Keeping airports safe: the value of small talk (original) (raw)
Related papers
Chapter 12. Keeping airports safe
Politeness in Professional Contexts, 2020
I'm Matt. Good to meet you. Where are you headed? Jessica: Well, I'm actually on a business trip. Of course, you know I'm heading to Sydney, but then after that I'm going to Brisbane. Matt: Brisbane? Nice! It's a great town. I went to school there. Jessica: Really? You went to school there? Wow! What did you study? Matt: Well, I was a double major in computer science and linguistics. Jessica: Computer science and linguistics, oh my gosh! You must be a total Brainiac! Do you have any idea what you might want to do? Matt: Yes, I want to make computers speak like humans. Jessica: Oh I see, so do you mean things like automatic teller machines that talk to people when they're doing basic transactions, and stuff like that? Matt: Yeah. That's part of it. But also for people who are disabled and can't speak. Jessica: Outstanding! I think it's amazing what technology can do for people who are disabled, or got into an accident, or something like this. That's great! Well, it looks like our flight is ready to go. Matt: Yes, I see. Well, it has been good talking with you. Have a safe trip. Jessica: Thank you. Yes, you too. Bye!
Security Challenges at Airports Today.pdf
2018
As can be seen from the title, our paper intends to be thought-provoking in the topic of airport (more widely aviation) security. We discuss the difference between the two terms of “safety” and “security” (the Hungarian language has only one expression for these two terms). In the article we overview the stakeholders of aviation, the current safety management system and the security-related approaches, research, and solutions.
The cost of airport security: The passenger dilemma
Journal of Air Transport Management, 2013
The cost of providing security in airports, especially in facilitating passenger throughput, has risen despite efforts to upgrade training and technology. The classic measure of passenger throughput assumes passengers are passive cogs in a carefully designed security matrix to optimize output. This perspective does not take into account passenger behavior, especially passenger negotiations during the screening process. To both clarify this social contextual process and estimate its differential costs on security screening, a case study emergent from the BEMOSA research project was arranged in an airport where both an ethnographic and 'time-motion' study were conducted. The results clearly showed the extent of negotiations that take place and the type of passenger most associated with delays in the "ideal" throughput scenario. Calculating direct costs of manpower associated with security screening of passengers and the different throughput times led to the conclusion that even though the "good passengers", those who pass through the security process in the minimum time, are the bulk of passenger throughput, "problematic" passengers who negotiate make up the bulk of the costs. These findings highlight the dilemma faced by security managers but also provide a window of opportunity to seek appropriate solutions.
Airport Security, Terrorism and Mega Events: how far can and should we go
The September 11th terrorist attacks reminded the world of something it appeared to have forgotten: the importance of commercial aviation as a terrorism target. There is no doubt that over the last 50 years commercial air travel has been a favorite target of terrorists, a fact that has made airports a key focus for anti-terrorism policies and measures. With Brazil hosting two of the world' s largest sporting events -the football World Cup and the 2016 Olympic games -the eyes of the world are focused on the country' s security preparations for such events. Perhaps for the first time, the organs responsible for public safety have to consider the subject of national level security seriously, and considerable challenges lie ahead. The recent mass street demonstrations, many of which ended in violence, tensions in the Middle East, economic crises and a lack of public confidence in government add to the risk factors to be considered. A potential increase in security measures at airports does not just represent a cost in terms of public finances, but also has implications in terms of greater restraints and limitations on individual liberties, which in turn may have a political price for the government. Finding a balance between costs, risks and possible benefits is one of the key challenges related to the choice of necessary, practical and suitable security measures for different social, economic and political contexts. The aim of the present article, which is based on a survey undertaken in an international airport, is to evaluate the level of tolerance of passengers in relation to stricter security procedures at Brazilian airports, especially during major events, as well as evaluating the perceived risk of a terrorist attack during the events. The intention is to show that, although the perceived risk of a terrorist attack among the public may be low, the great majority of passengers are in favor of increased airport security during such events. In doing so it is hoped that support may be provided for the difficult task of making decisions based on complex factors such as costs, risks and potential benefits.
Manufacturing Accomplices: ICT Use in Securing the Safety State at Airports
Human Benefit through the Diffusion of Information Systems Design Science Research, 2010
Based on a study of ICT use at an airport security checkpoint, this paper explores a possible explanation to the paradox that travelers find existing airport security measures inadequate while at the same time believing air travel to be sufficiently secure. We pursue this explanation by showing that, for the security checkpoint to function properly in relation to the overall function of the airport, travelers have to be enrolled in a particular program of action. They are then locked into this program through sanctions. Travelers are forced into participating in a system many of them find ethically and morally objectionable. Yet, active participation makes it difficult for them to object to the moral and ethical issues of their actions without damning themselves. Our explanation of the security paradox is, therefore, that while travelers remain critical of airport security, they avoid damning themselves by criticizing the system in terms of its own logic. They have been made accomplices.
Journal of Transportation Security, 2021
Selective security screenings are discussed as a potential strategy to reduce costs and waiting times at airports, while keeping security high. However, the limited literature suggests that traditional security screenings, where all passengers are screened, are perceived as more deterrent for criminal activity and more secure from passengers’ perspectives. The goal of this study was to investigate whether targeted communication on an airport’s website can counteract the detrimental effect of randomised airport security checks on deterrence. The study results confirm prior findings that people with illegal intentions prefer randomised security checks compared to traditional security checks. However, there are hints that tactical communication could be a tool to improve security at airports. All in all, the insights gathered in this study should be taken as a sign of caution, when considering switching to selective security screenings. Future directions for investigating the effect of...
Airport Security: Procedures in Secured Areas for TSA and Private Security
2018
A security incident that changed security procedures is defined by the involvement of the following essential components: hijacking, skyjacking for ransom, attempted bombings/bombing incidents on planes, and/or attacks on airport structures themselves. In respect to hijacking, a hijacking is the seizure of a plane's control by force or threat of force. Skyjacking is the kidnapping of passengers of an airplane by threats of force for ransom whether monetary or political. Besides the historical analysis of these crimes and forms of terrorist activities targeted at commercial aviation, this entry describes how specific security incidents influenced airport security procedures.
The transparent traveler: the performance and culture of airport security
Text and Performance Quarterly, 2016
View related articles View Crossmark data a world where ethical and relational interaction is the norm. In addition to a performance studies audience, McRae's engagement with interdisciplinary theories and contexts suggests it will also appeal to communication scholars, qualitative researchers working in a number of fields, musicologists, education theorists, geographers, and interdisciplinary scholars with varying interests. I hope all of themall of youmight join me in listening intently to his pages.
Trusting technology: Security decision making at airports
2012
Using data from a field survey of airport employees across European airports, we identify how trust in security technology affects the implementation of security rules and regulations. An analysis of respondents from eight airports in Europe demonstrated that compliance with security rules and protocols was related to two main categories of trust in technology: one oriented to the technology itself and the other to technology as a means of catching offenders. A further multivariate analysis showed that security decisions by each 'trusting' group tended to reflect its degree of commitment to the organizations' administrative guidelines and the organizations' security attitude. (A.(Avi) Kirschenbaum). 1 The basic underlying assumption made by policy makers and managers alike for maintaining high levels of security rests on an administrative framework governed by both internal organizational rules and protocols as well as externally imposed directives generated by legal authorities.