Mine the Gap - a multi-method investigation of web-based groupware use (original) (raw)

2015

Abstract

Computer mediated communication in organizations today is characterized by the introduction of packaged, generic computer media based on Internet technology to support communication and collaboration. This challenges conventional views and theories on how technology is related to the context (i.e. social structures) in which it is embedded. One type of technology introduced in organizations is virtual workspaces, a specific type of web-based groupware. This thesis investigates the adoption and use of a virtual workspace technology in an organization. It studies how the technology is adopted and integrated in the organization and in specific work practices. The theory of genres of organizational communication is used as a framework for specifying the context relevant for understanding the adoption of the technology.

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