The Use of Information and Communication Technologies in Organizational Learning Practices: A Research Study in an Innovation-oriented Portuguese Organization (original) (raw)

This study aims at understanding the use of ICT in core Learning and Innovation (L&I) practices and its impact on a company's capability. The analysis of several organizational learning capability proposals and of the Portuguese innovation standard NP4457 allowed the identification of five common practices which were used in the study: idea generation; market and technology surveillance; problem solving; dialogue and knowledge transfer; training and competence development. A mixed method case study has been developed with a large Portuguese company where each L&I practice was assessed, focused on the means promoted by the organization-processes and ICT resources; and its results-perceived impact by the institutional leader and workers. The leaders' perspective was collected through interview and workers' perception through an online questionnaire. This paper provides some findings showing that ICT is proving to promote an effective basis for organizational L&I practices and it is perceived by both leaders and workers as contributing positively to the company's capability.