Sustainable Performanced Assestement at Suradadi Hospital with Balanced Scorecard Approach (original) (raw)

This study aims to evaluate the performance of Suradadi Hospital during the period of 20162018. This research can be used as a consideration in formulating a business strategy to respond to the business challenges faced by Suradadi Hospital. By applying the Balanced Scorecard (BSC) method, it will be able to measure all business units in creating value for current organizational performance while considering the future interests. This research applies a descriptive-quantitative approach. Primary data were taken using cross sectionalby distributing HRSC questionnaires. Secondary data were taken from financial, employee and medical records during the period of 2016-2018. The method of sampling is simple random sampling using the Krejcie-Morgan formula. The variables assessed are hospital performance using a BSC approach; consisting of: 1. financial perspective 2. customers perspective 3. internal business process perspective 4. learning and growth perspective The results show that the...