User Adoption and Use of E-Government Online Service (original) (raw)
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The Journal of Social Sciences Research, 2018
Recognizing the importance of ICT, e-Government initiatives are rising through public organizations and public administration all over the world. Malaysia as a developing country had started implementing e-Government to improve the public services for the people. Unfortunately, public acceptance and usage towards e-Government are still very limited in most developing countries. The main purpose of this study is to investigate citizen adoption of e-government services in the northern region of Malaysia. Importantly, this study aims to develop a conceptual framework that is based on previous literature on the Unified Theory of Acceptance and Use of Technology (UTAUT) model, by examining the relationships between four factors (Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions) and Citizen adoption of e-Government services. A self-administered questionnaire was used to obtain data from 22 Malaysian citizens in the state of Kedah, Malaysia, randomly...
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THE CRITICAL FACTORS AFFECTING E-GOVERNMENT ADOPTION
lectronic government (e-government) has established as an effective mechanism for increasing government productivity and efficiency and a key enabler of citizencentric services. However, e-government implementation is surrounded by technological, governing and social issues, which have to be considered and treated carefully in order to facilitate this change. This research attempts to explore and investigate the key challenges that influence e-government implementation and the factors influencing citizen adoption in Vietnam. It develops a conceptual framework on the basis of existing experiences drawn from administrative reforms. Survey data from public employee will be used to test the proposed hypothesis and the model. Therefore, this research has identified factors that determine if the citizen will adopt E-government services and thereby aiding governments in accessing what is required to increase adoption. We will also highlight several research, practitioner and policy implications. periods); one invested by the State budget (a part of the national IT program, period 1996IT program, period -1998; and the other under the Prime Minister's Decision in 1997. However, the achievements were still very limited. Going along with the new trend of e-Government in the world, in 2001 the Vietnam government decided to start the new project (Project 112) which was considered as the milestone for e-Government in Vietnam. Unfortunately, in April 2007 Project 112 was halted. Start the year 2007, a grand scheme named "ICT development in Vietnam "by the Ministry of Information and Communication implementation (2008)(2009)(2010)(2011)(2012)(2013) and the results are not as expected. Indeed, this phenomenon has not only occurred in Vietnam. The chief information expert of the World Bank indicated that "among the e-Government projects in developing countries, according to estimation, 35 totally failed, and 50 partially failed. Only 15 can be considered completely successful" . Obviously the benefits of e-Government (i.e. transference, efficiency, participant as defined by OECD,2003) could not be delivered to its stakeholders if the failure occurred. Further, failures come at a higher price for the world's poorer countries since their resources are limited and the wasteful capital should be invested in the other profitable projects. The research has explored the area of e-government adoption. it identified the factor influence on egovernment. In addition, it will seek to understand how literature identified the factor in e-government in order to compare the propose and practical application in the real world setting. The research will also determine the obstacles and benefits in adopting this concept .In the view of the above points, this contribute to both, theoretical as well as practical literature, there by study will justifying its worth by bridging the gap in the extant literature about the e-government adoption. And this is actually a specific study to save costs for e-government projects success in the future. As a result the paper sought to answer three key research questions. (i) What are the critical factors of egovernment delivery in terms of implementation? (ii) What is the level of validity of the proposed factors in Vietnam in terms of e-government implementation? (iii) What implications may emerge in implementing egovernment in the context of Vietnam? An investigation into the three research questions in the current study would help to identify the most influential factor of e-government adoption. This paper is organized as follows. In the next section, we briefly introduce the context of ICT in Vietnam and the e-government development in Vietnam. Then, theoretical background and the research model are presented, which is followed by a detailed report on the results of the study. Thereafter, results are discussed with a number of implications and conclusions. Finally, limitations of this study and implications for future studies are discussed as well.
Factors influencing intention to use e-government services among citizens in Malaysia
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This study is an exploratory study on the e-government in Malaysia. With the liberalization and globalization, Internet has been used as a medium of transaction in almost all aspects of human living. This study investigates the factors that influencing the intention to use e-government service among Malaysians. This study integrates constructs from the models of Technology Acceptance Model (TAM), Diffusion of Innovation (DOI) which been moderated by culture factor and Trust model with five dimensions.
Factors Affecting E-Government Services Adoption : Field Study
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Electronic government provides a diversity of services to citizens using website, which include carrying out a range of transactions that will increases the accessibility of information and government services by citizens. The aim of this study is to determine the critical factors that affect citizen adoption of egovernment services. Constructs from the Trust models and Diffusion of Innovation (DOI), were integrated into an insightful model of electronic government adoption. The study was organized by surveying a group of citizens at Dhofar governorate Sultanate of Oman. The results point out that Trust in Internet and Relative Advantage are significant indicators of citizens’ intention to use government services.