Enhancing Employee Satisfaction in Outsourcing Firms: An Emergent Case Scenario of Future Expectations Sajal Kabiraj (original) (raw)
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Indian BPOs have been in news for certain contradictory issues. While this industry is able to create more employment on the other hand is facing the problem of attrition. Although these issues have been addressed from different perspective, more and more researches are required to understand the employment trends and employee expectation and satisfaction, may be in the local level. An online survey was conducted at Mumbai to address compensation issue in different BPOs. 106 respondents selected on the basis of snowball sampling fully completed the survey. With the help of descriptive statistics and correlation tests findings were generated. Overall it was found out that BPOs are no more considered as stepping stones to other jobs rather are thought of as long term career prospects. And the compensation satisfaction was highly correlated to job satisfaction among the respondents. The research is highly significant in determining the future path for the outsourcing firms for maintaining a harmonious between the expectation and satisfaction balance amongst its employees.
Job Satisfaction of Outsourced Employees in the Indian Automotive Sector: A Case of Blue Collars
OPUS, 2017
The labour market has changed dramatically over the past few years. The globalization of economies and cut throat competition is forcing organization to cut cost of its operations. Therefore firms are seeking to obtain higher value through lower costs. The use of contract workers helps organizations to bring down costs, also ensuring labor flexibility, However it brings with it certain outcomes for employees. The purpose of this study was to examine the level of job satisfaction amongst outsourced blue collar employees in the automotive manufacturing industry.
PJMTR, vol. II No.4, July-December – 2012, 2012
The B.P.O industry is able to create tremendous employment opportunities and offer lucrative remuneration packages but still it is struggling with the problem of employee attrition. This exploratory study attempts to find out the level of pay satisfaction among employees working in outsourcing companies and the relationship of such satisfaction with turnover intentions by using organization commitment as a mediator. Participants of the study were 250 employees of one of the leading outsourcing firms located at Gurgaon. Data collected were analyzed by the application of statistical tests i.e., pearson correlation and linear regression. The mediation effect is studied by applying Baron and Kenny's (1986) linear equation method and is further validated by using Sobel Test (Sobel,1982). The results have shown that the employees working in outsourcing companies have lower levels of pay satisfaction, moderate levels organization commitment and higher levels of turnover intentions. Both organizational commitment and pay satisfaction are found to be negatively correlated with turnover intentions and also it has been found that organization commitment act as a mediator of the process between pay satisfaction and turnover intentions.
Causes of Attrition in Indian Business Process Outsourcing Industry
AAYAM, vol. 1 No.2, 2011
Indian BPOs have been in news for certain contradictory issues. While this industry is able to create tremendous employment opportunities at the same time the industry is facing the problem of employee attrition. This exploratory study attempts to find out the main causes of attrition in Indian BPO industry. The study is carried out in a Global outsourcing firm located at Chandigarh. The results showed a significant negative correlation between job satisfaction and turnover intentions. Further an attempt has been made to identify facets of job satisfaction which are related to turnover intentions of BPO employees. It has been found that there exit a significant correlation between work overload, work to family life conflict, opportunities for promotion; and turnover intentions.
The Determinants of Employee Satisfaction in Financial Services Outsourcing Companies in Indonesia
International Journal of Management, Knowledge and Learning, 2018
This study aims to examine the effects of organizational climate and leadership on employees’ job satisfaction, mediated by psychological empowerment. The respondents in this study were all employees of financial services outsourcing companies in Surabaya. The data analysis used partial least square from 150 respondents, showing that organizational climate and leadership have positive and significant effects on job satisfaction, as well as on psychological empowerment, while psychological empowerment in turn has a positive and significant effect on job satisfaction. Similarly, psychological empowerment can significantly mediate the organizational climate’s effect on job satisfaction, and psychological empowerment can significantly mediate the effect of leadership on job satisfaction.
IS outsourcing satisfaction and the IS managers’ job
Journal of Global Operations and Strategic Sourcing, 2019
Purpose This paper aims to examine information system (IS) outsourcing success through the satisfaction achieved therewith. It simultaneously analyzes how IS outsourcing may influence the IS managers’ job. Design/methodology/approach The results obtained in a survey on this topic carried out over a 12-year period are described. The proposal consists in a model that relates the degree of outsourcing with the satisfaction achieved therewith, in which the influence exerted by IS on the systems manager’s job acts as a mediating variable. Findings The study concludes that the way in which outsourcing affects the IS managers positively influences the satisfaction achieved with this service. Research limitations/implications Outsourcing poses a great challenge for IS managers because they must devote more time to their managerial functions, and they need more knowledge too. These greater requirements or demands will most probably make these executives feel unsatisfied with outsourcing. How...