Predictors for the adoption of e-democracy: an empirical evaluation based on a citizen-centric approach (original) (raw)
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The research aimed to analyse the factors influencing citizens' acceptance of electronic government in Kurdistan region of Iraq. The researcher developed six research hypotheses. A quantitative method used in order to analyse this study in Kurdistan region of Iraq. The present study was confined to 256 units from Kurdish citizens were selected. A focus method sampling used to analyse this research by focusing on students' perceptions. The researcher used single regression analysis to investigate the technology acceptance model and its relationship with e-government in Kurdistan region of Iraq. It was found that increases in perceptions of ease of use an electronic government should lead to increased perceptions of usefulness in an electronic government. It was found that increases in the perceived ease of use of an electronic government will lead to increases behavioural intention to use electronic government, and finally, it was found that the positive attitude toward an electronic government will lead to increases behavioural intention to use electronic government.This thesis is expected to be interesting to the information systems consultants, experts and specialists who provide and study the factors influencing consumers' acceptance of electronic government services. Also, it could be interesting to academics and researchers who research on the factors that influence citizens' in implementing electronic government.
While e-Government has the potential to improve public administration effectiveness as well as efficiency by increasing convenience, performance and accessibility of different government services to citizens, the success of these initiatives is dependent not only on government support, but also on citizens' willingness to accept and adopt those e-government services. Although there is a great body of literature that discuss e-Government in developed countries, e-government in developing countries, in general, and Arab countries, in particular, has not received equal attention. The objective of this study is to determine the factors that influence the adoption of e-government services in a developing country, namely Jordan. An extended version of Technology Acceptance Model (TAM) is utilized as the theoretical base of this study. Overall, the study proposes that citizens' perceptions about e-Government services influence their attitude towards adopting e-government initiatives. A survey collected data from 853 online users of Jordan's e-government services. Using partial least squares (PLS) of structural equation modeling (SEM) analysis technique, the results show that all the four factors, namely: Perceived Credibility, Perceived Usefulness, Perceived Ease of Use and Computer Self Efficacy have significant effect on the adoption of e-government services in Jordan. Moreover, the study findings show that Perceived Ease of Use is the most important factor in predicting Jordanian citizens' adoption of e-government services. The research limitations, implications for research and practice are discussed.
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This research project engages with the growing debate on the factors that affect e-government adoption in developing countries. The objective is to clearly identify and understand the main factors that influence Jordanian citizens' intention to use e-government. This research asks the question: "What role do social factors play in influencing citizens in the Hashemite Kingdom of Jordan to adopt e-government?" The Hashemite Kingdom of Jordan is a Middle Eastern country that is implementing e-government as a new technology in order to create a knowledge-based society. The change in interactions between Jordanian citizens and the government from traditional methods to interaction via the Web needs exploration in order to understand the social factors that could inhibit the deployment of e-government in the social community. Despite the growing importance of e-government in Jordan, little attention has been given to investigating the factors that may influence the adoption...
Citizens of developing countries have been observed to have a low level of trust in their egovernment services, because of the limited user involvement in the entire development lifecycle of the e-government portal. Hence, we are looking for means to improve this emerging concern with a special focus on the Jordanian Government Portal (JGP). This paper aims to contribute to the advancement of e-government services provided in developing countries. We proposed a conceptual model on e-government adoption and acceptance by integrating and augmenting key notions from the Technology Acceptance Model (TAM3), Information System Success Model (ISSM) and other relevant literature in the field of Management Information Systems (MIS). Based on the model, we have designed empirical studies to investigate how citizens perceive the quality of the JGP, which was used as a case study. A questionnaire survey has been conducted to identify important factors influencing the adoption and acceptance of the e-services supported by the JGP. 352 participants with diverse demographic background were involved in the survey. We analyzed the data to study the relationships between the predictor variables (and their associated attributes) -information quality, system quality, e-government readiness and demographicsand the criterion variables -adoption, acceptance, user satisfaction, and intention to use. Overall, the results of our study indicate that the level of education, age and ICT skills are the three most significant social demographic variables in influencing the adoption of the e-government portal in Jordan.
Factors Affecting the Adoption of E-Government in Saudi Arabia
International Journal of Business Marketing and Management (IJBMM), 2020
This study aims to investigate the underlying factors that influence the citizens' intention to use e-government services in Saudi Arabia. A conceptual model was developed in this study to explain the relationships between these factors and the behavioral intention to use e-government services. The conceptual model integrates constructs from TAM, UTAUT model, and trustworthiness construct from Carter and Belanger's (2005) acceptance model and introduces the factor of perceived corruption. A quantitative approach was applied to test the proposed model empirically. The model of this study was tested using multiple regression analysis and mediation analysis. An online survey questionnaire was conducted on a broad diversity of Saudi Arabia's citizens. A total of 349 responses collected through the convenience sampling technique. The responses were evaluated using multiple regression analysis, using SPSS, and mediation analysis using PROCESS macro 2.16 in SPSS. The results show that the factors that are related to the e-government performance, such as perceived ease of use, perceived usefulness, and the trust in the Internet, have a direct effect on the citizens' behavioral intention to use e-government. On the other hand, the factors that are not related directly to the performance of the e-government, such as trust in the government and social influence, have an indirect effect on their behavioral intention to use e-government.