International Journal of Current Research (original) (raw)
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There are several factors in modern banking which attract the customers. It will be important to identify and determine the impact and relationship of these factors to the success of banks in attracting customers. Nowadays, the conditions and the situations of the banks are not the same and influential factors may even be different for each of the branches of the Bank. The goal of this research is the study of the rate and variety in granting loans and facilities of public and private banks and their impact on attracting customers in Sistan and Baluchistan province. About 260 customers were questioned for examining hypotheses and T-student and Analyze-variance tests are used for analyzing the data. The results show that the variety of facilities is effective in customer satisfaction. KEY WORDS: Bank, facilities, customer, public and private banks I. INTRODUCTION There are several factors in modern banking which attract the customers. It will be important to identify and determine the impact and relationship of these factors to the success of banks in attracting customers. Nowadays, the conditions and the situations of the banks are not the same and influential factors may even be different for each of the branches of the Bank. At the present time, it is important to identify these factors because of the competition between banks to attract customers. Moreover, competition among banks and loan institutions and other forms of financial resources is increasing, so it seems essential to create a competitive advantage for survival of the banks (Ahmadi and Moradrasoli, 2009). Attraction of financial resources is the most important mission of the banks so it has an important impact on proper regulation of the flow of money and establishing of a proper monetary and credit system appropriate to long-term and short-term plans of country (Hedayati and et al, 2004). The banks which absorb more deposits than other banks, they will have more profitability. The banks try to collect the wander fund of the community by their marketing and specific policies to allocate a greater share of deposits to themselves. The structure of bank deposits compared to other rivals should be in such a way that it increase the customers' motivation and willingness to choose any one of them and it will be a kind of marketing and advertising (Abbass. gh. pour, 2010). Certainly, a bank can have the power of maneuverability in economic and development projects more that have a positive and considerable performance in comparison to its rivals in banking system. Having eighty years old, the banking industry has had enormous changes over the past three decades and after the first two decades of experience in public banking after the revolution, the private banks were activated again in 2001. The banks can be very influential in economic growth of countries by obtaining of customer satisfaction and encouraging savings and capital accumulation and their application in generative and consumption industrials (Ashrafi, 2007). By the formation of private banking in Iran, the power of banks gradually was faded and their customers have more choices to do their banking and financial affairs.
Abstract In our day-today life, money is an important yardstick that decides one’s survival from birth to till one breathes last. The world has become a place where one cannot, by and large, survive in this world. This shows the importance of money in human life. Some people save money in banks from their earnings for liquidity, profitability and safety. So, in order to save and keep their money safe, they need banks. Banks satisfy these needs by means of receiving deposits from the public and repaying the sum at the time of demand, with interest. Thus, it goes without saying that banks maintain the balance of money and play a dynamic role in economic development of a nation. Banking industry is one of the core and important areas of the nation. The growth of banking industry is a vital one for the economic development of the nation. The present study is a research based on survey method. The world of banking has assumed a new dimension at dawn of the 21st century with the advent of tech banking, thereby lending the industry a stamp of universality. In general, banking may be classified as retail and corporate banking. Retail banking, which is designed to meet the requirement of individual customers and encourage their savings, includes payment of utility bills, consumer loans, credit cards, checking account and the like. Corporate banking, on the other hand, caters to the need of corporate customers like bills discounting, opening letters of credit, managing cash, etc. Keywords: Banking Services, Corporate banking, Economic Development, Exchange Control, Monetary Policy, Perception, and Retail banking
Comparison of performance between national bank and private bank on customers in Indonesia
Priviet Social Sciences Journal
There are two types of banks in Indonesia, namely state-owned banks or national banks and private banks. The two banks have different orientations. The difference can be seen from the source of the funds they get. In this case, the National Bank usually gets larger funds from the private sector from government subsidies. Behind the statement regarding banking, we must know the performance of several banks in Indonesia, both national banks and private banks. As it is known that the performance of banks towards customers in recent years has been volatile, that the performance of banks in Indonesia has experienced several declines and increases. the results obtained that the performance of private banks is considered better than the national bank, this is supported by the results of the Sum of Rank which shows the number 1928.00 which has a greater value than that of the National Bank which is worth 998.00 and it is shown that there is a value of N positive ranks. of 43 which is greate...
"A Comparative study on financial performance of private & public sector banks"
isara solutions, 2021
The investigator's main objective is to study the financial performance of banks. The research is to describe the comparative performance of select banks. This Paper is titled as "A Comparative study on financial performance of private & public sector banks". The study helps us to know the role of private and public sector banks and their control by RBI. The performance of each sector banks may have various impacts on the socio-cultural, economic sphere of influence in an economy.
Perlakuan Akuntansi Pada Pencairan Kredit Multiguna Fiktif Yang Terjadi Di Bank Jatim
2017
Bank is business entity that collects public funds of savings and distribute it in the credit or the other forms in order to improve the standard of living the society. The main function of banks is to collect, channel public funds, and intermediary traffic payments in this country. The types of banks are Central Banks, Commercial Banks, and Bank Pekreditan Rayat (BPR). In my research I will discuss about the Regional Government Bank in East Java,called Bank Jatim Branch Malang. Especially the problem happened in Bank Jatim two years ago is the disclosure of fictitious customers pretend as government employees (PNS). The purpose of my research is to find out how the fictitious customers entry in Bank Jatim, and to increase my insight as a researcher about credit funds in the bank especially in Bank Jatim. I used two method in my research, observation and interview. Observation from economic books, and especially about banking books. Interview I did with one of the credit officers at...
A Comparative Study of Customer Behavior Between Public and Private Banks of Udaipur City
SSRN Electronic Journal, 2014
In the pre liberalization era the Indian banking industry was ruled by public sector banks but with the entrance of private sector banks the Indian banking industry has shown a steep growth. Due to the changing behavior of the customers banks have to raise their quality standards and private banks quickly identified the needs and started giving tough competition to public banks. This paper attempts to identify the performance efficiency of Public banks as compared to Private banks. The paper is based on descriptive research design & close ended questionnaire is used to collect the primary data from customers of Banks. Conclusions of paper also reveal the impact of customers' demographic on their choice between Public & Private sector Banks.
Product Considerations in Commercial Banks: A Study
ABSTRACT The two decade old phenomenon of globalization has changed the ways and means of providing banking services in India. The public sector banks which were working with governmental support were exposed to stiff competition from private sector and foreign banks. Customers have benefitted from these changes as banking institutions are making strategies to attract and retain customers for their bank. The customers now have an option to choose a particular bank in comparison to others which has made this completion even tougher to fight. The present paper is an attempt to understand the factors responsible for choice of a particular bank in comparison to another. The study was conducted empirically and data was collected from 120 customers of selected private and public sector banks. The researchers identified two factors which responsible for the choice of a particular bank in comparison to another namely (i) service elements and (ii) cost to customers. The researchers have conducted factor analysis reliability statistics and summation score of perception of customers of selected public and private sector banks. Further Satisfying and dissatisfying score were also studied for variables identified through factor analysis. It was found that variables (i) attitude and (ii) tangibility were identified as satisfying variable for both public and private sector bank. Keywords: Attitude, Competence, Tangibility, Convenience, Processing fees.
Cumhuriyet Üniversitesi iktisadi ve idari bilimler dergisi, 2022
The rapid digitalization in the banking sector has revealed the branchless digital banking approach, unlike the traditional banking approach, where branches are used extensively as distribution channels. The customer portfolios reached by the new generation branchless digital banks attract great notice. This new banking approach also attracted the attention of the Turkish banking sector and branchless digital banking activities were made possible with the regulations prepared by the Banking Regulation and Supervision Agency (BRSA). Branchless digital banking is a new field of activity in the Turkish banking sector, and it is accepted that on the adoption of an innovation by the users the intention toward the innovation is effective, and on the intention toward the innovation the attitude toward the innovation is effective. It is stated that many external factors are effective on the attitude toward innovation. Therefore, this research aims to investigate some factors that affect the negative attitudes of bank customers toward branchless digital banking. For this purpose, an online questionnaire was applied to 357 bank customers and the responses were subjected to regression analysis. With the regression analysis, the effects of distrust, perceived negative benefit, traditional bank usage habits and satisfaction factors on branchless digital banking on the negative attitude toward branchless digital banking were analyzed. The results show that the negative attitude toward branchless digital banking was significantly and positively affected by traditional bank usage habits, distrust toward branchless digital banking, and perceived negative benefit toward branchless digital banking, but not significantly affected by traditional bank satisfaction.