Patient Satisfaction Level at Local General Hospital in Mamuju Regency, Indonesia (original) (raw)
Related papers
OPSearch: American Journal of Open Research
Background, Patient satisfaction is a level of feeling that arises as a result of the performance of health services obtained after comparing and feeling services with very high expectations. The objective is a picture of patient satisfaction with the standards for providing outpatient medical record services at the Batara Guru Belopa Luwu Regional General Hospital, South Sulawesi. Method, descriptive with a quantitative approach, the sample technique used is Simple Random Sampling with a sample size in this study of 200 respondents, data collection was carried out with a questionnaire. The results, the results of the consumer satisfaction assessment showed that part of the satisfaction of the service of providing outpatient medical records showed this with the statements of respondents with Responsive according to 64.5%, Assurance according to 70.5%, Tangible according to 65.5%, Empathy according to 69.5% and Realiability corresponding 64.5%. Standard provision of outpatient m...
Service quality dimension covering reliability, responsiveness, assurance, empathy, and tangible is the ultimate goal a public hospital should achieve as organization productivity though patients’ satisfaction. This study investigated the influence of service quality on patients’ satisfaction of Dr Syaiful Anwar Hospital in Malang, East Java, Indonesia. Assigning 50 patients hospitalized during the research, this study collected data using questionnaires, interview and document analysis and used SPSS 17.0 as a tool of analysis. Findings of t-test showed that variables of quality service gave positive effect on patients’ satisfaction, each of which is: Assurance (46%), Reliability (34,3%), Tangible (42%), Responsiveness (67,1%), and Empathy (43,3%). Determinant test showed all variables affected 46.1% (R² = .464) on public satisfaction and responsiveness performed the most dominant effect on patients’ satisfaction to 67.1% based on beta test.
Universal Journal of Public Health, 2023
Background: Patient satisfaction will affect the hospital service quality and vice versa. Evaluating the patient’s satisfaction is necessary for a healthcare service provider in maintaining and improving hospital quality. Objective: To analyze the patient satisfaction indicators in the main referral hospitals for 4 years and develop an index of satisfaction. Methods: This study was a retrospective cohort study conducted from 2017 to 2020 in Surabaya, Indonesia. We used proportional stratified random sampling to collect data. Data collection is carried out in the form of a Community Satisfaction Index (CSI) regularly every year. A total of 46 work units each year were included in this study. Data were presented in diagrams and tables. Data analysis was performed using IBM SPSS version 23. Result: The highest composite value of the CSI was in 2020 (80.14), followed by 2018 (77.97), 2019 (77.95), and 2017 (75.08). In group 2018 vs 2019, only one indicator (complaint handling) had a significant difference between those two years (p= 0.020). However, in the comparison group of 2019 vs. 2020 and during 4 years, almost all indicators showed a significant improvement, except for officer behavior (p>0.05). Conclusions: Our study provides an overview of Indonesia's health care system and identifies areas for improvement, particularly with regard to the country's present universal health coverage program. Evaluating patient satisfaction regularly is necessary in improving hospital performance and service quality. Keywords Health Policy,
SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA
IAEME PUBLICATION, 2020
Background: The dissatisfaction of patients is the gap between the patient’s expectation and service performance perceived by the patient at the time of service. A preliminary study shows that 7 (35%) out of 20 patients visiting the outpatient department of the B hospital were dissatisfied with the outpatient services of the B hospital. The objective of the present study is to find the effect of service quality and outpatient factors on their dissatisfaction at the B hospital. Material and method: The research design of the present study is analytic quantitative research with the design type of analytic cross-sectional study. Based on the analytic cross-sectional study, the sample size is 200 patients visiting the outpatient department of the B hospital subsequently. Data collection through a structured interview using a questionnaire containing close-ended questions. The researchers analyze univariate, bivariate, and multiple logistic regression. Result: Among 9 independent variables, 4 independent variables have a causal relationship with outpatient satisfaction at the B hospital: Without payment to the hospital through health insurance, slow responsiveness, ungood tangible, and ungood empathy affect outpatient's dissatisfaction. Conclusion: The hospital management should enhance outpatient satisfaction by organizing the Team to discuss and improve slow responsiveness, ungood tangible hospital and health workers, and ungood empathy of physicians and nurses, and other health workers especially to the outpatients without payment to the hospital through health insurance at the B hospital. Based on the recommendation, suggestions are developed.
2021
This study discusses how patient satisfaction with services and availability of medical facilities and medicines in the inpatient unit of the West Sulawesi Provincial Hospital, in terms of indicators of completeness of medical equipment and laboratory services so that they do not need to be sent to other hospitals, indicators of the availability of medicines in hospital pharmacy, indicator of length of service time at hospital dispensary and indicator of service for hospital dispensary officers. The method used in this research is descriptive method with quantitative approach. The population in this study were 2874 patients treated at the West Sulawesi Provincial Hospital. The sample in this study using accidental sampling technique, so that samples of this study amounted to 97 people. Data collection techniques used in this study questionnaires, interviews, review of documents and documentation. Data analysis using frequency distribution tables and percentage analysis. The results ...
Indian journal of forensic medicine and toxicology, 2021
Background: Patients' satisfaction is a person's feeling of pleasure or disappointment resulting from a service's perceived performance or outcome to his or her expectations. As this definition makes it clear, satisfaction is a function of perceived performance and expectations. This study was undertaken to evaluated patients' satisfaction level with the hospital services and health care providers among four government hospitals in sulaimani city. The data from 311 inpatients admitted to and stay in the hospital for any medical condition were collected by a face-to-face interview from November 2019 to February 2020. Standardized 4-point Likert scales ranging from satisfying to dissatisfying (1 to 4points) were used for all the 24 items in the questionnaire. Data analysis was performed using a statistical package of Stata (14.version). A frequency analysis was used for demographic data analysis. A person Chi-square test was employed to determine the association between the categorical independent variables. The participant's mean age was 37.9 SD 13.5 years with ages ranged from 14-85 years. The majority (86.5%) of the study participants were satisfied with the hospital services and environment while a small number 42 (13.5%) of them were dissatisfied with the issue. Almost 275 (88.4%) of the patients were revealed excellent nurse care and a very small number 36 (11.6%) was showed dissatisfaction. Also, 245 (79.1%) of the patients were satisfied with doctor care. Only 65 (20.9%) of them have a negative aspect of doctor care. A significant difference was found between the level of education and patients' satisfaction with doctor care (coefficient 0.88, p<0.05). Besides, a significant association was found between residence and hospital services (coefficient 0.63, p =0.05). In general, we have discovereda satisfaction level among our sample is considered high and indicates good care provided by health facilities in all hospitals. Further study required seeking the least satisfactory factor regarding doctor care.
Patient Satisfaction Level at the Outpatient in University of Muhammadiyah Malang Hospital
Jurnal Keperawatan
Introduction: The hospital is one of the health care facilities expected to provide appropriate health services and information for patients and the broader community. Patient satisfaction is one of the essential things for health care providers as a measuring tool to evaluate service quality. Satisfaction can increase the number of visits that impact increasing sources of income for hospitals and, at the same time, realize a healthy and prosperous society. Objectives: The purpose of this study was to identify patient satisfaction in the outpatient installation of the Muhammadiyah Malang University Hospital in indicators of conformity with expectations, ease of obtaining services, and willingness to recommend. Methods: The design of this research is descriptive observational. The sample in this study were patients who visited the outpatient installation of the University of Muhammadiyah Malang Hospital in November 2020; as many as 136 respondents were selected by accidental sampling...
Advances in Social Sciences Research Journal, 2017
Health development aims to provide the widest opportunity for the community, and the government has also provided some means or health facilities that can be used by the community in order to Obtain optimal health status and it is manifested Among other things by building health centers throughout Indonesia, This study aims to identify and evaluate the quality of health services performed by health workers to the satisfaction of Patients undergoing treatment at the health center Genyem. This study to analyze the description of the variable quality of services that include: physical evidence, Reliability, Responsiveness, Assurance and Empathy at the health center in simultaan Genyem and partially significant to satisfaction of Patients in health centers Genyem. The Data in this study were Directly Obtained by distributing questionnaires that have been provided. Multiple linear regression analysis to control classical assumption (normality, autorelation and multikolioneritas) Became the main models chosen in research, having escaped the validity and reliability of the instrument can be concluded: 1. Quality of service include: physical evidence, reliability, responsiveness, assurance and empathy in health center Genyem got good perception of the patient; 2. Variable physical evidence, reliability, responsiveness, assurance and empathy simultaneously (together-the same) Significantly Affects patient satisfaction; 3. Based on the SWOT analysis, found the barriers-barriers faced by PHC Chief and Health Officer in terms of improving patient satisfaction and Formulated a strategy-a strategy that can be applied to improve patient satisfaction.
International Journal of Sciences: Basic and Applied Research, 2017
Quality represent the core of the continuity of life a institute ofis including Hospital. Peripatetic hospital founded by Mamberamo of year 2012 or have walked five year. in this five service year, amount of patient progressively up visited, so that assessment ofsatisfaction of vital importance to assess the quality of given service upon which policy to increase the quality of service. The aim of research is to know the affecting health care service of quality to satisfaction patient opname at general hospital kawera mamaberamo raya regency. This type research is analytic descriptive with approach of study crossectional. Research done on 1 November - 20 December 2016 with total sampel as much 86 people used consecutive and criterion at patient opname take care of to lodge. Data approach usedquestioner and analysed uses chi square and logistics binari regresi. Result of research obtained that factor influencing the quality of service to satisfaction of patient take care satisfaction ...
Abstract Proceedings International Scholars Conference, 2019
Introduction: One of the health service facilities is a hospital. Hospitals are required to provide the best services for patient satisfaction. Satisfaction will be fulfilled if the service provided in a hospital is felt to be in accordance with patient expectations, otherwise the patient will not feel satisfied. Disatisfaction with services will encourage patients to use the services of other competitors and will result in decreased profits for the hospital. The level of satisfaction is closely related to quality services so that the services provided are in accordance with patient expectation. The purpose of this study was to determine the level of patient satisfaction, patient assessment of the quality of health services and the relationship between the level of satisfaction with the quality of health services in an Out Patient Department (OPD) of Bandar Lampung Adventist Hospital. Methods: The method used in this study is a descriptive correlation involving 160 patients in OPD o...