Impact of Altruism and Courtesy on Employees’ Attitudes: A Study of Telecom Industry of Pakistan (original) (raw)

Pakistan is a developing country where Telecom industry is one of the flourishing industries in it. The most significant apprehension of organizational theorists and practitioners is for attaining organizational effectiveness through identifying employees' attitudes those are tending towards organizational growth and productivity. The motivation of employees to go ahead of the formal specifications of job roles is attained through job satisfaction and high commitment to relinquish the job is support from Organization and its members. When Employees perceive more support from the organization as a whole; they are likely to develop more positive attitudes towards the organization like job satisfaction and commitment to their jobs. Organizational citizenship behavior's construct Altruism is a helping behavior and courtesy is affection for other workers that also help progress positive employee attitudes. The exploratory study contained a simple random sampling technique. Data was gathered from the telecom sector of Pakistan through the survey method by developing questionnaire. The questionnaire contained the items of all the variables used in the study, for the reason to get the accurate and correct results. The data collected was analyzed by using SPSS 16.0 The result states that supportive environments gives job satisfaction and up boast the commitment level. Employee job satisfactionand Job Commitment was affected positively by altruism and courtesy.