knowledge Management Strategies for Business Development, 2010

Knowledge management requires people to synthesize and interpret information, and technologies to organize, make sense of, and draw conclusions from the collection of knowledge. Together, these people and technologies shape part of a sociotechnical system. The relationships between them make the sociotechnical system behave as a network, where communication and knowledge transfer can occur, and the network becomes a community once elements of the system interact in meaningful ways. The quality of a knowledge management system depends on how

Knowledge audit concepts, processes and practice

WSEAS Transactions on …, 2009

Abstract: - The paper considers the importance of knowledge management in the new economy, and focuses on the concept of knowledge audit and its need for developing and monitoring the knowledge management implementation. A special focus is made on knowledge ...