Impact of COVID-19 on the drivers of cash-based online transactions and consumer behaviour: evidence from a Muslim market (original) (raw)

Cashless Transactions Through Ecommerce Platform in the Post-Covid-19

2020

COVID-19 pandemic becomes one of the critical challenges that occur around the world that is impressed by the social environment of society. This paper is based on a literature review of the conceptual framework of cashless transactions based on attitude customized in e-commerce usage in post-COVID-19. The main purpose of this study paper is to formulate elements that are suitable for the proposed cashless transactions model based on attitude tailored to the use of ecommerce in post-COVID-19 to enhance trustworthiness value and best practices among consumers. The conceptual framework of cashless transactions based on attitude through ecommerce focuses on the influence of e-commerce usage features, perceived behavioural control (consumer abilities), and subjective norms related to motivational values influenced by the social environment. This research paper was also carried out based on previous studies and the use of Theory Of Planned Behaviour tailored to the conceptual framework o...

Impact of consumer perception towards the usage of digital payment during Covid-19 Pandemic

India is preeminent on the avenue of a digital revolution like the rest of the world. There are various heterogeneous elements arousing the consumer to use the digital payment such as a rise in disposable income, the introduction of new products and services, increase travel & expansion of the entertainment sector, and ecommerce has an affirmative impact and complementing the use of digital payment. Side by side there is sundry elements for the low rate of acceptance of digital payment, such as fees on digital platforms, anticipated lack of consumers' desire to pay digitally, and concern that history or recording of the transaction might increase the tax liability. The digitalization drive in payment methods since demonetization of 8, November, 2016 has made remarkable progress even in times of Covid-19 pandemic. The present study analyzed primary data collected from 113 respondents from Noida district of Uttar Pradesh to find out respondent's perception and the overall satisfaction, of digital payment methods even in times of Covid-19 pandemic. The Covid-19 pandemic has fasttracked digital transformation of the economy and payments sector in India. Besides augmenting the broadbased use of technology, the pandemic has fuelled the proliferation of digital modes of payment, propelling the country towards digitalization and 'less-cash' alternatives, Therefore the focus of the present paper is to know the impact of covid-19 on the digital payment.

Cashless Transaction Through E-commerce Platform in the post-COVID-19: A Systematic Literature Review

2021

Covid-19 pandemic has become one of the most serious main issue fully worldwide. This paper is basically based on that how cashless transaction can make easy e-commerce sites to do business without dealing with hand cash. This research paper is also carried by the previous research studies. This study proposes a cashless transactions model based on the e-commerce consumers. Based on the studies, the culture of using cashless transactions especially in e-commerce platforms that will guide further studies in the future. This reports paper on a systematic literature observation traced at the identification and structuring of research on evolution of Cashless Transaction Through E-commerce Platform in the post-COVID-19 projects. In this review paper we are manually select and reviewed 10 articles published in related with bounds. The study eventuality provides insights into what the major contributions to the field are, identifies gaps and opportunities, and directs several important future research.

The Use of E-Payment During COVID-19 Outbreak

International Journal of Scientific Research in Computer Science, Engineering and Information Technology, 2020

E-payment is an online technology option for people in the physical distancing period due to Coronavirus outbreak. This study aim is to examine social impact and role of e-payment provider and government related to the use of e-payment transaction as long as period of COVID-19 outbreak. We used PRISMA approach to find related resource to answer research questions. As social impact, we found e-business actor should be shifting their business model to support e-payment and costumers should learn e-payment application to support their payment activity as long as period of physical distancing regulation. As role of e-payment provider, we recommend to conduct a cooperation with banks and payment service providers, providing information to the public about the ease of access in using e-payment and infrastructure that supports for the community to be able to transact with e-payment. As e-government support strategies, we suggest to increase consumer confidence in using e-payment, facilitate consumers to easily transition from manual payments to e-payments and create a social program to support e-payment customers.

ADOPTION OF ONLINE PAYMENTS DURING THE COVID-19 PANDEMIC

Economic and Social Development (Book of Proceedings), 74th International Scientific Conference on Economic and Social Development Development, 2021

58 ADOPTION OF ONLINE PAYMENTS DURING THE COVID-19 PANDEMIC Ivana Bestvina Bukvic Faculty of Economics in Osijek, Croatia ivana.bestvina.bukvic@efos.hr ABSTRACT The COVID-19 pandemic has restricted the free movement of people, which in turn has reduced the exchange of information, goods, services and capital on a global scale. On the other hand, it has led to the discovery or increased use of innovative and digital solutions to alleviate difficulties in various spheres of life. The objective of this paper is to examine the changes in the trends of adoption and usage of online payment systems to identify the differences in the adoption of online payment services in different geographical areas. This paper presents results of the recent findings that address the adoption of digital payment services in the context of the COVID -19 pandemic and highlights the factors that influence the adoption of online payments. Significant differences were found across geographic regions in the adoption of online payment methods and intentions to use them following the COVID -19 pandemic. As in previous research, perceived benefits and risks were among the most important constants for the use of online payments, but recently the risk of virus transmission through cash transactions became more important. The findings may be useful to other researchers and financial institutions in developing and promoting online payment systems and selecting key factors to increase the adoption of online payments across regions.

Acceptability of Digital Payment System Throughout Covid-19 Pandemic in Bangladesh: a Comparative Study Between Pre-pandemic and Post-pandemic Period

International Journal For Multidisciplinary Research

The COVID-19 pandemic extensively affects the world, particularly consumer payment patterns. Since, the lack of physical contact during the COVID-19 pandemic era, consumers' need for a substitute spending pattern has increased. People are required to utilize debit cards, credit cards, internet banking, and other mobile banking services as an alternative to physical transactions when they buy products online and make virtual payments. 2019 is known as a pre-pandemic period, therefore the study intends to scrutinize the impact of the COVID-19 pandemic on the use of digital payment methods in Bangladesh. This paper has focused to analyze the average amounts of transactions of each payment method that occurred during the pre-pandemic and post-pandemic eras (2019-2021). The result of the study confirmed an insignificant impact of the COVID-19 pandemic on the use of digital payment methods in Bangladesh.

Consumers' Attitude towards Usage of Debit and Credit Cards: Evidences from the Digital Economy of Pakistan

International Journal of Economics and Financial Issues, 2018

In the digital economy of Pakistan, banks and financial institutions are continuously engaged in efforts to launch new variants of plastic money. At present, the debit and credit cards are widely accepted, among other forms of plastic money, as convenient mode of payment in Pakistan. This increasing trend of debit/credit card usage is encouraging researchers to analyze the opinions of public regarding plastic card usage. This research undertaking highlights the consumer attitude towards usage of these cards in Karachi by considering demographic factors: income, education, age, and gender along with some attitudinal variables: perception of benefits and risks of plastic money. The data is gleaned through survey from the sample of 372 respondents of Karachi. The results reveal that monthly household income, education, and age do not have any significant impact on the plastic card usage. Moreover, the findings uncover that males are using plastic cards more frequently than females. The...

Analysis of Benefits of E Payment System to Customers in a Pandemic Situation with Special Reference to Alappuzha

International Journal for Research in Applied Science & Engineering Technology (IJRASET), 2022

The world has been moving towards all things electronically. It happened with the lockdown coming into effect, especially for electronic payments in India. So this research is to study the benefits of e-payment to customers and the major problems faced by them. The objective of the present study was accomplished by conducting a descriptive research. In this study both primary and secondary data was used. The approach adopted in the study is survey approach. The main techniques used for this study is questionnaire. In this study sample unit is commoners who use online payment. The sampling area is restricted to Alappuzha district. The data collected for this study was analysed using simple percentage analysis. It found that most of them prefer online payment because of the various benefit it offers. Majority of them use Google pay as their payment platform and mobile banking as their payment gateway. It found that the major factors which backed them from opting online payment were security, privacy, theft and fraud. When the respondents were asked about their internet access only a least of them had no access, rest have internet access either at home or at work place. In order to improve security most of them suggested to turn two factor Authentication.

THE EFFECT OF E-WALLETS PAYMENT SYSTEM AND IMPACT ON CONSUMER BUYING BEHAVIORS WITH REFERENCE TO ZEN CASH AND FAST PAY IN SULMANIYAH REGION OF KURDISTAN IRAQ

International journal of interdisciplinary organizational studies, 2024

During covid 19 pandemic in 2019-2020 they were a growth in digital payment or E-commerce Transaction & online payment system around the world. The study shows was made to build awareness and trust among the digital payment system in these regions with the consumer adaptation in the digital payment system in this regions. This transformation in transactions with empowers the country economies many recent days many changes took place in the payment system like digital banking system, digital wallets, google pay, phone pay, autopay, fastpay.The objectives of this research paper is to study the positive impact that digitalization of payment system. The present paper focus on anlaysis of the adaptation level of these digital payment system by customers. The primary data was collected from 190 resondansts in sulamaiyah region. The data is collected through the structured questionnaire were analyzed by using statistically by using chi square techniques. Key words: Digital Payment, Zen Cash, Fastpay wallets etc. Introductions: In Sulaymaniyah city of Kurdish, the Dollar Market in old bazar, still the cash is considered as a major sources of the people of the sulaymaniah regions. Still, we can find there are many digital payment systems in Kurdistan but people still use a cash as a major source or medium of exchange in this regions. The currency market play an important role in this regions. The central bank of Iraq has given an approval and issued an license for more than 17 Companies for the operation of digital payment, the companies include like Asia Hawala, Zain Cash, Nass wallet and Fast pay and domestic consumers are available e-payment platforms, and Iraqis are cut off from the digitized payment systems .Digital payments system are increasingly in the sulmaiyah regions and consumer awareness are increasing in digital payment syemt in across this region. E-Wallet is a digital entity electronically transferred from one person's account to another. Since it is used instead of banknotes, individuals can pay for goods and make financial transactions for the same amount. An e-wallet is the equivalent of a paper check, but it is more flexible, faster, and safer. These are used in e-commerce for various activities and sending and receiving money. In

Willingness to Use E-Commerce During Coronavirus Pandemic in Saudi Arabia

Marketing ì menedžment ìnnovacìj, 2021

The traditional retail market has been declining in recent years, while e-retailing has grown at an accelerated rate during the COVID-19 pandemic's lockdown era. The main purpose of the research is to look at the effect of the coronavirus outbreak on the shifting trends of electronic commerce (e-commerce) in Saudi Arabia. The authors investigate the impacts of factors derived by COVID-19 had on the e-commerce market. One hundred sixty individuals operating in e-commerce in the private sector in Saudi Arabia completed a self-administered questionnaire, including demographic information and three sections of five scale questions that meet the study's objectives. Most participants were males (66.2%), 56.2 % were aged between 30 and 40 years old, 38.75% had 5-10 years of experience in the private sector, 40.6% worked in companies with more than 500 employees, and 43.0% of them from lives in Riyadh. The weighted average of the 1st section is 3.19 ± 0.75, indicating that the trend of the establishment of whether lack of alternatives has a positive implication on the intent of using e-commerce during the COVID-19 pandemic is «Neutral». The weighted average of the 2nd section is 3.43 ± 1.17, which indicates the trend of determining whether the perceived ease of use has a positive implication on the adoption intent of consumers using e-commerce during a COVID-19 outbreak is «Agree». The weighted average of the 3rd section is 3.29 ± 0.90, which indicates the trend of exploring the underlying factors that leads to losses for many businesses during the crisis is «Neutral». Furthermore, the highest percentage of participants (56.2%) mentioned that their company was not prepared for another lockdown. The research results could be useful for further analysis of different domains of the ecommerce market that developed during the pandemic. They could be utilized for examining opinions about ecommerce and whether the public wanted to switch from offline to online mode of marketing.