A study on Evaluation of Patient Satisfaction with Dental Health Care Services (original) (raw)
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Patient Satisfaction from Dental Services Provided by Multan Medical & Dental College
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Acta Medica Bulgarica, 2018
Provision of quality health services to population of the rural areas with limited access to dental treatment and educating dental students in high standard of professional conduct when delivering health services to the population, represents the main reason for the foundation of a dental college in an area like Mangalore. The purpose of this study was to assess the satisfaction of patients visiting the dental college clinics. A cross-sectional study was conducted between May 1 and July 31, 2017. A questionnaire, covering 4 items: patient-dentist relationship; efficiency of the general clinic; patients perception of dental care quality; college healthcare opinion, was distributed to 400 patients visiting the dental clinic. Data were treated statistically using overall percentage distributions and Fisher exact test. The mean percentage of agreement for the 4 items was 85.86 ± 24.51% denoting a high level of satisfaction. Fisher exact test showed (p < 0.01) statistically important ...
International Journal of Epidemiologic Research, 2018
Background and aims: Level of satisfaction and opinion of patients are important factors that might be considered in assessing the quality of health care services. This study aimed to assess the level of satisfaction of patients who visited dental clinic of School of Dentistry, Shahrekord University of Medical Sciences, Shahrekord, Iran. Methods: This descriptive, analytical, cross-sectional study was conducted in 2015 on 400 randomlyselected patients visiting Endodontics, Periodontics and Implant, Pediatric Dentistry and Operative Dentistry Departments of Dental Clinic of School of Dentistry, Shahrekord University of Medical Sciences. A questionnaire encompassing demographic information and perspectives on dental care, some clinic-related factors, quality of received services, waiting time, and behavior of dental clinicians and personnel was filled out by the patients. Data were analyzed using SPSS version 22.0. Results: Of all the patients, 77% (n=310) reported improvement in thei...
Level of Patients’ Satisfaction with the Dental Care Provided at Private Dental Hospital, Peshawar
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OBJECTIVEQuality is a major concern of health care authorities all over the world. Patient satisfaction regarding the dental treatment they receive is essential for the improvement of oral health service and practice. The aim of this study is to evaluate the levels of patient satisfaction regarding quality of dental care provided at Sardar Begum Dental Hospital.METHODSA random sampling technique based over one-month period; June 5th _ July 5th 2016 was used. Comprising of interviewer-administered questionnaires with a five point Likert scale (strongly agree, agree, uncertain, disagree, strongly disagree) to assess the level of patients’ satisfaction with the dental services provided at the Sardar Begum Dental Hospital.RESULTSA total of 360 patients participated that has received and/or was still receiving treatment at Sardar Begum Dental Hospital with a response rate of 73 %.The overall estimate of factors related to satisfaction showed a mean percentage of74.8% for the 4 discipline...
The Journal of Community Health Management, 2023
Objective of the Study: This study aimed to assess patients' satisfaction with the dental care provided by undergraduate students, identify factors affecting satisfaction with the treatment, and gather recommendations for improving dental services. Materials and Methods: An observational study was conducted at the University of Basrah College of Dentistry between the first of July 2022 and the first of April 2023. The study involved patients who consented to participate and provided written informed consent. Ethical clearance was granted by the institution's Ethics Committee, and 348 participants were randomly selected from dental clinics to respond to the questionnaire. Result: Forty per cent of the study participants were aged between 20-29, with 146 (41.9%) being male and 202 (58.1%) being female. One hundred and sixty-six (33.3%) of the patients were housewives, 324 (92%) were low to moderate-income earners, and 199 (57%) lived in the city center, while 149 (42.8%) lived in district and subdistrict areas. Two hundred and forty (68.9%) of patients felt that the treatment was either cheap or too cheap. Regarding the waiting room, patients were generally satisfied with all aspects except for the waiting time, with 290 (83.3%) finding it too long. An average of 88.3% of patients were satisfied with the treatment provided by the students, but only 64.4% were satisfied with the length of the treatment period. Only 28 (8%) of patients experienced postoperative complications, with 13 related to dental treatment and 12 expected. Additionally, 24 patients reported their complications to the students, while 12 patients experienced unexpected complications. Finally, 45.4% of patients returned to the college for further treatments. Conclusion : While the patient expressed dissatisfaction with the long waiting and treatment times, most respondents expressed satisfaction with the treatment received, but improvements are necessary in certain areas. Keywords: Patient satisfaction, Dental college, Dental student
Pakistan Journal of Medical and Health Sciences
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Patient Satisfaction with the Provision of Dental Treatment
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Patient Satisfaction Level with Health Care Quality at Dental Hospital of Hasanuddin University
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