Satisfaction with Anesthesia Service of Ward Nurses at Srinagarind Hospital, Khon Kaen Province (original) (raw)

2018

Abstract

Background and objective : Customer satisfaction is an indicator for quality assurance of department of Anesthesiology, Srinagarind hospital. Ward nurses are internal customers of whom satisfaction has not been assessed for long time. The objective of this study was to assess satisfaction of ward nurses regarding anesthetic service during perioperative period. We also identified the subjects that need continuous quality improvement. Methods : This was a prospective, descriptive study performed during May and July 2016. Inclusion criterion were ward nurses whose job were related to anesthesia personnel for at least 1 year. The exclusion criterion were visiting ward nurses from other hospitals. We distributed questionnaire, 10 per ward, to 45 wards (total 450 questionnaires). The questionnaire comprised 2 parts; part 1 covered demographic data, while part 2 contained levels of satisfaction with score 1 to 4, as well as open-ended comments on subjects that needed improvement. The qu...

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