Techniques to Scan Twitter for User Feedback (original) (raw)

Abstract

Twitter is a rich source of information to see what users have been talking about your library and provide an opportunity to help users even when they are not directly sending feedback to you. I will share 3 main techniques used by my library to scan for mentions of library (hands-on). I will share the main type of tweets that have been captured (since 2010) and tips for deciding when to intervene and respond and when not to. Lastly will summarise some reactions of users who get tweeted this way.

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