Analysis of the Calls Received during the COVID-19 Lockdown by the Mental Health Crisis Helpline Operated by the Professional College of Psychology of Aragon (original) (raw)
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Telephone-based psychological crisis intervention: the Portuguese experience with COVID-19
Counselling Psychology Quarterly
Portugal is one of the European countries that implemented early protective measures in the context of the COVID-19 pandemic. Portugal declared a state of emergency on 18 March, and a set of regional and national preventive public health measures was progressively implemented. Studies on the psychological impact of pandemics show evidence of the negative impact on mental health. Of particular concern are individuals with previous fragility (e.g. personal, family or occupational) and those undergoing life transitions. In this paper, we present a telephone-based psychological crisis intervention that was implemented to provide brief, appropriate, and timely psychological help. This intervention follows standard models of crisis intervention and is structured in five phases and five different intervention modules to take into account the impact of the pandemic on the mental health of specific risk groups. With these support services, we hope to help our community better cope with the immediate impact of the pandemic and to contribute to preventing serious mental health problems in the medium and long term.
Reaching out for Help: Calls to a Mental Health Helpline Prior to and during the COVID-19 Pandemic
International Journal of Environmental Research and Public Health
The COVID-19 pandemic is a major health crisis associated with adverse mental health consequences. This study examined 2908 calls made to a national mental health helpline over a 10 month period, 2 months prior to (Pre-COVID) and 8 months during the pandemic phase, that incorporated the imposition of a partial lockdown, followed by the removal and reintroduction of restrictive measures locally. Data collected included reason/s for call assistance, gender, age and number of daily diagnosed cases and deaths due to COVID-19. In the Pre-COVID phase, calls for assistance were related to information needs and depression. With the imposition of a partial lockdown, coupled with the first local deaths and spikes in number of diagnosed cases, a significant increase in number of calls targeting mental health, medication management and physical and financial issues were identified. Following the removal of local restrictions, the number of calls decreased significantly; however, with the subseq...
Community Mental Health Journal
To mitigate potential mental health crises within a Community Mental Health Team (CMHT) the psychology department implemented a short-term, rapid access, crisis telephone support service for clients during the COVID-19 pandemic. We aimed to evaluate the feasibility and acceptability. Data was collected on who the service was offered to and whom engaged. Demographic information, referral and crisis support call information was collected from the service's electronic database. Forty-four participants were referred to the service. Seventy seven percent of participants engaged in one or more telephone sessions. Participants rated the service as highly useful, with simply 'talking to someone' seen as the most important aspect of the calls. A number of age differences were noted regarding the content that was discussed in sessions. The psychological crisis telephone support service was feasible and acceptable to service users during the COVID-19 pandemic.
Crisis counseling for COVID-19 pandemic asymptomatic clients
2020
This study is based on a specific nature of the sample (N= 40) from the population who have stayed at home due to the Government of India (GOI) order for lockdown due to COVID-19 and feeling severe mental health crisis. Audio-visual hysteria has created an eerie in the cases (clients) and living in phobia life. The self-motivated for psychological relief in their observed abnormal behaviors have contacted for counseling. Case-history and Online counseling session’s interaction was found that negative drive was developed in the clients and symptoms as suicidal tendency, Death phobia, Psychosomatic symptoms, Furious dream, Disorganized thoughts, Aggressive behaviors, Philosophical mind, and Financial insecurities were developed in the clients. Clients symptoms were validated by the Hamilton Depression Rating Scale (HDRS), some more symptoms were also identified by scale state-of-arts. The strength crisis was weighted by clients with Codes A (very high), B (average plus), and C (down t...
Community Mental Health Journal
This report describes the development, implementation and outcomes of a "COVID-19 Anxiety Hotline," designed to address the community's mental health crisis provoked by the coronavirus pandemic. The service was specifically designed using survey data regarding the effects of the COVID-19 pandemic on its staff and community members. Callers had aroundthe-clock direct access to mental healthcare providers at no cost. Quantitative analysis showed that nearly three out of four callers experienced new onset anxiety and insomnia driven by fear of exposure, and had difficulty accessing mental health care. In addition to immediate support, referral to tele-mental health care was provided to 86% of callers. Qualitative analysis indicates the effectiveness of immediate support and appropriate referrals using a tele-health platform. Our report indicates that the service was utilized by the general population, by health care workers, and rapidly provided referrals to individuals with limited access to mental health care during the pandemic.
Frontiers in Psychiatry, 2020
Background: The worldwide coronavirus outbreak has put hospital workers under extreme stress with possible mental health problems. In this context, we decided to rapidly design and implement a psychological support system for all hospital workers in Paris during the Covid-19 outbreak. Methods: We built a hotline in 3 days using the following steps: 1) official mandate, 2) request for the creation of hotline numbers, 3) formulation of psychological intervention materials and policies, 4) call for volunteer certified psychologists, 5) call for volunteer certified psychiatrists in case of psychiatric cases, 6) creation of an anonymous and protected database, and 7) communication and regular reminders about the existence of the hotline for hospital workers. Results: After the first 26 days, we received 149 calls with a mean of 5.73 calls/day (SD=3.22). The average call duration was 18.5 min (min=1; max=65min; SD=14.7), and mostly women (86%) called. The mean age was 32.7 years old (SD=11.0). Calls from hospital workers were from all professions; though mostly represented by frontline healthcare workers, non-frontline departments also called (total of 44 departments). Reasons for calling were anxiety symptoms (n=73, 49%), request for hotline information (n=31, 20.8%), worries about Covid-19 (n=23, 15.44%), exhaustion (n=17, 11.41%), trauma reactivation (n=10, 6.11%), insomnia (n=9, 6.0%), anger (n=8, 5.37%), depressive (n=6, 4.02%), and psychotic symptoms (n=3, 2.01%). Regarding referrals, 105 (70.47%) of them were referred to psychosocial, Covid, and general support. Conclusions: This psychological support system can be easily duplicated and seems to benefit all hospital professions that all appeared psychologically affected.
2021
Telephone emergency services play an important role in providing low-threshold, anonymous crisis intervention free of cost. The current study aims to examine the mental well-being and perceived stress level of counselors as well as the main topics of helpline callers during the COVID-19 pandemic in Austria. In the current study, 374 counselors were recruited within the Austrian nationwide organization TelefonSeelsorge during the second wave of COVID-19 infection in Austria. The mental well-being (WHO-5) and perceived stress-level (PSS-10) were assessed and counselors were asked about the frequency of different topics thematized by callers and changes compared to pre-pandemic times. Compared to a reference group of the Austrian general population, counselors experienced less stress (13.22 vs. 16.42) and higher mental well-being (66.26 vs. 57.36; p < 0.001). The most frequent topics during the second wave of the COVID-19 pandemic in Austria were loneliness and mental health. More c...
Importance of Mental Health During Covid Crisis: A Descriptive Study
International Journal of Ayurveda and Pharma Research
The global pandemic of Coronavirus (COVID-19), also termed as health emergency affecting nearly 210 countries and territories has led to negative emotions of fear and agony in the general population. The healthcare regulators and the governments have imposed emergencies and lockdowns in their countries which has led to an adverse effect on the mental health of general public ultimately leading to a rise in anxiety, depression, and associated mental illness. The fear and rising COVID-19 crisis is putting extreme limitations on our finite resources. This report aims to improve status of mental health altered as a result of pandemic, emphasizing to help the general public, mitigate the negative emotions to improve the general wellbeing in this detached period of isolation. With no standard treatment or vaccine yet, the goal is primarily symptomatic relief for those affected and preventive for those at risk. Most countries have curtailed the spread of COVID-19 through measures such as l...
Psychological helpline in response to the COVID‐19 pandemic in the Dominican Republic
Counselling and Psychotherapy Research, 2021
other countries, the government applied measures for social distancing and policies for citizen security, including the closure of educational, labour and leisure activities (Ministry of the Presidency, 2020). The Dominican Republic has not had drastic measures involving confinement and social distancing. Being a country with cultural activities that invite the masses and involve the social and emotional closeness of the people, the fear and dismay of the population was immediately noticeable.