Consulting experience regarding business process management software in Croatia — A case study (original) (raw)

2018 41st International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO), 2018

Abstract

To the best of our knowledge there is no generally accepted framework for a successful business process management software (BPMS) adoption. The reasons for this are, for sure, complexity and an extensive nature of BPMS. In this paper we describe our work on evaluation of the functionalities of BPMS aiming to define basic guidelines for BPMS selection. The research was based on case studies and gathering insights on consulting and customer experience by using semi-structured questionnaires. The goal of research activities within this broader project part was to systematize, analyze and evaluate the functionalities of business process management software and systems, in order to define guidelines for their selection, and further on to develop a guide that would be used by companies in selecting business process management software. In this paper we present one of the case studies dealing with BPMS from our research as well as key experience factors recognized in Croatia that influence later BPMS selection process.

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