Investigating the barriers to implementing ISO 9001:2000 within the private mobile companies in Jordan (original) (raw)

2009

Abstract

In Jordan, the mobile phone sector became vital to the Jordanian economy as its contribution to the total Gross Domestic Product reached 18% at the end of 2007. The Mobile penetration in Jordan stands at roughly 93% of Jordan's total population at the end of 2008. Moreover, in Jordan there are 283 organisations registered with the ISO 9001:2000, and which is increasing year after year. Although some Private mobile companies have made great efforts to implement the system and to get the ISO 9001:2000 certification, others have not yet done so. Therefore the aim of this research is to investigate and identify barriers that affect the implementing of ISO 9001:2000 in the private mobile companies in Jordan. In order to achieve the research aim, an empirically-based systems analysis of four case study organisations of all the private mobile companies in Jordan was carried out. Substantial field work was undertaken using a qualitative approach. Semi structured interviews, documentatio...

Basem Barqawi hasn't uploaded this paper.

Let Basem know you want this paper to be uploaded.

Ask for this paper to be uploaded.