The Role of Technology Usage in Mediating Intellectual Capital on SMEs Performance During the Covid-19 Era (original) (raw)
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Journal of the Knowledge Economy
The COVID-19 pandemic has caused significant changes in companies and affected the operational capacity of small and medium enterprises (SMEs) around the world, pushing them further towards technology adoption and innovation. However, the extent to which the impact of use of e-commerce, technology, and digitalization on companies' sales, operations, customer satisfaction, and their overall performance during COVID-19 has not been investigated. The aim of this study is to conduct a path analysis assessment of performance and technology mediation in SMEs during the pandemic. The path analysis suggests existence of statistically significant partial mediation by the mediator variables (SMEs' digitalization, use of technology, and use of e-commerce during COVID-19) between independent variables (SMEs' operation, sales, and customer satisfaction) and the dependent variable (SMEs' performance). Operation, sales, and customer satisfaction directly affected SMEs' performance during COVID-19. There was also an acceleration in the SMEs' technology transformation during this period.
World Journal of Advanced Engineering Technology and Sciences (WJAETS), 2024
Small and medium-sized enterprises (SMEs) are widely recognised as significant catalysts for economic growth at a worldwide level. The benefits that are frequently highlighted for their promotion, particularly in developing nations like Bangladesh, include their relatively high labor intensity, reliance on local technology and skills, contributions to the growth of entrepreneurialism and innovativeness, and industrial linkage expansion. The objective of this study is to examine the influence of financial and internet support on the performance of small and medium enterprises (SMEs) in Bangladesh during the COVID-19 pandemic while also considering the moderating effect of technology adoption. By going through the literature, the study identified a number of factors namely financial support, ICT support, technological support played a strong role on SME performance during COVID-19. The present study utilises Partial Least Square (PLS) path modelling, a variance-based technique within the framework of Structural Equation Modelling (SEM), to investigate the correlations. A well-structured questionnaire is prepared for collecting primary data from the SME owners or managers and finally 378 data have been collected from the different types of SME entrepreneurs through using purposive sampling technique. Eight hypotheses are tested and found seven positive relationships with moderating interaction of technology adoption between influential factors and SME performance (financial and nonfinancial).
Proceedings of the 2nd Borobudur International Symposium on Humanities and Social Sciences, BIS-HSS 2020, 18 November 2020, Magelang, Central Java, Indonesia, 2021
This study aims to test the role of gender in mediating capital relations and information technology investment with the performance of SMEs during the covid-19 pandemic. SMEs are also affected by the covid-19 pandemic, so the financial performance of SMEs is disrupted. SME problems during the covid-19 pandemic are related to capital and the demands of the use of information technology so that SMEs need to invest in information technology. Besides, gender roles are very important in managing SME finances to improve their financial performance. Thus, this study incorporates gender to mediate the gap between capital and information technology investment and the financial performance of SMEs. The samples in this study are SMEs in Rembang Regency. Sampling techniques using cluster sampling and obtained samples as many as 142 SMEs. The results showed that capital has a positive effect insignificant on the financial performance of SMEs, while information technology investment has a significant positive effect on the financial performance of SMEs. This study proves that gender can mediate the relationship between capital and information technology investment with the performance of SMEs during the covid-19 pandemic.
Does Technology Improve SMEs Business Success? Empirical Research on Indonesian SMEs
Journal of Economics and Management Sciences, 2018
This study aims to examine the effect of technology usage and financial resources on SMEs business success. Besides, it studies the relationship between SMEs business success and SMEs ownership. This study uses primary data in the form of questionnaires with purposive sampling method. The questionnaires are given to 120 SMEs owners who responsible for the success of their companies. The result proves that technology usage and financial resources have a significant impact on SMEs business success. Besides, there is a significant difference between technology usage and success of business based on SMEs ownership. This study is expected to provide benefits for the SMEs owners in planning the need for technology to raise business success. This study explains the relation between technology usage, SMEs business success and SMEs ownership that has never been performed before.
Business Informatics, 2021
All organizations have been affected by the coronavirus pandemic in different ways. Small and medium-sized enterprises (SMEs) are more vulnerable to changes due to their limited resources. However, the capabilities of information technologies and processes of knowledge management can assist these enterprises to survive and respond appropriately to changes. Thus, this study aims to assess the extent to which information technology capabilities influence the responsiveness of SMEs to challenges that have emerged during the coronavirus crisis. It also investigates the degree to which knowledge management affects such a relationship in the context of Saudi Arabia. The study includes developing a survey as a data collection method. The responses from 136 SMEs were used to make an analysis and, consequently, draw a conclusion. It has been found that IT capabilities positively influence SMEs’ responsiveness to changes brought by coronavirus, through supporting work flexibility and providin...
Information, 2020
The knowledge-based view (KBV) in the development of small and medium-sized enterprises (SMEs) is a debatable topic in the current literature. Although convergence of technological and financial literacy (techno-finance literacy) is an essential knowledge-based tool to address rapid digitalization of business, the influence of techno-finance literacy in the development of SMEs is still not adequately researched. Drawing upon KBV, we developed a single-mediator structural model with an aim to explore the effect of techno-finance literacy and enterprise risk management (ERM) practices (applications) on the performance of SMEs. A self-administered structured questionnaire was employed to collect data from 319 chief financial offers (CFOs) in Sri Lankan SMEs. The outcome of our study highlights that techno-finance literacy is a significant determinant of two endogenous constructs, namely, SME performance and ERM practices. Furthermore, ERM practices of SMEs were also positively affected...
How Covid-19 Pandemic Affects Technology, Relational & Compliance on MSMEs Performance in Indonesia
2021
The COVID-19 pandemic started on December 2019 and impacted the global economy including Indonesia. Gross Domestic Product (GDP) is one of the aspects to measures country's economic growth. Micro, Small, and Medium Enterprises (MSMEs) revenue contribute 60% of Indonesia’s Gross Domestic Product (GDP). This study analyses the influence of technology utilization, relational capability, and regulatory compliance simultaneously by viewing them from MSMEs performance throughout Indonesia and add Covid-19 pandemic as a new variable. In addition, this study aim to analyse the influence of technology utilization, relational capability, and regulatory compliance on MSMEs performance in Indonesia with Covid-19 pandemic as the moderating variable. There are 308 owners of MSMEs in Indonesia were surveyed using online survey. The simple random sampling technique was used in this study. Data from questionnaire were analysed using SmartPLS. This study concludes that technology utilization has ...
Journal of Open Innovation: Technology, Market, and Complexity
The COVID-19 pandemic is not only a medical emergency but also a business emergency that has created the need for organizations to be resilient and versatile in managing the impact of the pandemic on their business operations. At this time, small- and medium-sized enterprises (SMEs) are the most vulnerable to the economic disaster caused by the recent crisis, because these companies do not have the necessary resources to absorb losses. This research reviewed the impact of digital technologies on SMEs’ resilience during the pandemic, focusing on companies in developing countries. Based on the 96 SMEs surveyed across six developing countries, the study shows that digital technology has helped SMEs to survive the pandemic, assisting SMEs in becoming more robust and ensuring their survival. This research fills a significant research gap in the literature, highlighting the inherent challenges of SMEs in developing countries and their digital transformation strategies. This study also off...
This research sets out to analyze the performance of Small and medium scaled enterprises (SMEs) when they apply social media marketing in times of COVID-19 pandemic. The strategy used in this research is a quantitative approach after which the outcome was analyzed using the Structural Equation Modeling (SME) anchored on Partial Least Square. The purposive sampling technique was applied for this research and the Small and Medium scaled enterprises (SMEs)
2021
It is becoming increasingly difficult to ignore the importance of the small and medium-sized enterprise sector in the economic and social development of a country. The contribution of a vibrant SME sector to the economies of countries has long been accepted around the world, and is seen as an incubator for jobs, innovation and growth (OECD, 2020). The objective of this research is to understand the effects of the crisis produced by the Corona Virus on the business activity of SMEs. Our survey was administered in collaboration with executives from two digitized companies, from different sectors of activity, during the months of March, April, May, June, and July 2020. Through several theoretical and literature events, this article aims to answer the following main question: To what extent does the Covid 19 pandemic impact the performance of digitized companies? Through, a general reading of post-pandemic economies, as well as the consequences of this latest crisis on the performance o...