Persepsi User Terhadap Kualitas Pelayanan Lulusan Stipar Triatma Jaya Badung DI Industri Perhotelan (original) (raw)

Jurnal Perhotelan Dan Pariwisata Juni 2014, 2014

Abstract

The title of this research is “user perception toward STIPAR Traiatma Jaya’s graduate service”. This research aimed to know the quality of STIPAR Triatma Jaya graduate service that worked in hospitality. Hopefull the result of this study can give contribution to improve the quality of teaching and learning process in STIPAR Triatma Jaya. The data was obtained by using qustionnaires. Fifteen hotels were given questionaries by the researher. Those hotel are located in Kuta, Legian, Nusa Dua, Seminyak, namely Legian beach Hotel, Pullman, Best western, Santika premiere, Aston Kuta, harris Sun Set Road, Oberoi, Putri Saron, Padma Resort,The Villas, W Hotel, Anantara, The Mulia, Conrad, The westin Nusa dua. This researches used five dimensions of service quality, such as: tangible, reliablility, assurance, and empathy.The questionnaries consist of fifteen questions and its used liket scale. Pusposive sampling was used as a research methodology. This study used 75 people as sample. Based on the findings and discussion, it can be concluded that places where the STIPAR Triatma Jaya’s students work feel satisfied about their service and royality in the job places. Some factors which need to be maintaned are (1) the service that is given must be quick, acurate and based on procedure;(2) staff must be able to give appropriate suggestion and alternative for guest’s need can be handles accurately, so that the guest can feel enjoy and comfortable in the hotel. Keyword: service quality, graduate, satisfaction.

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