Task and Relationship Conflicts, Employee Agility, and Perceived Job Performance (original) (raw)

Effect of Conflict on Employees Performance: Evidence from Coca Cola Company Limited, Kumasi Branch

American Scientific Research Journal for Engineering, Technology, and Sciences, 2015

Though there are a colossal number of studies on the effect of organizational conflict on the performance of employees in many parts of the world, little is known of this area of research in the Ghanaian setting. This study aims at exploring the effect of the three types of organizational conflict, namely the relationship, task and process conflict, on the output of employees in Ghana using Coca Cola Company Ghana Ltd as a case study. The study employed two estimation procedures; the Pearson correlation and the logit estimation method. The marginal effect extracted from the logit estimation exhibited that of the three types of conflict - only relationship conflict has a significant effect on the performance of employees. It confirmed the assertion by the existing body of literature that relationship conflict has a negative effect on output of workers. The Pearson correlation also revealed that whilst relationship conflict adversely affects performance, both task and process conflict...

Investigating the relationship between workplace conflict and employee agility: The role of enterprise social media

Telematics and Informatics, 2018

 This study investigates how to leverage social media to manage workplace conflict in order to achieve workforce agility.  Results manifest the U-shaped link between relationship conflict and workforce agility; the link between task conflict and workforce agility is reversed U-shaped.  Social media usage significantly moderates the reversed U-shaped link between task conflict and workforce agility, so that when social media usage is high, this link becomes flat.

Conflict management in the workplace and its impact on employee productivity in private companies

Adpebi International Journal of Multidisciplinary Sciences

This study aims to determine "the effect of conflict on employee performance at Giant Pekanbaru". In this study, a sample of 90 people was used. Data collection was carried out through questionnaires and data analysis techniques used with a significance level of 0.05 were validity test, reliability test with crobanchalpha, simple linear regression and t test analysis and analysis of determination R Square (R2). The results of the analysis and data of this study using the help of SPSS Version 16.0, the results of the simple linear regression equation are Y = 45.561 + 0.256X. Based on the results of the research on the t-test showed results, Tcount> Ttable or 2,250> 1,987. So it can be concluded that there is a significant influence between conflict on performance. Based on the data obtained from the variable Y (performance), obtained R Square (R2) of 0.597 or 59.7%. R Square is used to determine the percentage of the influence of the Independent variable (conflict) on...

IMPACT OF CONFLICT MANAGEMENT ON EMPLOYEES' PERFORMANCE IN A PUBLIC SECTOR ORGANISATION IN NIGERIA

This study investigated the impact of conflict management on employees' performance in a public sector organisation, a case of Power Holding Company of Nigeria (PHCN). This study adopted the survey research design. A total of 100 respondents were selected for the study using stratified sampling technique. Questionnaire was used to collect primary data. Data collected were analysed using descriptive statistics. Hypotheses were tested through regression analysis and correlation coefficient. The findings revealed that effective conflict management enhance employee's performance in an organisation and that organisation's conflict management system influences employee performance in the organisation. It was recommended that organisation should embark on training and retraining of its employees in area of conflict management so as to create a conductive working environment for the employees and that there should be efficient and effective communication between and among all categories of the employees the organisation. This will reduce conflicting situations in the organisation. Introduction Conflicts are inevitable. Conflicts are an everyday phenomenon in each organisation. There is growing recognition of the importance of conflict in an organisation. A recent survey indicated that managers spend a considerable portion of their time dealing with conflict and that conflict management becomes increasingly important to their effectiveness. Obisi (1996) argues that despite this fact peace forms one of the fundamental factors for enhanced productivity with resultant benefits to both the labour and management as well as for the economic development of the country. It will not be out of place therefore, to consider conflict as an inevitable and desirable factor in the work place. Conflict could be viewed as a situation of competition in which the parties are aware of the incomparability of potential future position in which each party wishes to occupy a position that is incompatible with the wishes of the other. Conflict could arise because of the employee quest to maximise profit while workers representatives are out to ensure continuous improved condition of living for their member. Conflict could also arise as a result of failure to honour agreed items on collective bargaining. Damachi (1999) emphasises that if those workers rights and employee prerogative are trampled upon, could also cause conflict. These include pay, condition of service, and fringe benefits among others. Azamosa (2004) observed that conflicts involve the total range of behaviours and attitudes that is in opposition between owners/managers on the one hand and working people on the other. It is a state of disagreement over issues of substance or emotional antagonism and may arise due to anger, mistrust or personality clashes. Otobo (1987) writing on effects of strikes and lockouts examined resultant effects of industrial conflict at three levels namely psychological, political and economic. In all, every party to industrial action is affected. The need for an effective conflict management to ameliorate the problems emanating from conflict and assist organisation in their struggle for the attainment of corporate objective cannot be over emphasised. The general objective of this research paper is to access the effect of conflict management on employee

Effect of Employee Agility on Organizational Performance (A Case Study of the State Department for Labour, Kenya)

Journal of Human Resource and Leadership

Purpose: The research sought to assess the effect of employee agility on organization performance with a specific study by the State Department for Labour. Methodology: The data for this study were collected at the State Department for Labour. The respondents included a sample of the employees working at the department as of the end of 2020. The study population comprised 484 employees working at the State Department for Labour. This study adopted ten percent of the target populace, which translates to 59 participants. Therefore, the sample scope for the research was 59 respondents. The research employed stratified random sampling techniques. In addition, the study depended on key information that was assembled by a designed data assortment tool that was accurately created. Descriptive measurements such as percentages, frequencies, standard deviations, and mean were utilized to summarize composed data. Likewise, inferential tools of regression and correlation analysis were utilized ...

Workplace conflict and employees’ job performance in Agro-services Corporation, Ogun State, Nigeria

Journal of Agricultural Extension

The study determined the effects of workplace conflict on employees’ job performance in Ogun State Agro-service Corporation (OGASC). Multistage sampling technique was used to select 77 respondents. Data were collected through the administration of questionnaires and were analysed using frequency, percentage, and mean. The presence of functional staff union to minimize conflict (x̅ = 2.99) ranked as the first indication of reduced conflict, followed by existence of favouritism (x̅ = 2.51) which was ranked highest as an indication of conflict escalating factor by the respondents. Job performance of the respondents was not adversely affected by the workplace conflict they experienced. Therefore, the management of OGASC should ensure improvement in the deployment of the used resolution strategies to drastically reduce conflict for better performance of the employees.

Managing Organizational Conflict in the Process of Increasing Effective Performance

International Scientific Conference „Business and Management“

The purpose of the research is to determine the impact of organizational conflicts and the stressful environment created on the basis of it the productivity of employees. Based on the goal, 3 tasks were set: determining the level of employee satisfaction and engagement; revealing the frequency of conflict situations in the work environment; determination of mechanisms for overcoming conflict situations. In order to present this, appropriate applied methods are used: 520 employees of enterprises operating in Georgia were interviewed; the gathered information was grouped and processed in the statistical program. The main result is that the stressful environment created on the basis of conflicts at work has a rather negative impact on the work capacity of the staff.

DESTRUCTIVE CONFLICT: A DETERMINANT OF EMPLOYEE PRODUCTIVITY IN GHANA HIGHWAYS AUTHORITY, ADUM- KUMASI

General Scientific Journals, 2019

According to Jaffee (2001), the place of work is characterized by conflict which is analyzed as meta-theoretical framework that identifies the constant and overarching challenges facing organizations. This descriptive study sought to identify and describe the effect of destructive conflict on employees' productivity in Ghana Highway Authority. Self-administered questionnaire was used to obtain data from staff of the Ghana Highway Authority, Kumasi. The study found that destructive conflicts (caused by lack of resources; criticisms and gossip; accusation; unfair provision of different kinds of benefits; pay cut without consent; individuals consistently failing to admit their weakness; etc.) do not occur very often. Apart from 'killing' an individual emotionally, such conflicts hurt group cohesion, promote interpersonal hostilities, divert energies, create bad feelings, lead to high labour turnover and costly litigations. It is recommended that complains and suggestions of the staff should be addressed at staff durbars and union meetings and feedback given to them through their representatives.

Conflict management impact on the employee productivity

SHS Web of Conferences, 2021

Conflict management is one of the major skill that has a significant influence on the tasks employee have to perform daily bases. Conflict is unavoidable in daily routine of the organizations. Its importance is increased in the developing countries like Georgia as external factors make people to work in more unpredictable situations. This article is based on the research conducted in Georgia, shows main challenges, trends and understanding of conflict management, shows results and offers recommendations how to make employees more productive by managing it effectively. Objectives: This study aimed to evaluate main challenges of conflict management, its impact on employee and organization productivity in Georgia, make conclusions and give recommendations to managers and employees how to deal with the conflict situations and improve constructive outcomes. Other factors influencing productivity connected to conflict management were also investigated. Results: Results has shown that conf...