Satisfaction Level and its Predictors among Out Patients at Public Sector Hospital in Karachi (original) (raw)

2014, Journal of the Dow University of Health Sciences

Background: Patient satisfaction is an important parameter of evaluating health care services from a patient’sperspective. In terms of “people centered healthcare”, it has gained importance over last few decades; but theconcept is generally neglected in quality assessment of healthcare setups by developing countries like Pakistan.We aimed to assess the level of satisfaction among outpatients receiving healthcare services at the surgicaloutpatient department, Civil Hospital Karachi, Pakistan; and identify the aspects of healthcare service delivery’squality associated with patient’s dissatisfaction. Methods: A cross sectional study was conducted at the surgical outpatient department , Civil Hospital Karachi(CHK). Information relating to patient’s evaluation of health care service delivery, and level of satisfactionwere collected through post consultation survey of 454 patients attending the OPD from 28th February, 2014to 30th April, 2014. Results: We found that almost three quarters (...

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