The Use of Digital Public Services by Romanians, in Light of the Digital Single Market (original) (raw)

The provision of online public services and citizens' participation at their use contribute to the consolidation and development of an efficient digital economy. The Digital Economy and Society Index (DESI) shows the digital gaps between Romania and the other EU member states, the last place ranks by our country in this hierarchy indicating the existence of fundamental problems. Thus, Romania's participation in the creation and development of the Digital Single Market is at the same time an opportunity, but also immense challenges determined on the one hand by the recovery of the gaps and on the other hand by the complexity of the digitization process. The main objective of this study is to analyze the current situation of one of the five dimensions of DESI in Romania, namely digital public services, in terms the interaction with citizens. Various sources of data were used for this research, such as: EU reports about e-government, IT portals, research papers and other offici...