Practices in Human Resources and Employee Turnover in the Hospitality Industry (original) (raw)
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Strategies for Low Employee Turnover in the Hotel Industry by Odetha A. Davis MBA, University of the West Indies, 2010 BSC, University of the West Indies, 2004 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University April 2018 Abstract Employee turnover affects the profitability, performance, and customer service of an organization. The purpose of this multiple case study was to explore strategies that leaders in the hotel industry used to maintain a low rate of employee turnover. Motivation-hygiene theory was the conceptual framework for the study. The study population included 9 hotel leaders from 2 international hotels operating in Jamaica.Employee turnover affects the profitability, performance, and customer service of an organization. The purpose of this multiple case study was to explore strategies that leaders in the hotel industry used to maintain a low rate of employee turnover. Motivation-hyg...
Employee Turnover in the Restaurants and Accommodations Sector: A Systematic Literature Review
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There is an extensive literature that tackles turnover issues within the hospitality sector. It has been argued and claimed in several studies that the hospitality industry faces the highest labour turnover problem among all other industries, particularly in the service industry. The purpose of this study is to conduct a systematic quantitative literature review of academic articles addressing the issues on employee turnover within the hospitality industry, mainly in the restaurants and accommodations sector. It is specifically intended to investigate the research focus on the subject of employee turnover within the hospitality research sector. The academic articles are screened following the PRISMA protocol. A total sample of 42 academic articles was included in this review from the period year 2001 to 2018. Furthermore, the literature included in the study are analyzed within the scopes of leadership, Human Resource/work environment, and economic perspective during which a categorization technique is also employed. The findings indicate that there has been a change in the research focus over time, particularly on the economic aspect which emerged to be the least focus while HR/work environment and leadership aspects remain to be the central focus within the hospitality research sector in addressing the employee turnover issues. It can be suggested that applying the scopes of leadership, HR/work environment, and economic perspectives can provide an overview in the analysis of research focus on the subject of employee turnover in the hospitality research sector.
In past decades, high employee turnover has been an important issue for many hoteliers and a focus of academic interest. Although hoteliers often use retention techniques to retain capable employees, the turnover rate remains high. The purpose of this study was to explore determinants of managementlevel employee turnover and to identify existing practices in human resource retention strategies. In this study, interviews with Taiwan hotel workers revealed that more than 80% of respondents had resigned from a job to pursue career advancement while 70% had experienced recruitment propositions from other hotels. Another factor of turnover may be that relating to differences between expectations and reality. This study indicates that managers need to understand more fully the needs of subordinates when providing career advice, and relevant training programs should be introduced to enhance career opportunities.