Overall Customer Satisfaction in Ghana's Mobile Telecommunication Networks: Implications for Management and Policy (original) (raw)

ATDF JOURNAL, 2010

Abstract

... Simon Gyasi Nimako Department of Management Education, University of Education, Winneba, Ghana (UEW) (Email: sim.ekomerce@gmail.com; simongn200331 ... This perspective is grounded in the expectancy disconfir-mation theory proposed by Richard Oliver (Oliver, 1980). ...

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