Interpretive case study to understand online communication in an e-tendering project implementation (original) (raw)

EMPLOYING ONLINE AND OFFLINE QUALITATIVE INTERPRETIVE CASE STUDIES IN UNDERSTANDING E-PROCUREMENT EFFECTIVENESS

International Journal of Quantitative and Qualitative Research Methods, 2021

This paper aims to shine a light on how an interpretive case study qualitative is being used in understanding the effectiveness of government e-procurement implementation and use contexts. Our study is based on a case of social media discussion and posting on government e-procurement implementation and use in Indonesian regency. We collected data from e-procurement users' social media exchange, postings, and conversations posted by local businessmen and companies and from offline in-depth interviews with implementers. The findings show that social media observation can be used as research setting to enhance understanding of a topic being studied and as a medium for triangulation in an interpretive study. Our study also proves that using social media in interpretive study can reduce challenge in participants' recruitment, access to study sites, and bias in interviews. More importantly, data from social media can enrich and verify offline interview data. While this study contributes to online interpretive research, the data was collected from online participants whose identities are difficult to verify. The data neither was validated with face to face interview. The use of social media for an interpretive study also raises an ethical dilemma because we observe and draw content from posted material in an online setting without users' consent. This needs to consider new ethical issue by exploring ethic discourse in social media study.

The Use of Social Media to Gather Qualitative Data: A Case of Government E-Procurement Implementation and Use

2013

The emergence of social media is enabling researchers to consider new data collection and triangulation strategies. Quantitative researchers have taken advantage of the emergence of the Internet as a medium to gather data. Meanwhile, interpretive researchers are only now being able to harness the potential that social media provide in generating more insight into collected data. Using a case of government e-procurement implementation and use in an Indonesian regency, we illustrate how social media exchange, postings, and conversations can be used as a source of rich qualitative data to enhance understanding of a topic being studied. Our findings show that monitoring social media exchange, postings, and conversation can strengthen our understanding and interpretation of offline data (such as interviews). This study contributes to literature on the use of online media for interpretive data collection.

Are Online Social Networks, Leading to a ‘Better World in the Omani Public Sector? A Qualitative Study

Information and Communication Technologies for Development

Information and Communications Technologies (ICT) penetration is growing at exponential rates and affecting societies, countries and organizations, which has led to a need for understanding whether they contribute to development. To ascertain whether ICT are contributing to development, the example of a current ICT, Twitter is used, along with the aim of this research: To understand and explain how public sector organizations are adopting and using online social networks; namely twitter, for the delivery of e-government services that will provide a better world to live in the Omani public sector. By considering this aim, we attempt to explain whether Twitter, contributes towards the creation of a 'better world' to live in, or leads to diverse outcomes in a developing country, Oman. To achieve the aim, we used two public sector organizations workforces' experiences and applied the Choice Framework (CF) developed by Kleine [1]. For the research approach, we employed a qualitative approach and the data collection techniques, reference to archival documents, interviews, photographic evidence and observations. The analysis was completed using the lens of interpretivism, socio-materiality along with grounded theory concepts. The study reveals that ICT4D is providing a better world for most of the citizens, but for the providers of the improved e-government services, it implies aligning local practices to the technology, which affects their home/work life balance. The contributions of this research lie in emphasising largely how the use of Twitter in Oman will lead to development. The Choice Framework selected for our understanding was adapted and led to diverse results to those mentioned in previous ICT4D studies; therefore, our research makes a contribution of understanding ICT4D in an e-government context, which was amiss in the previous frameworks. For businesses, our findings inform practitioners on the ICT Technologies areas that need attention while implementing them within an environment similar to Oman's public sector. For policymakers, this research informs of the areas that require policymakers' attention when placing their efforts where they are best served.

Local Government’s Weakness in Using Social Media as a Medium of Public Communication

2021

Traffic jams which often happen in cities result in lack of spaces for pedestrians. Thus, building pedestrian areas becomes one of priorities in developmental program of city. In order to ensure the success of program, social media is used to communicate development and maintenance program of pedestrian areas to people. However, local government of Bekasi seemed failing to relay those messages to people. Thus the present research aims to analyze how Bekasi government used social media to relay development and maintenance news related to pedestrian areas in Bekasi. The present research used a descriptive qualitative method through observation, in-depth interviews, and documentation. Data reduction and triangulation were conducted using Nvivo 12 software. The latter was used to perform data coding and form main categories using theories and concepts. The results show social media accounts such as Facebook and Instagram have been used to communicate their programs such as initial development of pedestrian areas, development process, and maintenance to people. However, their usage was not maximized as Bekasi' government was considered less responsive when answering questions regarding pedestrian areas. This led to a speculation that social media is only used as a 'smoke and screen' for government's events. The present research recommends Bekasi' government to commit in renewing their messages continually and answering questions quickly as people will think their government as more communicative and caring people when the responses are given quickly.

Focus Group Based Evaluation of Social Media Usage in Indonesia's Digital Government 0 1

Asian Journal for Public Opinion Research, 2020

This article attempts to explain social media use within the relationship between the public and government of Indonesia in the era of digital government, as well as to consider public opinion on this matter. This research is based on the application of social media logic and the theory of dialogic communication and action. A qualitative descriptive approach was used to observe the general behavior of social media use by 34 ministries in Indonesia, including interviews with the resource persons within the ministries and focus group discussions with members of the public and observers. The research shows that the relationship between the public and government is accommodative and in line with social media logic. The public sector implemented social media as its platform, which has been further adopted by all ministries. The public sector cannot avoid social media, as it has become part of basic connectivity, even though the use of social media by the government still tends to be in t...

Communication and E-Government: The Case Study of E-Government Implementation in Tourism Communications in the Tourism Department, Daerah Istimewa Yogyakarta (DIY) Province

JKAP (Jurnal Kebijakan dan Administrasi Publik), 2019

The development of Digital Government Services (DGS) is a form of bureaucratic transfor-mation. This research focuses on virtual digital technology used in the government, especially in the tourism office department of Yogyakarta special administrative region which is also known as Daerah Istimewa Yogyakarta (DIY) Province. Based on Ministry of Communication and Information (MoCI) 2012 report, e-Government adoption in DIY was ranked 4th in the country. The province has the vision of becoming a cyber province as one of the ways to fulfil the needs of its residents. The objectives of this study encompass: 1) description of the imple-mentation of e-government in DIY Tourism department; 2) mapping and utilizing the tourism communication strategies to identify e-government implementation in the Tourism department; and 3) assess the role that e-government technology adoption can help to strengthen service encouraging the enhancement of service and creative industries towards contributing ...

Interpretive Flexibility in Using Mobile Applications to Handle Public Complaints by Government Officials

2018 2nd International Conference on Informatics and Computational Sciences (ICICoS), 2018

The interpretation of government officers on Citizen Relation Management (CRM) application that used in daily organizational communication is constructed through the understanding and experience of using technology in the practice of work completion. The member of an organization has flexibility in interpreting the use of technology that such interpretation is usually the result of a social construction. The concept of Social Construction of Technology from Pinch and Bijker and its development that belongs to Humphreys are employed to analyze the use of technology at government organizational communications by emphasizing its essential elements, interpretative flexibility. Through in-depth interview to seven informants showed that the same technology used by users within the organization has the flexibility to be interpreted differently. The interpretation, attitude and the use of communication technology in an organization are constructed within the social context. The findings of this study are power and structural factors play a role to show the process of shaping the meaning of technology use within government organizational communications.

Implementation Of Public Services In The Digital Era As A Public Information Media Regional Government Of Jayapura Regency, Papua Province

Jurnal Manajemen Pelayanan Publik

Technology is present in human life with the intention of facilitating all kinds of activities that can be accessed by the community. As a result, technology is considered to have a fairly high efficiency value. Along with the development of the technological era, the government has managed to take advantage of this to carry out activities related to public services that have a clear legal basis for implementation, but there are still people in Jayapura Regency who do not know about the website, due to different constraints in each sub-district. The purpose of this study is to find out whether the Jayapura Regency Regional Government Website has been operating properly, as well as to identify the challenges faced and possible solutions. Alvaro Roscha's theory is used in this qualitative descriptive research method on the Jayapura Regency Government website. The method used to collect data includes observation and interviews. Research Results The Jayapura Regency Regional Governm...

Promises and Pitfalls of Using Social Media in Public E-procurement: an Appraisal

Australasian Journal of Information Systems, 2014

Social Media (SM), in recent years, is emerging as a common platform for low cost information exchange, and has attracted a critical mass of users both at corporate and retail levels. Theoretically, SM can thus be used as a tool to strengthen e-procurement in the public sector. Towards this end, we have prepared a conceptual model drawing on literature reviews and some examples while identifying a set of expected benefits and challenges within four stages of e-procurement. Using the framework, a case study has been conducted involving Australian public procurement initiatives and 15 federal government senior officials engaged in e-procurement. They have been interviewed to shed light on the possibilities and challenges of using SM in the public e-procurement context. The findings of the study suggest a limited scope for SM usage in the Australian public sector e-procurement process. The implications of the findings are discussed and some recommendations offered.

Focus Group Based Evaluation of Social Media Usage in Indonesia's Digital Government

2020

This article attempts to explain social media use within the relationship between the public and government of Indonesia in the era of digital government, as well as to consider public opinion on this matter. This research is based on the application of social media logic and the theory of dialogic communication and action. A qualitative descriptive approach was used to observe the general behavior of social media use by 34 ministries in Indonesia, including interviews with the resource persons within the ministries and focus group discussions with members of the public and observers. The research shows that the relationship between the public and government is accommodative and in line with social media logic. The public sector implemented social media as its platform, which has been further adopted by all ministries. The public sector cannot avoid social media, as it has become part of basic connectivity, even though the use of social media by the government still tends to be in t...