Technological Innovations in Data Collection: Acceptance, Data Quality and Costs (original) (raw)

The Effect of Computer-Assisted Interviewing on Data Quality: A Review1

Computer assisted telephone interviewing, and to a lesser degree, computer assisted face-to-face interviewing, are by now widely used in survey research. Recently, self-administered forms of computer-assisted data collection, such as web surveys, have become extremely popular. Advocates of computer assisted interviewing (CAI) claim that its main advantages are improved data quality and lower costs. This paper summarizes what is currently known about computer assisted data collection methods. The emphasis is on data quality and the influence of technology on the respondent.

The effect of computer-assisted interviewing on data quality

1995

Computer assisted telephone interviewing, and to a lesser degree, computer assisted face-to-face interviewing, are by now widely used in survey research. Recently, self-administered forms of computer-assisted data collection, such as web surveys, have become extremely popular. Advocates of computer assisted interviewing (CAI) claim that its main advantages are improved data quality and lower costs. This paper summarizes what is currently known about computer assisted data collection methods. The emphasis is on data quality and the influence of technology on the respondent.

The effect of computer-assisted interviewing on data quality. A

Computer assisted telephone interviewing, and to a lesser degree, computer assisted face-to-face interviewing, are by now widely used in survey research. Recently, self-administered forms of computer-assisted data collection, such as web surveys, have become extremely popular. Advocates of computer assisted interviewing (CAI) claim that its main advantages are improved data quality and lower costs. This paper summarizes what is currently known about computer assisted data collection methods. The emphasis is on data quality and the influence of technology on the respondent.

The effect of computer-assisted interviewing on data quality: a review of the evidence

Computer assisted telephone interviewing, and to a lesser degree, computer assisted face-to-face interviewing, are by now widely used in survey research. Recently, self-administered forms of computer-assisted data collection, such as web surveys, have become extremely popular. Advocates of computer assisted interviewing (CAI) claim that its main advantages are improved data quality and lower costs. This paper summarizes what is currently known about computer assisted data collection methods. The emphasis is on data quality and the influence of technology on the respondent.

Telephone surveying with computers: Administrative, methodological and research issues

Evaluation and Program Planning, 1986

Computer-Assisted Telephone Interviewing (CATI) is a tool designed to assist interviewers in almost every aspect of a telephone survey. This article reviews the current status of CATI with special attention to microcomputer-based systems. Most of the literature in this area has focused on the implementation and design of CA TI systems. This paper takes a broader perspective by examining the adminktrative, methodological and research issues surrounding the use of CATI. The primary conclusion is that CATI systems can aid in the administration of telephone surveys in addition to reducing sources of survey error. However, these systems are neither inavpensive nor easily implemented. Perhaps the greatest potential for CATI is in the area of research, where their structured use can lead us to a better understanding of the survey research process in general.

Computer audio recording: A practical technology for improving survey quality

Survey Practice 6(2), 1–7, 2013, 2013

In interviewer-administered surveys, some aspects of total survey error (Biemer 2010) can be managed through use of computer audio-recorded interviewing (CARI) technology. By addressing faulty question wording or translation, poor reading by the interviewer, mode effects, field data entry errors, item non-response and other problems, CARI helps detect, quantify, and control error. It is especially helpful when audio recordings can be matched with response data or screen capture from the interview (Thissen et al. 2010). In this article, we examine how the use of CARI will reduce or mitigate errors at each step of conducting an interviewer-mediated survey, and we provide a description of the CARI system currently deployed at the U.S. Census Bureau. For best value, a complete CARI system consists of: 1. Recording software to collect audio recordings and screen images of the interviewers’ and respondents’ vocal exchanges during an interview; 2. Transmission, storage and management of the recordings for review; 3. Monitoring system to allow researchers, supervisors, and quality assurance (QA) staff to listen to the recordings at a later time; and 4. Feedback to interviewers and survey designers for quality improvement.

Moving Survey Methodology Forward in Our Rapidly Changing World: A Commentary

2016

Survey methodology now faces an unprecedented challenge for how to collect information from samples of people that will provide scientifically defensible estimates of the characteristics of the population they represent. Many decades of research have shown that in order for such estimates to be made with known precision four major sources of error-coverage, sampling, measurement and nonresponse-must be controlled (Groves, 1989). Subsequent research has produced a great amount of knowledge on how those sample estimates are affected by different survey modes, sample sources, sample sizes, the failure of certain types of people to respond to survey requests, and how questions are structured and worded.Today's challenge stems from many considerations. Response rates for some survey modes, especially voice telephone in national surveys, have fallen precipitously and are not expected to recover (Dillman, Forthcoming). In addition, RDD landline surveys miss nearly half of all household...

Advances in telephone survey methodology

2007

A complete and comprehensive collaboration providing insight on future approaches to telephone survey methodology Over the past fifteen years, advances in technology have transformed the field of survey methodology, from how interviews are conducted to the management and analysis of compiled data. Advances in Telephone Survey Methodology is an all—encompassing and authoritative resource that presents a theoretical, methodological, and statistical treatment of current practices while also establishing a ...