A Case Study on Kurdistan's Electronic Banks: Key Challenges Facing Consumers (original) (raw)

Customer's Perspectives and Risk Issues on E-Bankingin Turkey; Should We Still be Online?

The Journal of Internet Banking and Commerce, 2011

The advent and expansion of globalization and the development of new technologies forced the banks to launch new channels to gain competitive advantage, reduce their costs, improve their financial services, enlarge their customer databases, progress their financial positions through innovative products and boost their general customer loyalty. Today, banks are switching to multi-channel distribution of financial services through internet. This paper tries to assess electronic banking in terms of a multi-channel distribution technique. The objective of this research is to examine the progression of Internet-banking in an emerging market, namely Turkey. This is done through a survey among online customers of Turkish banks and the proposition of strategies to control and fight against the risky issues associated with electronic banking (e-banking) activities. The usage percentage of online banking, the awareness of customers about the online services and their expectations from online ...

A STUDY ON THE FACTORS IMPACTING THE USAGE OF DIGITAL BANKING PRODUCTS

isara solutions, 2021

Technology today has inculcated the use of various products and practices. Technology also brought about various changes in Banking Sector.The world sees a wide range of Digital Banking Products and services. Yet the current users of Digital Banking are affected by a list of factors. This study identifies the factors as Trust factor, Technology factor, Knowledge factor, Security factor and their level of impact on the users on Digital Banking Products. The four Digital Banking Products taken for the study are Cards, UPI, Mobile Banking & E-Banking. The research is descriptive in nature and data has been collected from 200 users of Digital Banking. Convenient sampling technique was employed in collecting samples. Frequency Analysis, Correlation Analysis , Regression Analysis ,have been utilised to interpret data. From Analysis it is found that all the before said factors have a significant impact on the usage of Digital Banking Products. Also from analysis it has been found that the most impacting factor among respondents is Knowledge on Digital Banking and the least factor impacting the Digital Banking among the respondents has been identified as the factor of Security. Therefore it can be suggested to banks that to increase safety precautions and measures in order to improve the standard of Digital Banking interface available to its customers.

Customer Services through E-Banking: A Case Study on Eastern Bank Limited (EBL)

2021

The more the civilization tends to modern technology, the more the banking system gets modernized with upto-date technology. As a result, E-Banking is a fruit of modern technology nowadays. It is too buzzword to elaborate. Hence, how electronic banking ripples the mind of the people in the modern century, what the reacts toward the new technology of the society, how it impacts the dimension of the operations of the financial institutions and ability to provide security about the customers confidentially are the immanent driving forces behind me to opt this topic and make an analysis. Primary data have been collected according to the questionnaire for classifying the respondents according to the variables such as gender, occupation, education, qualification, account opening, and Internet banking-related variables. Finally, the findings of the analysis concluded that the young generation is more interested in E-Banking. Most of the E-Banking users are service holders and they use it for personal requirements. Security, privacy, time-saving, and hassle-free banking have been possible through E-Banking. Through this analysis I recommend that a special campaign should be launched to attract customers' especially female customers to use electronic banking, Charges of internet banking should be fixed at a reasonable amount and procedures should be made easier to attract more conventional clients in it and Ebanking service should be according to the customers' expectation and satisfaction.

Assessing The Customers' Behavioral Intention to Adopt Internet Banking Services

Several aspects are liable for the way balloters view online banking (IB). They are inclusion, ease of use, safety, and privacy issues. This research analyzes these business factors in relation to the level of IB adoption, showing that the end-users of the IoT devices require simple and easy-touse interfaces to interact with the devices, educational campaigns on security measures, and established friendly relationships with clients. Results showed that an IB that was easy to use combined with welltargeted customer education would probably boost the adoption of the browser. Sudanese banks will boost IB applications by means of answering customer requests, letting systems work easily, and emphasizing security features and practical goodness. Educating and nurturing customers in the long run will provide a rock-solid foundation to accelerate IB's adoption in the long-term future. In this way, when the company realizes the interactions between this and the digital banking activities, it can result in greater branding performance and higher growth. LITERATURE REVIEW Internet Banking in Sudan: Adoption, Challenges, and Opportunities E-Banking is a crucial aspect of the future banking industry, enabling the handling of various banking activities via the internet. It is cost-effective, facilitates swift fund movement domestically and internationally, and allows anytime, anywhere banking to customers (Khan, 2021). A study in Sudan found that factors like farming experience, friends, labor, land, irrigation, and extension services significantly influence farmers' credit accessibility from banks. The Farmer's Commercial Bank (FCB) showed a stronger correlation with credit accessibility and input adoption (Nasereldin et al., 2023). Factors influencing mobile payment adoption in Sudan, focusing on technical culture, facilitating conditions, and gender, age, and education. Data from 453 customers was collected through an online questionnaire. The study found that these factors significantly influence the adoption of mobile payment in Sudan (Sleiman et al., 2021). The relationship between Islamic banks' governance bodies and corporate governance disclosure (CGD) in Sudanese banks. Results show low CGD levels, with 39% on average. Advanced qualifications-holding SSB members provide more information on CGD. However, banks with multiple board members have lower CGD. Establishments with audit committees, internal audit functions, and low government ownership have higher CGD levels (Sulub et al., 2022). Sudan's internet banking scene is gaining popularity due to improved connectivity and technology, but rural residents face challenges like internet access, security issues, and privacy concerns. However, internet banking has its downsides such as lack of direct contact, a security concern, and potential role of credit crunch constraint. In spite of this, internet banking offers opportunities for diverse, quick and effective contact, financial inclusion, and innovation. Mobile banking apps and digital wallets revolutionize financial management, but financial institutions must invest in trustworthy IT, ensure data security, and prioritize user experience. Regulations for ensuring user rights, protecting privacy, establishing cyber security standards, and a good environment for promoting digital finance are also high priorities.

Impact of E-Banking on Traditional Banking Services

Impact of E-Banking on Traditional Banking Services, 2022

Now a day's due to the emerging world economy, e-commerce and e-business became increasingly a necessary component of business strategy and a powerful catalyst for economic growth. The integration of information and communications technology in business has revolutionized relationships within organizations and those between and among organizations and individuals. The new information technology for the financial services industry and in particular the further development of the banking industry is becoming an important factor. As well as according to health recommendations, one of the most effective ways to contain the current COVID-19 epidemic is to avoid personal contact. This means reducing the movement of people and increasing the time they spend at home as much as possible. In line with these indications, most banks in the affected countries have reduced the opening hours of their branches and they recommend their customers use online banking. At the same time, the adoption of e-banking provides a framework to assess the factors taken. With the emergence of the global economy, e-business has increasingly become a necessary component of business strategy and a powerful catalyst for economic growth. Online-banking has become popular because of its convenience and flexibility, and also transaction related benefits like speed, efficiency, accessibility, etc. It also provides easy transfer, faster operation, lower cost and time-saving. Results from this study indicate that a number of advantages to electronic banking is a service of the Azerbaijanian banking sector, at the same time, research shows that the banking sector in Azerbaijan submitted by customers regarding electronic banking do have enough information.

An International Multidisciplinary e-Journal (Peer Reviewed, Open Accessed & Indexed) AN ANALYTICAL STUDY ON IMPACT OF E-BANKING SERVICE ON CUSTOMER

Internet Banking becomes user friendly in today generation. Customer feels internet banking is safe and secure. Many application like online fund transfer, Payment of Income tax, mobile phone recharges, paying electricity bills, paying Dth recharge more. Customer doesn't have to go to the bank for transactions. Instead, customer can access your account any time and from any part of the world, and do so when you have the time, and not when the bank is open. For busy executives, students, and homemakers, e-banking is a virtual blessing. The research was conducted in Thiruvannamalai, Tamil Nadu. The research was based on consumer interested and perception about usage of electronic banking system and transaction.

To Study the Impact on the Perception of Banking Customers toward E-Banking (A Case Study of Jk Bank Customers)

Journal of Corporate Finance Management and Banking System

Modern banking practices, including fractional reserve banking and the issue of banknotes, emerged in the 17th and 18th centuries. Merchants started to store their gold with the goldsmiths of London, who possessed private vaults and charged a fee for that service. The study sought to determine the impact on the perception of J&K bank customers with emerging Modern Banking. The study adopted a Descriptive research design on a sample size of 150 respondents in which 75 respondents were Men and 75 were women respondents which makes our research more sound and concrete, who were selected through Convince Sampling Technique (due to shortage of time because it was a project that requires a lot of time) from a target population of 1500 consisting both men and women, Government employees and self employed and married as well as unmarried which made our research more fruitful. It was concluded that the emerging the Bank was not able to change the perception of the J&K bank customers. The cus...

E-BANKING VS. TRADITIONAL BANKING: A COMPARATIVE ANALYSIS VIS-A-VIS BANKING TRANSACTIONS AMONG THE STUDENTS

2024

The emergence of Electronic Banking and Traditional Banking has greatly impacted the banking transactions of the bank users. Electronic banking refers to the banking services provided by virtual banks or “neobanks” via websites and apps (Turner, 2023). While traditional banking refers to banks with a physical presence with a domestic banking license (DBi, 2016). Transactions using either ebanking or traditional banking does not guarantee a 100% safe, secured, convenient, reliable, and problem-free banking method. Thus, this research aimed to determine the significant difference between electronic banking and traditional banking towards banking transactions among students at City College of Angeles considering the categories of safety and security, convenience, reliability, and problems encountered. The proponents used a researcher’s made questionnaire to gather data wherein mean, frequency, descriptive statistics and Paired Sample T-test statistical treatment were used. This comparative research paper showed that usage of electronic banking among the respondents affects their banking transactions in terms of convenience and reliability wherein they consider it as a more convenient and reliable than traditional banking. On the other hand, students who do banking transactions using traditional methods consider it as a safer and more secure banking method. It was also found out that these two banking methods have a significant difference in terms of safety and security, convenience, and reliability towards banking transactions. In contrast, there was no significant difference in terms of problems encountered

Behavioral Factors Tend to Use the Internet Banking Services Case Study: System (SABA), the Melli Bank, Iran, Ardabil

International Journal of Business Administration, 2011

Electronic banking as the main elements of modern economy, it is a blessing of it world in which all financial activities, banking and credit of the traditional substrate is transferred to an electronic substrate. Internet communication channels are using one of the main requirements for banks to develop electronic banking services. The main purpose of this study identified various factors that influence behavior tends to use internet services by customers is internet banking. Therefore, cluster sampling method 384 questionnaires distributed among the customers of Melli bank branches (Ardabil, Iran) and collected. They were analyzed with ANOVA test. These results indicate that the impact of various factors on the orientation behavior (perceived ease, perceived usefulness, perceived security) to use internet services banking vary by customer.

Türkiye’de İnternet Bankacılığı Kullanımının Belirleyicileri

Journal of Yaşar University, 2020

This study analyses individual-level determinants of internet banking adoption of customers in Turkey. Using a nationally representative household survey data, logistic regression models are estimated for quantification of the factors which influence consumer's decision of internet banking adoption. Empirical results indicate that females are less likely to use internet banking compared to males in Turkey. Education level, being employed, household income level, frequency, variety and skill levels of internet usage have significantly positive associations with likelihood of using internet banking services. Additionally, age demonstrates a non-linear association with the use of internet banking. Middle-aged Turkish citizens are more likely to employ internet banking tools compared to the young and the elderly. Hence, we conclude that the digital divide exists in the Turkish case and elimination of disparities in technology adoption has the potential to bring substantial benefits to the financial system in Turkey.