Employee Commitment and Organizational Citizenship Behaviors in the Hotel Industry: Do Foci Matter? (original) (raw)

2012, Journal of Human Resources in Hospitality & Tourism

Having employees who are willing to extend their performance beyond job description is a keen desire of any organization that wants success. Because of the numerous advantages associated with employees embarking on citizenship behavior, organizations are in search of ways to have employees who are self-enthused to demonstrate such behavior. By organizational citizenship behavior, we refer to discretionary behaviors performed by employees but are not certainly recognized in organizations official reward mechanism, yet desired by the organization and rewarding to her as well. This paper seeks to determine a causal relationship between employees' commitment and organizational citizenship behavior. Using questionnaire as instrument for data collection, the study gathered relevant data and analyzed same with the Statistical Package for Social Sciences (SPSS) version 17.0. The analysis revealed that significant associations exist between employees' commitment and organizational citizenship behavior. The study concluded that having workers who are willing and eager to exhibit organizational citizenship behavior is sine qua non in the bid to raising healthy and successful organizations, and recommends that Managers should subtly and secretly recognize good citizens during performance appraisal.

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