Outsourcing to BPOs and KPOs (original) (raw)

ERN: Other Organizations & Markets: Policies & Processes (Topic), 2019

Abstract

Business process outsourcing (BPO) and its growth in India is a recent phenomenon. Genpact pioneered this industry in India, which was followed by number of other companies. BPO industry has emerged as entrepreneurial opportunity for number of entrepreneurs and has created a large number of employment opportunities in the country. Rural BPO is the new opportunity that is being used by many entrepreneurs.<br><br>In terms of services offered by the companies, there is upward evolution from BPO to knowledge process outsourcing (KPO).<br><br>Outsourcing as such is not a new concept in India. Since 1970s, public sector undertakings have been following the policy of outsourcing and subcontracting non-essential activities to small enterprises. This resulted in the emergence of a number of small and medium enterprises (SMEs), strengthening entrepreneurship and thereby leading to development of several regions in the country. However, the BPO has emerged as a separate...

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