The Role of Social Actors in the Sustainability of E-Government Implementation and Use: Experience from Indonesian Regencies (original) (raw)
Related papers
2013
Electronic government (e-government) has become an important issue for public administration worldwide, which is made possible by a combination of information technology (IT) and public administration changes. The main objectives of e-government are to alter the structure and process of government organisations to improve performance and increase citizens' access to government services online. However, many e-government implementations, particularly in developing countries, have resulted in failure caused by institutional, human, financial and infrastructure challenges that mostly result from a lack of resources, political commitment and poor maintenance. These commonly occur when government organizations try to sustain their e-government facilities alone. It is argued that an individual organization seldom has enough competence, resources and legitimacy to produce an innovation and commercialize it to a wider community. Consequently, organizations need to coordinate and cooperate to develop an innovation and rely on other actors to emerge and survive. This study draws on a social system framework from Van de Ven et al., (1999) to understand the case of e-government implementation and sustainable use within two local governments (Regencies) in Indonesia. The findings show that components in the social system emerge simultaneously within an e-government implementation and its ongoing, sustainable use. These components include: (1) Institutional arrangements that legitimate, regulate, and standardize the innovation. (2) The resources endowments of technology knowledge and skills, financing mechanism, and human competence. (3) Governmental activities in development and functioning of e-government and building resource channels; (4) Market mechanisms that change cultural norms, educate stakeholders and stimulate demand for egovernment products. All these components are made evident through the coordination and cooperation of actors involved in the social system that sustains the e-government implementation. Components of Van de Ven, et al.'s (1999) social system framework were adjusted and extended based on the findings of the study within the context of the public sector. This adaptation is based on the consideration that "the specific characteristics of an industrial infrastructure vary according to the technology on which it based" (Van de Ven, 2005, p. 367). The findings from the two Indonesian Regencies can be generalised to a broader population with some limitations. However, this in-depth study of the cases contributes valuable theoretical and practical knowledge to the community. The study findings show that the involvement of actors, such as employees, citizens, politicians, and businesses, are a major factor in the sustainability of e-government. Future research requires exploration of the roles of these actors to provide a broader perspective of their roles in e-government implementation and sustainable use.
E-government implementation and use within local government organizations is complicated by a number of institutional arrangements. Previous studies highlight that institutional arrangements influence the success and failure of e-government. While some studies claim that institutional arrangements constrain e-government implementation and use, other studies argue that institutional arrangements enable the implementation and use of e-government. Current findings show a lack of understanding of institutional arrangements in e-government implementation and use. Present studies also tend to simplify the government organization as a subject of institutional pressure. Through the lens of institutional theory, this study intends to explain how institutional arrangements emerge and influence e-government implementation and use within two local governments in Indonesia. The findings show that institutional arrangements (legitimacy, regulation, standards, and socio-economic environment) have emerged and significantly influence the implementation and use of e-government. These findings contribute to understanding of the influence of institutional arrangements in e-government implementation and use.
A Collective Action In Indonesia Local E- Government Implementation Success
INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH, 2021
Despite the burgeoning number of studies of e-government implementation, very few scholars have focused on the relationship between e-Government implementation success and the roles of actors' collaboration in particular within a local government context. Drawing on Van de Ven (2005) collective action theory, this paper endeavors to conduct an in-depth investigation through a case study of government actors perform collective action in local e-government implementation. Data were gathered through field observation, in-depth interviews, and written material. The data, then, were analyzed using the grounded theory approach through open, axial, and theoretical coding. By claiming that technology is fundamentally a collective action process, this study investigates the logic embedded in the actors' collaboration to build and implement e-Government at the local level. This study found that local government actors successfully perform a collective action in local e-government implementation through a harmony of coordination, cooperation, communication, and sharing responsibilities among local actors. Local e-government systems and infrastructures were built and implemented through intensive coordination and collaboration with the central government, internal local government, and private actors. Responsibilities to develop and maintain the local e-government systems and infrastructures are shared across local institutions.
Lessons from E-Government Initiatives in Indonesia
2009
Abstract E-government has accepted a considerable attention in last few years. Indonesia, like other counties, can take advantages of e-government initiatives, such as to improve transparency, control, and accountability towards implementation good governance. Initial observation through scanning of news on mass-media, similar phenomenon is also found in Indonesia. What are obstacles of e-government initiatives? Are there any best practices to eliminate the degree of the failure?
E-Government Challenges and the Role of Political Leadership In Indonesia: the Case of Sragen
… on System Sciences, Proceedings of the …, 2008
In general, developing countries are lagging behind in egovernment adoption compared to developed countries. Within Indonesia, there is a huge disparity in egovernment implementation between districts. This study presents e-government challenges and the role of political leadership in the rural district of Sragen, one of the leading districts in implementing e-government in the country. The study focuses on the supply-side of egovernment, and categorises the challenges in three main areas; management, infrastructure, and human factors. Initiatives taken to deal with these challenges are presented and strong political leadership is found to play an important role.
COORDINATION AND COOPERATION IN E-GOVERNMENT: AN INDONESIAN LOCAL E-GOVERNMENT CASE
2014
"The implementation of e-government systems often involves many different agencies and actors. Their different characteristics and the need to work together make the relationships between them complex. Coordination and cooperation have become important issues in harmonizing the many actors that support the implementation of e-government systems. This study examines how coordination and cooperation shape the implementation process of local e-government systems that may be acquired or developed internally. A case study of local egovernment systems implementation in Indonesia is presented and analyzed from the perspectives of coordination and cooperation between internal and external actors and agencies. Our findings suggest that dynamic coordination and cooperation have influenced the success of e-government systems implementation at local government (regency) level in Bali, Indonesia. The regency practiced coordination and cooperation, both vertically and horizontally, with central government agencies, other regencies, private companies, and with internal institutions. The ability of the regency to gain from these practices offers insights into e-government implementation for other local governments."
Jurnal Studi Sosial dan Politik
The implementation of e-government is considered as one of the bureaucratic reforms in terms of improving local public services, in Indonesia itself we can trace starting from Presidential Instruction Number 6 of 2001 concerning Telecommunications, Media, and Informatics, until later Presidential Decree Number 20 of 2006 established the National Information and Communication Technology Council with the aim of accelerating the implementation of e-government. Although referring to the 2020 E-Government Development Index (EGDI) assessment survey issued by the United Nations every 2 years, it shows that Indonesia's position is ranked 88th, up from 107th in 2018, the digital divide and inequality of internet access in various regions are inevitable. Taking a case study of Cijantur Village, Rumpin District, Bogor Regency, in order to support digital village program, this study tries to see the extent of the effectiveness of the implementation of website-based E-Service by the local co...
Electronic Government, 2012
Adoption and implementation of e-government within local government organizations are influenced by many external factors. These factors are often perceived as forces or pressures that influence local government decisions to adopt and implement the initiatives. This study uses the concept of coercive force from institutional theory to explain those external pressures influencing egovernment adoption and implementation within a local government in Bali province in Indonesia. An interpretive case study approach is adopted to empirically understand the external pressures on local government adoption and implementation of e-government. Our findings show that four institutional external forces, central government, regulations, local citizens and limitation in financial resources, have strongly influenced the regency to adopt and implement egovernment systems to improve their administration and services performance.