Patient’s Satisfaction : Insight into Access to Service , Interpersonal Communication and Quality of Care Issues (original) (raw)
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Zenodo (CERN European Organization for Nuclear Research), 2023
The prevalence of patients' satisfaction has been evaluated in several studies globally with different conclusions. Few local studies evaluate the prevalence of patients' satisfaction in Primary Health Care centers in Saudi Arabia. Study of satisfaction among patients with factors related to the clinical consultation plays a key role in assessing the quality of health care. The objective of this study is to determine the prevalence of satisfaction among patients in primary health care center in Riyadh, Saudi Arabia and to explore the factors that could affect patients' satisfaction with the medical consultations. A cross-sectional study has been conducted between January and July 2019 among patients of Alwazarat health care center. The data were collected using face to face interview method. 340 patients were interviewed. The mean age was 35.43 ± 10.76 years. Both age and educational level had significant relationships with patients' overall satisfaction. Overall satisfaction in both gender was as follow: 48.5% very satisfied, 44.7% satisfied, 3.8% not sure, 2.9% upset, zero very upset. The overall patient satisfaction is high among all ages of patients who require health care services and also among all patients' educational levels.
The satisfaction of 400 inpatients with physician services at King Khalid University Hospital, Riyadh was evaluated. Patient characteristics and ward of admission were collected and a questionnaire based on the standardized Likert scale was used. The highest mean satisfaction score was for admission and the lowest for communication. Among service items, the highest mean score was for physicians enquiring about patient conditions and opinions when planning care and the lowest for physicians asking for opinions about care quality and problems. Female and less educated patients were more satisfied with their care than male and educated patients. Male surgical and medical ward patients were the most dissatisfied with physicians' services. These findings offer hospital management information about shortcomings requiring remedial intervention.
2019
Background: Patient satisfaction is defined as the total judgments made by the recipient of a healthcare as to whether -or nottheir expectations have been met. It is an important measure of healthcare quality as it offers information on the provider’s success to meet the clients’ expectations. The Study Objectives: The study aimed at measuring patient's satisfaction in primary health centers of Basrah governorate with a comparison between primary health centers that follow family medicine strategy versus general primary health centers. Methodology: It's a cross sectional study involved patients attended primary health care centers in Basrah governorate during June 2016. Standard check lists and questionnaires from Iraqi Ministry of Health were used to measure five main indicators of patient satisfaction including: appearance, credibility, responsiveness, security and empathy with a four likert scale to measure the satisfaction of patient. A total sample included 456 patients...
Annals of the College of Medicine, Mosul, 2020
Background: Patient satisfaction is related to clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. The aim of study was to assess the level of patients' satisfaction.to doctors in family medicine centers in Mosul city. Patients and Methods: A cross sectional study was conducted in order to achieve the aim of the present study in which the data was taken from the attendantsto family medicine centers in left side of Mosul city by direct interview using specially designed questionnaire (The Bulgarian EUROPEP questionnaire) after receiving health services during a period of 8 months started from 1 st of May 2018 up to 30 th of January 2019. Results: The study includes 580 participants. More than half of them their ages were between 20-40 years from both sexes (male = 175, female = 135) and 38.8% of them were having university graduation. The overall satisfaction to medical services delivered by family doctors was 79.7%, Continuity and confidentiality constituted the higher satisfaction rate in 97%, 96.6%, while Informativeness satisfaction constitute 89.7%. Accessibility and Acceptability had the lowest satisfaction rate compared to other domains. Conclusions: this study revealed high patients'satisfaction rateto doctors delivering health care at the family health centers in left side of Mosul city while there was lower satisfaction rate regarding Accessibility and Acceptability. Further wide scale studies are needed in the futureand provision of appropriate infrastructure.
Patients Satisfaction In Primary Health Care Services In Primary Care Setting Dhahran, Saudi Arabia
International Journal of Medical and Health Sciences, 2014
To evaluate patients' satisfaction in primary health care (PHC) services center. Methods : cross sectional study design was conducted in the primary health care center at Dharhan. Subjects were selected using systematic random sampling method , data were collected using a pre-tested, self-administered questionnaire. Results: A total of 400 patients (90% response rate) completed the questionnaire. The mean score for overall satisfaction was (3.665) out of a maximum of 5 points. The highest satisfaction was for nursing performance (3.99) and the lowest for pharmacy (3.38). The mean score of satisfaction with the physician performance, radiology , general aspect of health care, laboratory ,continuity of care and accessibility were 3.88 ,3.81 ,3.78 ,3,52 ,3.52 and 3.44 respectively .The single male and female participants were significantly more satisfied in general about the center (3.87) but the satisfaction with nurses performance was the highest among married participants and (3.89) about their satisfaction with doctors performance. Educational level of participants had significant impact on their level of satisfaction about overall performance and general aspects of health center in that the less the educational level the higher were their satisfaction about the center and vice versa and difference was statistically significant < 0.05. Other socio-demographic characteristics showed statistically significant difference p< 0.05 was noticed in participants with age of 20 and below. Conclusion: The level of satisfaction with primary health care services was modest. The results revealed areas in which quality improvement is required as accessibility of care and pharmacy service.
2018
Introduction: The current study aims to assess the level of patients’ satisfaction and the factors contributing to patients’ satisfaction toward family physicians (FPs) consultation, visiting primary healthcare centers (PHCCs) working under Ministry of Health, Jeddah. Materials and Methods: In this cross‑sectional study conducted in Jeddah from November 1, 2016 to March 1, 2017, we used consultation satisfaction questionnaire and its four subscales with standard cutoffs. These subscales include general satisfaction, professional care, depth of relationship, and length of consultation. Mean scores along with standard deviation of these subscales were measured. Independent sample t‑test, ANOVA, and multivariate regression analysis were performed to test the association between satisfaction level and predictors. Results: Overall, patients’ satisfaction was 60%. Around 74% of patients were satisfied with the professional care and 58% with the depth of the relationship. Around 60% of patients need more consultation time with the physicians. Knowledge about the presence of FP in the nearest PHCCs was around 70%. Multivariate regression analysis for the overall high satisfaction showed that the most important predictors of this high satisfaction level are regular visits to a particular FP (P < 0.001), distance from the PHCC (P = 0.044) and gender of the patient (P = 0.027). Conclusion: This study concluded that satisfaction with the FP’s consultation is acceptable but needs improvement. Lower satisfaction was reported among males, patients living at a distance from PHCC and who had less knowledge about the presence of FP in their nearest PHCC. Such study data are vital for any corrective measures to boost satisfaction in patients attending PHCCs.
Factors influencing patient satisfaction in primary healthcare clinics in Kuwait
International Journal of Health Care Quality Assurance, 2011
PurposeTo measure the quality of health care services patient satisfaction is used as one of the most important indicators. The study aims to identify factors affecting patient's satisfaction at primary health care clinics.Design/methodology/approachThe data was collected during January 2007 and May 2007 through a randomly‐distributed questionnaire. The questionnaires were distributed in primary healthcare clinics that represent all heath care regions in Kuwait. A total of 426 completed questionnaires, out of 500, were returned resulting in a response rate of 85.2 percent.FindingsThe majority (87 percent) of the patients responded that the time for communication between physician and patient was not enough. Seventy‐nine‐percent of the surveyed patients said they would go to the emergency room of the hospital in future if needed instead of going to the primary care clinic. Regarding the quality of the communication relationship between physician and patients most of the patients ...
Madridge Journal of Case Reports and Studies, 2017
Objective: This study aimed to identify and compare the factors that contribute to patient satisfaction towards the medical care services between governmental and private healthcare clinics. Methods: A self-administrated (Arabic/English) questionnaire was used to conduct the all participants. Participants were selected using convenience sampling for both the governmental and private clinics. Results: Participated were 141 patients from the government clinics and 215 patients from private clinics. 75% of the patients were Saudi, 49.1% were male patients. Opinion about level of care provided was significantly higher in AL-Ameen Hospital outpatient clinic (AHOC) (77%) than Taif University outpatient clinic (TUOC) (59%), the physician explain way of taking medication was (42%) in TUOC compared to (55%) in AHOC. Waiting time >30Min was (7.09%) in TUOC while it was (30.70%) in AHOC. The time spent during examination >30 Min was (3.55%) in TUOC while it was (7.91%) in AHOC. Satisfaction about working hours was significantly less in TUOC (29%) compared to (44%) in AHOC. Conclusion: Although patients at the AHOC were more satisfied than those at TUOC with the health care they received, eight of the predictors of patient satisfaction in this study were common to both settings.
Frontiers in Public Health
As part of Saudi Vision 2030, the country's healthcare system is undergoing a significant makeover, with accessibility and effectiveness serving as the benchmarks for measuring patient care quality. This study's goal was to ascertain the degree of patient satisfaction with the medical care and services received in Riyadh's tertiary care facilities. The PSQ-18 (Patient Satisfaction Questionnaire-18), a standardized validated questionnaire including areas of “overall satisfaction,” “technical quality,” “interpersonal aspect,” “communication,” “financial aspect,” “time spent with the doctor,” and “accessibility and convenience,” was used in this cross-sectional study on 384 patients of two tertiary care facilities in Riyadh, Saudi Arabia, over a 6-month period. The degree to which sociodemographic characteristics and components of patient satisfaction are correlated was assessed using binary and multiple regression analysis. When the P-value was < 0.05, the results were ...