Impact of electronic management on government administration through digital leadership as a mediating variable: An applied study on the ministry of labor (original) (raw)

2022, International Journal of Health Sciences (IJHS)

In the modern era governments compete to provide services to citizens based on the digital environment in order to provide services to the largest possible number of citizens, in the fastest time and the highest quality in order to achieve the public interest of the government and society. The study aimed to identify the impact of the electronic management on the government administration through digital leadership as a mediating variable, an applied study on the Ministry of Labor in the Central Region of Jordan. I followed the descriptive approach and the analytical approach, depending on a questionnaire distributed to the offices of the Ministry of Labor in the in the Central Region of Jordan. A sample of (97) individuals was selected, and the sample consisted of (manager or assistant manager, department head, supervisor or inspector, administrative officer) in the offices of the Ministry of Labor. The study relied on statistical methods such as the descriptive statistics represented by (percentages and frequencies, arithmetic averages and standard deviations) and analytical statistics represented by (multiple regression test), and the hypotheses of the study. The study found that the electronic management leads to reducing costs and creating work flexibility, and helps in broad networking between individuals working in the Ministry of Labor and citizens via the electronic network. It also organizes effective communication channels with them. The study recommended improving the role of the electronic a management in building trust between the Ministry of Labor and the 4282 citizens and deepening the principle of privacy in the electronic transactions Keywords-electronic management, government administration, digital leadership, Ministry of Labor providing services (Al-Dukn, 2021). The role of digital leadership came as a link between electronic management and government administration to enhance the impact of the electronic management in the government administration methodologies. 1.2 Development of theory and hypothesis Electronic management in the public institutions came as a realistic response to using the computer and its applications in the field of services, getting rid of traditional methods of work, accessing more flexible and effective modern methods to save time, effort and cost, and manipulating the Internet networks in communication between the service provider and its recipients (Harisanty and Anugrah, 2022). The information technology revolution has contributed to dispensing with the need to connect computers directly with each other, which resulted in the ease of communication between different computers using Internet networks. This paved the way for the emergence of the term electronic management in modern organizations as a sophisticated management style that uses modern technologies in the development of administrative operations and giving it qualitative advantages (Hiremath et al., 2021). Electronic management has contributed to simplifying administrative procedures in government public institutions and reducing paper use to a minimum. It relies on the use of the Internet and business networks to accomplish management functions (planning, organization, leadership, electronic control), and communication functions (Lombardi and Secundo, 2021). The electronic management in the Ministry of Labor is the main factor in increasing its efficiency and quality by simplifying and organizing the series of procedures followed in the ministry, and speeding up decisions-things that are reflected in the quality of service provision (Giones and Brem, 2017). Digital leadership and the improvement in the level of competencies through developing the skills and the capabilities of individuals working in the Ministry of Labor rely heavily on electronic management in implementing its work and programs and achieving its goals (Yang and Shi, 2021). The concept of the electronic management refers to the comprehensive management that employs human and material resources, technologies and modern software in order to achieve its planned goals and provide services to citizens more effectively, effortlessly and at a lower cost (Al-Babli and Al-Manjudi, 2021). First: The impact of electronic management on government administration through digital leadership H01: There is no statistically significant effect at the level of significance (α ≤ 0.05) for electronic management with its dimensions (electronic planning, electronic organization, electronic guidance and leadership) in the government administration represented by its dimensions (information and communication technology, quality of electronic management systems) through digital leadership represented by its dimensions (digital knowledge