Evaluating Psychiatric Patients ' Awareness Of and Satisfaction with Psychiatric Outpatient Services (original) (raw)
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Tanta Scientific Nursing Journal, 2017
Psychiatric patients' awareness regarding importance of outpatient's services has acquired great importance. Patient satisfaction is playing an increasingly important role in quality of care reforms and health-care delivery. The study aimed to determine the effect of educational program about psychiatric outpatient follow-up on patient's awareness and satisfaction of outpatient psychiatric services. Quasi experimental research design was used. The present study was conducted at psychiatric outpatient clinic at Tanta Mental Health Hospital. Sixty of psychiatric patients attended to outpatient's clinic for six month. Two tools were used to collect data for the study .Structured Interview for patients' awareness of outpatient services and Client Satisfaction Questionnaire, to assess client satisfaction with treatment. Results of the study indicated that. There was a significant relation between the patient's level of satisfaction with outpatient's services before and after education program. It was concluded that the implementation of educational program about importance of outpatient services and follow up lead to improve the patient's level of awareness and satisfaction with these services. The study recommended Future research, to identify those specific factors, which this study could not probe into, to help devise plans for improving the service in accordance with expectations and needs of the patients and their caregivers, for better satisfaction with care and improved services.
Patient satisfaction with psychiatric outpatient care in a university hospital setting
Irish Journal of Psychological Medicine, 2013
ObjectivesTo measure patient satisfaction with psychiatric outpatient care in a university hospital setting. We wished to ascertain whether there was an association between increased patient satisfaction and background factors such as demographic details, diagnosis and patient preference for outpatient treatment in a hospital or a community setting.MethodsWe conducted a cross-sectional survey of individuals’ satisfaction levels with their outpatient treatment. Outpatients were invited to complete the Client Satisfaction Questionnaire-8 (CSQ-8), a well validated self-report instrument, along with some additional questions on their attitudes to the service.ResultsOne hundred and sixty-two respondents had a mean total CSQ-8 score of 26.7 (s.d. = 4.6) indicating a moderate to high level of satisfaction with outpatient care. Ninety percent of patients were satisfied with their psychiatric outpatient care. There were no significant sociodemographic or clinical associations with satisfacti...
International Journal Of Community Medicine And Public Health, 2018
Many authors tend to have different perceptions of definitions of patient satisfaction. Jenkinson et al and Ahmed et al pointed out that patient satisfaction mostly appears to represent attitudes towards care or aspects of care. 6,7 While Mohan et al referred to patient satisfaction ABSTRACT Background: The concept of patient satisfaction in mental health services has eluded understanding in spite of large research body on this subject. Poor patient satisfaction leads to worse outcomes on psychiatric disorders. This study looked for social, demographic and clinical variables associated with patient satisfaction. Methods: 1100 eligible subjects were screened and then 519 alternate sample subjects were recruited for the survey based on the selection criteria. Social, demographic and clinical variables were assessed and PSQ-18 (patient satisfaction questionnaire) was administered to all subjects. Results: 453 (87.28%) patients reported satisfaction and 66 (12.72%) of patients reported being unsatisfied with the service provided. Four sub-scales "general satisfaction" (p<0.001), "technical quality" (p<0.001), "interpersonal manner" and "communication" were found to be associated with patient satisfaction while other 3 sub-scales ("financial aspects", "time spent with the doctor" and "accessibility and convenience") were not significantly associated with patient satisfaction. Conclusions: Both the technical and the interpersonal and communication skills of the doctor were important in determining patient satisfaction whereas the often believed variables like financial aspect and the time spent with the doctor did not affect patient satisfaction significantly.
Level and determinants of patient satisfaction with psychiatric out-patient services, Muscat, Oman
International Journal of Mental Health, 2019
Recent advancements in biomedical care in Oman, a society in transition, has implied a move away from traditional methods of healing. Psychiatric services have now made their way into mainstream healthcare. However, along with the issue of social stigma, little information exists regarding satisfaction with psychiatric services in such under-researched populations. In order to lay the groundwork for an empirical approach to dispensing psychiatric services, this study aimed at measuring the level of service-related satisfaction and level of functioning among a systemic random sample of psychiatric outpatients. The second aim was to investigate the sociodemographic and clinical determinants of satisfaction across its various indices. This was a cross-sectional correlative study conducted over a 3-month period on 128 patients (18-60 years old) receiving treatment for at least six months from the psychiatric outpatient department at Sultan Qaboos University Hospital. Satisfaction was assessed by the previously well-validated Patient Satisfaction Questionnaire-18 (PSQ-18)-a self-reported measure covering domains of "general satisfaction," "technical quality," "interpersonal aspect," "communication," "financial aspect," "time spent with the doctor," and "accessibility and convenience." Participants ranked "financial aspect" as providing the highest level of satisfaction, followed by "interpersonal aspect," while "technical quality" and "accessibility and convenience" were endorsed the least. Using linear regression analysis we found that diagnosis (schizophrenia), education, and Global Assessment of Functioning (GAF) were the main predictors of the various satisfaction/dissatisfaction domains. This was the first ever study to examine the level and determinants of satisfaction among attendees at a psychiatric outpatient unit within the Arabian Peninsula. The present study could lay solid groundwork for benchmarking and quality assurance in the future.
Assessment of patient satisfaction with mental health services in a tertiary care setting
Journal of Ayub Medical College, Abbottabad : JAMC
Patients' opinion regarding services has acquired great importance. Patient satisfaction is playing an increasingly important role in quality of care reforms and health-care delivery. The study aimed to measure patient satisfaction in a tertiary care hospital in order to know the patients' perspectives and expectations of the services and make appropriate improvements accordingly. This was a cross-sectional study conducted at the Out-patient and Inpatient Departments of the Institute of Psychiatry, Benazir Bhutto Hospital, Rawalpindi, for a period of 8 months from October 2008 till June 2009. Sample size was 246 patients; which included 123 participants from Out-patient and In-patient departments each. Patients aged 18 and above, of both genders, who gave informed written consent, were consecutively recruited for the study. Learning disabled patients, frankly psychotic and those with severe cognitive impairment and severe co-morbid physical illnesses were excluded. Performa ...
International Journal for Research in Applied Science & Engineering Technology (IJRASET), 2023
Patient satisfaction has been viewed as valid outcome measure of a health care delivery system. Assessing patient satisfaction with team of psychiatric care is important in evaluating whether patients' needs are fulfilled and subsequently facilitating in the planning as well as implementing appropriate interventions for patients. The investigator has conducted a study to assess the satisfaction level of clients towards team of psychiatric care admitted in selected Psychiatric Hospital, Kolkata. The objective of the study was to find out satisfaction level of clients towards team of psychiatric care. Conceptual framework of the study was based on Fishbone Model created by Kaoru Ishikawa (1968). Non-experimental descriptive survey design was adopted for the study. 112 samples were selected by non-probability purposive sampling technique. Demographic data was collected by interviewing using the semi-structured interview schedule and record analysis. Data related to patients' level of satisfaction regarding psychiatric nursing care, medical care and others' care were collected by interviewing method using rating scale. The study results revealed that most (65.18%) of the patients are males. It is found that majority of the patients are partially satisfied with psychiatric nursing care whereas 45.54% of patients are satisfied with psychiatric medical care and half (50.89%) of the patients are partially satisfied with others' care. Most (65.18%) of the patients are partially satisfied with therapeutic care of nurses. Maximum (54.47%) numbers of patients are satisfied with therapeutic relationship maintained by psychiatrist with them. Most (77.68%) of the patients show their dissatisfaction in the area of cleaning patients' utensils which are provided by group D staff. The obtained x 2 in gender is more than table value at 0.05 level of significance which implies that there is a significant association between gender and level of satisfaction of the patients. The findings of this study have several implications for nursing practice, education, administration and research.
Patient's Satisfaction On Service Quality In Mental Hospital Of Riau Province
2021
Background : The ability of the hospital in fulfilling the needs of patients can be measured by level of patients satisfaction. The satisfaction of starting with an acceptance of the patient from first came, until that patient left the hospital. There are still some indicators services must be increased in order to give maximum satisfaction to customers a mental hospital. Purpose : to known the customer satisfaction and dimension services had to be defended and corrected in a mental hospital . Method : This study using a quantitative approach with cross-sectional design and various variables such as tangibles, reliability, responsiveness, assurance, and emphaty. Analysis of the value of satisfaction using servqual methods (service quality) and mapping diagram cartesius to determine the quadrant of health services. The population is all the customers who did health services in a mental hospital with 100 customers of mental hospital. Results : The results showed that average conformit...
Irish Journal of Medical Science
This study aimed to measure patient satisfaction with the care they were receiving; examine patients' knowledge of the psychiatric services in general; and identify variables associated with satisfaction. Patients attending the Mater Misericordiae University Hospital psychiatric outpatient clinics over a 13-week period, and the Mater Misericordiae University Hospital clozapine clinic over a 4-week period and were invited to complete the Barker Scale of Patients' Views Towards Care Received From Psychiatrists. One-hundred and ninety-two patients were invited to participate and there was a response rate of 94%. Eighty-six percent of respondents were satisfied with their care; 92% stated psychiatrists were caring towards them; 85% that psychiatrists know what they are doing; 84% that their illness was explained by their psychiatrist; and 65% that psychiatric care is improving; but 65% stated that psychiatric services are still not good enough. Eighty-six percent were, or had be...
Psychiatry Journal
Background. In health care, patient satisfaction is an attitudinal response and a pillar for quality assurance, but there is reluctance to measure it among mentally ill patients. Satisfied patients become more compliant. However, no study was done in this study area before. Therefore, this study was conducted to determine the magnitude of perceived patient satisfaction and associated factor at Jimma University Medical Center, outpatient psychiatry clinic. Methods. Cross-sectional study design was conducted, and systematic random sampling technique was used to get study participants. The 24-item Mental Health Service Satisfaction Scale (a validated tool in Ethiopia) was used to assess patient satisfaction. Data was entered using Epi-data 3.1 and exported to the Statistical Package for the Social Sciences 22.0 for analysis. Linear regression analysis (P<0.05) was used to identify the association between the outcome and independent variable. Result. 414 respondents participated in t...