A Multi Staged Method for Selection of BPM Software (original) (raw)

2023, Journal of Global Strategic Management

Purpose-Interest in business process management among users is growing every day. Business process management (BPM) is one of the drivers of digital transformation. There are several different tools that focus on various aspects of BPM. Thus, it is difficult to choose the most suitable solution among them. The purpose of this article is to select the BPM software that best fits the criteria, after determining the criteria to be considered. Design/methodology/approach-This article provides a multi staged method for determining the criteria that can be used when selecting BPM software that is planned to be purchased in a particular company. Additionally, this study concluded with the selection of the most appropriate BPM solution. The multi staged method is based on NGT, Delphi and AHP. Findings: A comprehensive list of BPM system selection factors are created after an in-depth study of the literature. Proposed approach is applied to a problem of decision-making process in a company. An initial investment into the right BPM software could save companies more in the long term than they would expect. Originality: Even though there are many studies related to enterprise software selection such as ERP and CRM, there are few studies about BPM software selection. With its multi staged structure focus on BPM software, it differs from the software selection literature.

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