ICT Adoption Model within the Police Services in South Africa to Support eGovernment in Service Delivery (original) (raw)
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Technology adoption models play an important role in understanding the different factors affecting the adoption and use of new technology. The development of well-informed e-Government strategies is the first stepping stone in the right direction for the successful implementation and successful use of e-Government. This paper investigated from the officials; perspective factors that affect the uptake of e-government services provided by the Limpopo departments of Home Affairs. Using a qualitative research approach whereby three different Department of Home Affairs' service Centres namely Polokwane, Waterberg, and Sekhukhune in Limpopo province were used as case studies, the study conducted semi-structured interviews with nine (9) officials comprised of management, ICT department, and street-level officials to identify and understand better the factors affecting uptake of e-government in the DHA. The study found that lake of skills and access to e-government programmes were at the top of the list of challenges faced at the Centres. Therefore, the study recommended amendments to the ICT policy of the department so that it accommodates different languages spoken in societies particularly the eleven official languages currently spoken in South Africa. This article further recommends several solutions that can enhance the uptake of e-government in the DHA.
lis.uzulu.ac.za
ICT is a compound term that is used to refer to the convergence of a wide array of new computer-based communication technologies that are presently being developed and used in the creation, processing and transmission of information. The public services referred to in this study are key government departments responsible for servicing society, devising policies, and ensuring their implementation. The main aim of this study was to examine the use, types, availability, and impact of ICTs in four government departments in the KwaZulu-Natal province (KZN) in the context of work productivity and creativity. Through a survey, government departments that are considered to be central to service delivery were targeted. Due to the diverse and dispersed nature of the public sector in South Africa, the scope was narrowed down to government departments in KZN. In order to obtain a representative sample, a systematic sampling method was applied. Using this technique, five (5) out of eleven (11) suitable district municipalities were selected, where every second district was selected from a list. The sample size of the whole study was two hundred and sixty managers. One hundred and fifty-two (152 questionnaires were completed and returned. The five (5) district municipalities selected were uMgungundlovu, uMzinyathi, Zululand, uThungulu, and Sisonke. In these districts, four government departments were targeted, namely the Departments of Arts and Culture, Home Affairs, Education, and Health. These departments were sampled using purposive and systematic sampling techniques. Three selection strategies were used: i) Identifying highly dispersed and service-intensive departments; ii) Categorizing the personnel in the selected departments into top, medium and lower level management; and iii) Dividing the service areas into rural or urban-based centers.
Information Communication and Technologies (ICTs) have transformed society in a variety of ways, be it socially, politically or economically. Various sectors of society have adopted ICTs to deal with challenges facing them as well as to adapt to the changing environment. World over, governments have also adopted ICTs to enhance service delivery and improve interaction with citizens. Adoption of ICTs by government known as e-government has broadened possibilities for both government and citizens to interact beyond 'business hours' and in some cases without physical movement in the process eliminating both distance and time constrains. It is argued that e-government would be particularly useful at the local sphere of government where citizens' expect government institutions to respond with speed to their needs. The Zimbabwean government at various levels has adopted the use of ICTs and has a website that shows considerable information about Ministries, the same applies to Harare City Council. In spite of all the rosy promises, e-government particularly in developing countries has proved to be problematic in many areas. These challenges range from technical aspects to human related issues. Using Harare City Council as a case study; the paper seeks to examine issues of Perceived Ease of Use (PEU) and Perceived Usefulness (PU) among residents in the adoption of e-government. Focus is on how both the residents of the City Council in the various suburbs are adopting the information technology in their interactions. The study will employ the Technology Acceptance Model (TAM) to analyse some of these challenges particularly when it comes to acceptance of technology by municipal employees