Assessing the Performance of Managing and Following-up Online Hotels’ Guests Reviews (original) (raw)
Related papers
THE IMPACT OF HOTEL REVIEWS POSTED BY GUESTS ON CUSTOMERS' PURCHASE PROCESS AND EXPECTATIONS
The Role of the Electronic Word-of-Mouth in the Hotel Industry
Advances in Marketing, Customer Relationship Management, and E-Services, 2020
Web reviews influence on expectations and purchasing intentions of hotel potential customers
International Journal of Hospitality Management, 2013
An Analysis of the Impact of Reviews on the Hotel Industry
Annals of Tropical Medicine and Public Health, 2020
Analyzing Hotel Practices Applied to Encourage and Manage Online Guest Reviews
Journal of Association of Arab Universities for Tourism and Hospitality
Attitudes of hotel managers towards reviews
Investigaciones Turísticas, 2017
The Impact of Online Reviews and Ratings on Customer Hotel Preferences, Case Study: Tripadvisor
ICONIET PROCEEDING, 2019
How Do the Customers Rate the Hotels on Review Sites: Evidence from Hurghada Hotels in Egypt?
International Journal of Tourism and Hospitality Management
The impact of reviews on the Internet on the financial results of a hotel company
Simone Puorto, Andrzej Mateusz Wajda
Economic Problems of Tourism, 2018
Guest Online Review: An Extraordinary Focus on Hotel Users’ Satisfaction, Engagement, and Loyalty
Journal of Quality Assurance in Hospitality & Tourism, 2021
Impact of Online Consumer Reviews on Hotel Booking Intentions: The Case of Pakistan
European Scientific Journal ESJ
Sustainability, 2020
Electronic Word of Mouth Activities in the Hotel Industry
Third International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture, 2019
The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales
Cornell Hospitality Quarterly, 2014
ELECTRONIC WORD OF MOUTH AMONG HOTEL GUESTS: DEMOGRAPHIC AND TRIPOGRAPHIC FACTORS
The Journal of Knowledge Economy & Knowledge Management, 2014
Understanding the Impact of Online Reviews on Hotel Performance
Journal of Travel Research, 2016
The Roles of Travel Reviews Towards Hotel Guest Loyalty
JTHEM, 2019
The influence of e-word-of-mouth on hotel occupancy rate
International Journal of Contemporary Hospitality Management, 2016
The Antecedents of Electronic Word of Mouth Responses in Hotel Experience Evaluation
JOURNAL OF TOURISM, CULINARY AND ENTREPRENEURSHIP (JTCE), 2021
Influence of Guest Experience on Word Of Mouth and Revisit Intentions in the Egyptian Hotel Industry
International journal of Tourism and Hospitality Management (Print), 2022
A Comparative Study on Hotel Consumers' Online Feedback Behaviors
2015
Tried and tested: The impact of online hotel reviews on consumer consideration
Tourism Management, 2009