Effects of Leadership Styles on Hotel Financial Performance (original) (raw)
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Assessing the Effects of Leadership Styles on Employees' Outcomes in International Luxury hotels
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The purpose of this study was to assess the influence of cost leadership strategy and firm structure coalignment on firm performance of star rated hotels in Kenya. The research philosophy adopted was positivism and the research design was descriptive and correlative. The population consisted of senior managers from star rated hotels listed by the Tourism Regulatory Authority of Kenya as at 2018. Sampling techniques used in the study were proportionate stratified sampling and simple random sampling. 267 hotel managers were sampled. 253 managers responded out of which 103 respondents were found to represent cost leadership hotels. Hypothesis was tested using structural equation modeling. The study concluded that cost leadership strategy and firm structure coalignment has significant and positive influence on performance of star rated hotels in Kenya. The study recommends hotel managers to ensure a match between the pursuit of cost leadership strategy and the choice of firm structure.
Transformational Leadership in The Hotel Industry: A New Look at The Service-Profit-Chain Concept
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Employee engagement is essential to the Service-Profit-Chain concept as the factor to produce highquality service that would meet or exceed customer expectations. However, despite its suggested advantages, limited knowledge is known about what causes employee engagement. This study attempts to comprehensively understand the Service-Profit-Chain concept by encompassing transformational leadership as the preceding factor to employee engagement. It aimed to examine the role of transformational leadership in shaping employee engagement and service quality, which lead to financial performance. The sample groups taken were among the star-rated hotels located in Surabaya, Indonesia. Each hotel was represented by three groups, namely: hotel managers, staff, and hotel customers. The Partial Least Square-SEM method was applied to evaluate the proposed model. The results revealed that the effect of transformational leadership on financial performance is mediated by employee engagement. However...