Use of Process Mining in Bank Real Estate Transactions and Visualization with Fuzzy Models (original) (raw)

Intelligent and Fuzzy Techniques in Big Data Analytics and Decision Making, 2019

Abstract

In recent years, process mining has been used throughout the world to contribute to the management and development of business processes. Various works have been taken on the steps of process mining and how to analyze business processes. Process mining is of great importance in terms of reducing costs in different sectors, making process improvements and especially shortening times of processes. In this study, the real estate processes offered by the bank are discussed. In real estate transactions, there are processes that differ with many variables. These transactions, these process is long and complicated because of have more checkpoints and operations. Furthermore, end-to-end analysis becomes more difficult because it contains more than one subprocess and integration. Because the processes are not standardized, efficiency studies cannot be disciplined. Records of bank real estate processes obtained over time cannot be used efficiently in process development studies. In the resear...

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