The effect of the total quality management on organizational innovation in higher education mediated by organizational learning (original) (raw)
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Studia Universitatis „Vasile Goldis” Arad – Economics Series
The results of the research show that the implementation of total quality management can improve processes and public participation in doing the best work in the organization, which in turn can increase market share, increase profits, increase product sales, reduce Waste and rework have a positive effect. The purpose of this study was to investigate the effect of total quality management on organizational performance with respect to the mediating role of organizational innovation capability in Iran Khodro Company. The present study was applied based on the purpose and survey-correlational in terms of data collection. Accordingly, after studying the theoretical foundations and research background in the field of total quality management, organizational performance and organizational innovation capability, effective dimensions were identified and introduced in the form of a conceptual model. The statistical sample of this research consisted of 222 middle managers of Iran Khodro Compan...
International Journal of Advanced Research, 2021
Nowadays, innovation performance has become the source of organizations to gain competitive advantage and sustain their position in the market. The higher education institutions are facing challenges in implementing quality management to improve innovation performance and gain a competitive advantage. The primary aim of this paper is to develop a conceptual model for higher educationto improve innovation performance by improving their quality management practices as well as improving their organizational learning capabilities. The model developed in this study is supported by the previous literature. This paper emphasizes thattotal quality management (TQM) practices (top management support, customer (student) focus, continuous improvement, employee involvement) as one set of practice and organizational learning capabilities affect the innovation performance. The support of literature was added by consulting the databases such as JSTOR, ScienceDirect, Emerald,Tylor and Francis. The k...
International Journal of Business Environment, 2017
Total quality management involves integrated and dynamic processes. Previous researchers have endeavoured to examine the relationship between TQM and organisational performance by untangling the major components of the TQM, such as learning capabilities and process and product innovations. However, past studies have neglected to examine the mediating impact of both organisational learning capabilities and innovations on the relationship between TQM and organisational performance. In the present research we explored the mediating impact of organisational learning and innovations on the TQM-performance relationship. Our results revealed that TQM has a positive and significant association with both organisational learning and innovations. Moreover, organisational learning and innovations were positively and significantly associated with organisational performance. Findings also revealed that TQM-performance is greater when mediated by learning and innovation compared to direct influence of TQM on organisational performance.
Peran Inovasi dalam Total Quality Management dan Kinerja Organisasi
Pamator Journal
The purpose of this study was to determine the effect of Total Quality Management (TQM) on organizational performance mediated by innovation. This study used primary data in the form of a questionnaire to test the existing hypotheses and analyzed using the Structural Equation Model (SEM). The sample in the study amounted to 203 SMEs in Bengkulu City. Data were analyzed using descriptive statistical analysis using WarpPLS software version 6.0. The results showed that Total Quality Management has a significant positive effect on organizational performance meanwhile innovation does not mediate the effect of Total Quality Management on organizational performance.
European Journal of Education Studies, 2022
Total Quality Management is to move the organization to a high-quality level in cooperation with the personnel and managers working in the institution, to develop products or services with the perception of continuous improvement, to reach highly competitive power and to ensure that the institution reaches its goals. The aim of this study is to reveal university students' views on the benefits and applicability of total quality management practices in educational institutions. In the study, it was aimed to present an in-depth view with the case study design, which is one of the qualitative research methods. The working group of the research consists of 15 students studying at Akdeniz University, Faculty of Sport Sciences in the 2019-2020 academic year. A purposeful sampling method was used to reach the volunteers who were thought to be helpful in exploring and explaining the facts and events by conveying their thoughts in detail. A semi-structured interview form was prepared in order to deeply examine and understand university students' views on the benefits of total quality management practices and their applicability in educational institutions and to reveal their experiences and feelings. Individual interviews were completed within three weeks and each took an average of 15-20 minutes. Data obtained from individual interviews were deciphered and transferred to NVIVO 12.0 Qualitative Data Analysis package program, and data analysis was completed. Some important results of the research; Participating students stated that total quality management practices in educational organizations are mostly unsuccessful. The most mentioned reason for this is the replacement of the planned applications before the results are obtained. According to the participants, the PDCA Cycle and the Kaizen i This study was presented as a paper at the II.
This paper aims to identify the main obstacles to the implementation of Total Quality Management. The study is to test the structural order which would enhance Total Quality Management and at the same time seek to discover the systems sensitivity to the human resources with its ultimate effect on performance. To do so, the findings of a stratified sample size comprising of top management team, academic heads of departments, lecturers, support staff and students was obtained for the study. Structured questionnaires were administered and an interview schedule was arranged for a number of members chosen at random and all class representatives. Secondary data was obtained from the University reports on the Total Quality Management implementation and progress. Descriptive statistics have been used to analyse data. The data has been presented in terms of tables and graphs. The study revealed that the implementation of Total Quality Management in KCA University is facing challenges because members do not yet know how best to implement it. At the same time some members are not aware of Total Quality Management principles and do not understand how it works. The study only relied on an accessible sample within the University and was based on their word not considering the fact that sometimes people would respond depending on what they think you want to hear and not sincerely. The result of this study does not only identify the obstacles of TQM but also provides a reference to the managers of this learning institutions as well as the wider business world. The research provides a direction for both TQM scholars and managers and it can serve as a roadmap and a challenge to quality driven organizations.
International Journal of Production Economics, 2010
The results from studies of the relationship between total quality management (TQM) practices and firm performance and from those on the effects of TQM practices on various types of performance measures are mixed. There is no extensive empirical evidence about the effect of TQM practices on employee performance and innovation performance, and few empirical studies have investigated the mediating effect (indirect relationship) of one type of performance measure on the relationship between TQM practices and another type of performance measure. The objective of this study was to investigate the relationships between TQM practices and multiple performance measures and to examine the mediating effects of employee performance and innovation performance on the relationship between TQM practices and firm performance. The study used a cross-sectional survey methodology-we sent questionnaires to 500 randomly selected ISO 9001:2000 certified firms in different industries in the Marmara region in Turkey in 2005 and 2006 and obtained 373 usable questionnaires. After confirming the validity and reliability of the latent variables with confirmatory and exploratory factor analyses, we tested the model and hypotheses using structural equation modeling. Results of the study support the proposed hypotheses that employee performance and innovation performance partially mediate the relationship between TQM practices and firm performance. The study also provides managerial and research implications, research limitations, and suggestions for future studies.
IOSR Journal of Business and Management, 2014
This paper aims to identify the main obstacles to the implementation of Total Quality Management. The study is to test the structural order which would enhance Total Quality Management and at the same time seek to discover the systems sensitivity to the human resources with its ultimate effect on performance. To do so, the findings of a stratified sample size comprising of top management team, academic heads of departments, lecturers, support staff and students was obtained for the study. Structured questionnaires were administered and an interview schedule was arranged for a number of members chosen at random and all class representatives. Secondary data was obtained from the University reports on the Total Quality Management implementation and progress. Descriptive statistics have been used to analyse data. The data has been presented in terms of tables and graphs. The study revealed that the implementation of Total Quality Management in KCA University is facing challenges because members do not yet know how best to implement it. At the same time some members are not aware of Total Quality Management principles and do not understand how it works. The study only relied on an accessible sample within the University and was based on their word not considering the fact that sometimes people would respond depending on what they think you want to hear and not sincerely. The result of this study does not only identify the obstacles of TQM but also provides a reference to the managers of this learning institutions as well as the wider business world. The research provides a direction for both TQM scholars and managers and it can serve as a roadmap and a challenge to quality driven organizations.
Organizations & Markets: Policies & Processes eJournal, 2015
Total quality management (TQM) is often considered a vital antecedent of a firm’s performance. However, not much is known about the mechanism through which TQM helps organizations to create this performance. The incorporation of organizational learning capability in the goals and objectives of TQM may help us understand TQMperformance relationship. This study focuses on the interrelationship among TQM practices, organizational learning capability and organizational performance in textile sector of Pakistan. Moreover, this study also investigates organizational learning capability as a mediator between TQM practices and organizational performance. The results are based on the empirical data collected from a self-administrative survey from 270 managers working in 90 organizations of the textile sector. Hierarchical linear modeling is used to examine the hypothesized relations. The results reveal that both TQM practices and organizational learning capability of the manufacturing firms ...
Total Quality Management Practices’ Effects on Quality Performance and Innovative Performance
TQM and performance relationship is a popular discussion in the literature, quality performance and TQM relationship is supported with various studies but the findings about innovative performance is inconsistent. However, most scholars stress on the importance of TQM activities on performance outcomes. The main goal of the study is to investigate whether TQM activities affect quality and/or innovative performance and also defining the effective components on these performance types. Accordingly, we investigated literature to develop hypotheses and in order to test the research model, data were collected through a survey in Marmara Region, and then statistically significant and positive relationship among TQM activities, quality and innovation performance was found.