CRISIS MANAGEMENT AND THE LEADER’S ABILITY TO DRIVE ORGANIZATION TOWARDS PRODUCTIVITY (original) (raw)

2022, Master's Dissertation

Organizational productivity is depended on leadership competences towards managing crisis. While leaders are enabling crisis management for achieving high productivity, changes may be required. Therefore, the need for the organizational productivity is essential which is an initiation driven by the organizational leader to manage crisis. This study focuses on the crisis management during and post pandemic times. It aims to find how the organizations bring change or how much willingness to change during the Covid-19 crisis / pandemic. It also focuses on the step every business leader should take to deliver better outcomes in the time of crisis. This is a quantitatively constructed study, which is best suited to the study's purpose. For this quantitative study, primary data was the main source from which the quantitative examination was conducted through the statistical tools. For this study, primary data was collected from the participants of the organizations/industries based in Bagmati (Kathmandu). The source of primary data was collected from an industrial district located in Bagmati. The study area coverage of this research includes the workers of Caliber Industries. The population of study is total number of Caliber Industries so 100 employees sample size is addressed. Questionnaire was developed to conduct this study. Questionnaire was developed at St. Xavier‘s College, Maitighar. The questionnaire was pilot tested before going to the field to collect the raw data. This offered the validity and the reliability of the questionnaire. The relative movements of two or more sets of time series data are recorded so cross-correlation analysis is done. It is done to objectively examine several time series in order to determine how well independent, moderate, pre-condition and dependent variable match up and more importantly, when the best match occurs. The major finding of the study is among 100 respondents 57 were male and 43 were female, most of the workers were lower-level workers who had primary level of education. It is found that the organization has faced a crisis during the pandemic however it didn‘t have any catastrophic effect on the organization. It is found that the organization has made machine run for production of shoes during the pandemic and somehow run the production smoothly. It might be because of the convenient for the organization to buy raw material. However, the xi production was highly delayed even though the organization performance during the pandemic was high. But they were able to supply goods in market on time. 66% were working from home and social distancing were maintained in the organization if it was necessary to open during the pandemic. 82% have responded to new technology introduced in organization and also to time shift managed properly. Management of crisis were neutral 38% which refers to leaders managed crisis in the organization. Management of Human Resource were 46% which refers to management were done effectively. A correlation coefficient indicates how comparable two or more variable‘s measurements are across a dataset. When the value is 1 there is perfect positive correlation, when the value is 0 there is no relationship between the variables and when the value is in between 0 and 1 then there is moderate relationship between the variables. It is found that the crisis was affecting the organization but has no relationship with the employees managed during the pandemic. It is found that crisis was managed well and has significant positive relationship with the employees managed during the pandemic. It is found that management of Human Resources accordingly to manage the crisis has significant negative relationship with the employees managed during the pandemic. It is found that introduction of a new policy during the crisis has significant positive relationship with the employees managed during the pandemic. It is found that ability of employees to adjust within the crisis management policy has no relationship with the employees managed during the pandemic. It is found that new technologies introduced in the organization has significant negative relationship with the employees managed during the pandemic. It is found that employees were working from home has significant negative relationship with the employees managed during the pandemic. It is found that organization enabled training and development to manage the crisis has significant positive relationship with the employees managed during the pandemic. It is found that effectiveness of training and development has no relationship with the employees managed during the pandemic. It is found that ability of employees to come to work has no relationship with the employees managed during the pandemic. It is found that information shared on further plan within the organization has significant positive relationship with the employees managed during the pandemic. It is found that production was done efficiently during the pandemic and has no relationship with the xii employees managed during the pandemic. It is found that production was delayed and has significant positive relationship with the employees managed during the pandemic. It is found that supply of goods was on time in the market and has no relationship with the employees managed during the pandemic. What this study has revealed is the various ways in which workers react to various leadership ability in the way they carry out their responsibilities. Based on the findings of this study, the researcher believes that leadership ability is the most important ability in order to increase productivity of the organization. Leaders must keep an eye on the things or variables that impact employee performance and utilize this knowledge to help the organization accomplish its objectives. Keywords: Leaders, leadership, crisis management, ability, pandemic, COVID-19, productivity, organization, management, industries, quantitative, correlation, Nepal