THE IMPACT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND TRAINING ON THE PERFORMANCE OF THE YEMENI PETROLEUM COMPANY'S EMPLOYEES: THE MEDIATING ROLE OF EMPLOYEES ENGAGEMENT (original) (raw)
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Thesis Submitted as Partial Fulfillment of Doctoral Degree in Business Administration - Faculty of Business - Ain Shams University, 2023
The issue of employee engagement has represented a great interest for human resource practitioners and researchers because of the effect it has on the development and accomplishment of organization’s vision, mission and objectives. This study explores the mediating role of employee engagement on the relationship between job characteristics and the organizational citizenship behaviors of employees in the Egyptian Petroleum Sector. The study relies on the Sociotechnical Systems theory related to work design by Hackman and Oldham (1975) and the organizational citizenship behaviors introduced by Williams and Anderson (1991). The researcher studied the relationship between the five dimensions of job characteristics “skill variety, task identity, task significance, autonomy, and feedback” and the organizational citizenship behaviors including its two types of behaviors; OCBO which means the behaviors directed to the organization, and OCBI which refers to those types of citizenship behaviors directed to the individuals working in the organization. The present study add a new contribution to the realm of business literature, as the researcher investigates the impact of employee engagement as a mediator on the relationship between independent construct (job characteristics) and dependent construct (OCB). The present study introduces a new framework of the original Job Characteristics Model initiated by Hackman and Oldham (1975) as an attempt to better understand the relationship between job characteristics and an extra behavioral outcome represented in OCB rather than an actual improvement in task performance of individuals. Additionally the researcher replaced the original critical psychological states proposed as a mediator with employee engagement construct to better deploy the role of mediator in this relationship. This study used a survey research methodology and drew on previously developed instruments connected to the study's main constructs. The study collected data from 319 permanent university graduates employees working on 41 upstream oil and gas companies in Egypt. The study's findings demonstrated the significant positive relationship between Job Characteristics and employee engagement, the significant positive relationships between employee engagement and OCB, the significant positive relationships between job characteristics and OCB. Additionally, the findings indicated the positive impact of employee engagement on the relationship between job characteristics and OCB. Although the study revealed the positive impact of mediator role regarding OCBI dimension, the study findings reject that mediating role regarding the OCBO dimension. Keywords: job characteristics, job design, employee engagement, organizational citizenship behaviors, skill variety, task identity, task significance, autonomy, feedback, OCBO, OCBI.
The purpose of this study is to explore the relationship between employee engagement and organizational citizenship behavior (OCB) in Cement industry in Egyptian culture. Now days most of organizations give increase importance to employee engagement and employees' satisfaction survey, all that because of the noticeable positive effects when applied. One of the most important consequences is the improving of citizenship behavior in the organizations. So we are trying to investigate the relationship between Employee engagement as independent construct and OCB as a dependent construct in a private cement company in Egypt. A sample of 350 employees is planned to be used supported by HR group of the Titan cement company in Egypt through using paper and pencil survey which designed to measure the vigor, dedication, and absorption as an Employee engagement dimensions, and to measure conscientiousness, altruism, courtesy, sportsmanship, and civic virtue as OCB dimensions without testing any mediating or moderating roles for other construct. Findings suggest that Employee engagement has a direct significant positive relationship between employee engagement and OCB for employees working in cement industry in Egypt. So, the final results of this study is to be ready and able to start collecting data and analyze it to find this relationship and to figure out if there are any differences between the literature results of other industries and cultures, and our results when applying in specifically cement employees and specially in Egypt culture.
Journal of Business & Tourism
The purpose of this paper is to pinpoint the impact of Employee Engagement on Organizational Citizenship Behavior. It also studies the moderating effect of training, compensation and performance appraisal on EE and OCB connection. A survey design was incorporated to select employees from Universities owned by private sector. The causal relationship was checked by regression and hierarchal multiple regression analysis was applied for the centralized impact of moderating variable on EE and OCB relationship. A total of 281 questionnaires were circulated among respondents and 266 valid responses were received back.On the basis of statistical analysis it was found that employee engagement was a good predictor and has a significant impact on OCB. However, the moderating variables training, compensation and performance appraisal were also having a significant impact on the link of employee engagement and OCB. It is recommended that the managers must focus on employees training, compensatio...
International Journal of Science, Technology & Management, 2022
Companies engaged in the service sector are strongly influenced by employee performance. The company will always try to develop employee performance so that company goals can be achieved. Getting employees who have high performance for the company is not an easy thing because it takes several factors that need to be contributed by employees to the company, including work engagement and organizational citizenship behavior. This study uses a quantitative research approach with analysis. The type of research used is explanatory research with survey methods. Data obtained through participant observation, interviews, and filling out questionnaires to a sample of 40 employees of PT. Telkom Indonesia Tbk., Witel Malang using a saturated sample from the customer care department. The instrument which consists of 18 statement items uses a Likert scale and five alternative answers. With the results of data analysis, it can be seen that work engagement affects employee performance through organ...
Impact of Employee Engagement on Organization Citizenship Behaviour
This article is commissioned to study the level of Engagement in a construction organization located in Chennai, India and its impact on Organizational Citizenship Behaviour. It is highly important to know the level of Engagement in an Organization and act upon the results for growth of the Organization. Engagement is often related to productivity and Turnover. But less importance is given to the Behavioural impact of Employee Engagement. Therefore this study focuses on the impact of Employee Engagement on Organizational Citizenship Behaviour. A sample of 194 Respondents were chosen from the total Population using simple random sampling. Statistical tools like Regression and Correlation were used and Percentage Analysis was done. It was found that Employee Engagement has a very significant impact on Organizational Citizenship Behaviour. Key words: Employee Engagement, Organizational Citizenship Behaviour
2021
The management of human resources at the Secretariat of the Research and Development and Training Agency (a public organization that is identical to religious values) experiences problems because the importance of employee performance, employee engagement, and organizational behaviour are still below 75. This study aims to determine whether employee engagement and organizational citizenship behaviour positively and significantly impact employee performance. This research finds that employee engagement has a positive and significant impact on employee performance, while organizational citizenship behaviour has a negative and insignificant impact on employee performance. This research supports previous research, which states that employee engagement positively and significantly impacts employee performance. However, this research refutes previous research applied to private organizations, which states that organizational citizenship behaviour has a significant positive impact on emplo...
International Journal of Social Science and Business, 2023
This study aims to investigate the influence of employee engagement and organizational citizenship behavior on organizational culture and employee performance in the production division of PT. Wahana Kasih Mulia Kedungreja Cilacap. The problem behind this study is the importance of understanding the factors that influence organizational culture and employee performance in the context of the company's production division. The type of research used is quantitative research. The research sample consisted of 98 employees of the production division of PT. Wahana Kasih Mulia Kedungreja surveyed. The method of data collection used is the distribution of questionnaires to respondents, who are employees of the company's production division. Data analysis is carried out using statistical methods. The results showed that organizational citizenship behavior and employee engagement had a significant influence on organizational culture and employee performance in the production division of PT. Wahana Kasih Mulia Kedungreja. The conclusion of this study is that these factors play an important role in shaping a positive organizational culture and improving employee performance. The implication of this finding is the need for companies to manage employee engagement and organizational citizenship behavior effectively to improve organizational culture and employee performance in the production division
International Journal of Advances in Scientific Research and Engineering , 2020
This study aims to examine the relationship between variables consisting of organizational Commitment, employee engagement, Organizational Citizenship Behavior (OCB), and Employee Performance. The mediating role of Organizational Citizenship Behavior (OCB) explains to analyze the results directly or indirectly. Methodology-Research respondents are permanent employees of Bank Sulut Go in the Java area. A total of 73 respondents sampled in this study. The analysis technique is descriptive and linear regression for confirmation on a structural equation model built by the researcher and path analysis. The quantitative approach was chosen to explain the influence between research variables. Data collection using online questionnaires. Research Findings-The results show that organizational commitment and employee engagement with employee performance through mediation Organizational Citizenship Behavior (OCB) have a significant effect. Then Organizational Citizenship Behavior (OCB) on employee performance also has a significant effect. The organizational commitment to employee performance and employee engagement to employee performance has no significant effect. At the same time, organizational commitment to employee performance and employee engagement with employee performance has a significant effect. Originality-Research makes organizational commitment variable on employee performance and does not significantly influence the originality of this study. Several previous researchers who tested organizational commitment variables on employee performance showed a significant effect, so the research results have differences that complement theories for future research.
Conscientia Beam., 2020
Organizations have long been concerned on how management can facilitate Organizational Citizenship Behavior (OCB) and employee engagement (EE) which can result in higher performance and productivity. This study attempted to test the mediating role of demographic attributes on the relationship between employee engagement and organizational citizenship behavior in the context of local enterprises in Dhaka city, Bangladesh. The authors administered 524 participants along with on employee engagement scale (5 factors) and organizational citizenship scale (5 factors). After the validation of the model only 3 factors from OCB and 4 factors from EE have been retained. The study finally reveals the Employee Engagement (EE) has a positively significant impact on OCB. However, in mediating effect the demographic attributes (Experience) partially mediates the relationship on OCB factors but do not mediate on EE. Rest of the mediating effect of gender and age were not supported the hypothesis.
Organizational Citizenship Behavior (OCB) is presumed as one of the emerging management concepts that are being emphasized for the organizational effectiveness. This study aims to explore OCB and its significance for the organizations in present scenario particularly banking sector. Key predictors of OCB are identified through comprehensive literature review whereas qualitative research method is employed to explore the association. A model has presented by the researchers elaborating organizational citizenship behavior and its significant relation with Job satisfaction and commitment, employee engagement and human resource development climate (HRDC). It is proposed that well established predictors of OCB may lead to promote required behaviors among employees for improved performance and negative voluntary intentions.