TICS Y EMPRESAS: PROPUESTAS CONCEPTUALES PARA LA GENERACIÓN DE INDICADORES PARA LA SOCIEDAD DE LA INFORMACIÓN ICTS AND ENTERPRISE: CONCEPTUAL PROPOSALS TO GENERATE INDICATORS FOR THE INFORMATION SOCIETY (original) (raw)
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Knowledge and information: the diffusion of ICT in the Argentinean manufacturing industry
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Small and medium enterprises (SMEs) are firms that have a wide impact on the country’s economy in Colombia and contribute 28% of GDP, so it is essential to achieve the competitiveness of these organizations. The government has promoted plans to adopt information and communications technologies (ICT) at SMEs to increase their productivity and competitiveness. SMEs are organizations that lag behind in technology adoption. Several investigations have been carried out to characterize them, but no questions have been raised regarding the different types of SMEs that can be found according to their ICT implementation. This research aimed to determine the current usability and perception in the implementation of ICT and subsequently classify organizations based on these two factors. The results describe five types of SMEs: those that experience, those that have been negligent, those that lag behind, those that hesitate, and those that improvise. The data were collected in 2019, reflecting the state of SMEs before the lockdown due to the SARS-CoV-2 virus outbreak.
The current commercial context for the Small and medium-sized enterprises (SMEs) is an ever-changing environment that is strongly influenced by the information and communication technologies (ICTs). This has led enterprises to implement these technologies as supportive tools for their business processes. Nevertheless, a vast number of SMEs have not obtained favorable results in implementing ICTs, since the lack of knowledge about the potential and application of these technologies has made this technological implementation activity prevail as an action oriented to the simple acquisition of equipment and informatic systems with a short-term vision without considering a business strategy. The aim of this paper is to perform a literature review that shows evidence of the low utilization of ICTs in SMEs, particularly in the Mexican environment, which leads to proposing a different approach where enterprises consider Knowledge Management (KM) in the implementation of the informatic technology, leading to a conceptual model to ensure human, organizational and relational capital provide the proper capabilities to complement a strategy that implies carrying out a correct acquisition and application of knowledge that contributes to improving the utilization of ICTs in the business processes.