Techniques Research Papers - Academia.edu (original) (raw)

Nowadays, manufacturing of products is more and more complex with the several technologies involved in the production process during the operation. The good result of production and quality is a great challenge for automotive industries by complicated system, operations, technological advancement, new competitors and source of globally. Build-up in the manufacturing sector is very difficult; it is required all inclusive perspective of major manufacturing attributes that need to be considered when a production decision as regarding to cost, time and quality are implemented. The quality is a major issue in the production line when the different type of product is manufactured with the help of various processes. Due to that fact, the 8D methodology is one of the best usable approaches for improving the quality of product, process and sort out the complaints of customer. In this paper, 8D methodology has been applied to solve the problems in the automotive industries. The subject area will yield a large value to implementing 8D methodology for academics, advisers, researchers and practitioners. INTRODUCTION The Eight Disciplines (8D) are a problem solving methodology designed to find out the root causes of a problem, devise a short-term fix and implement a long-term solution to prevent recurring problems. When the product is defective, it is clear the customers are not satisfied with the product and service, and then the 8D is an excellent first step to improving Quality and product Reliability (Deepak Dhounchak, 2017). In the production process the 8D methodology is elaborate the team oriented approach to solve the critical problems. The main aim of the 8D methodology is that to find out the root cause of a problem and develop containment actions to protect customers from the problem and takes place the corrective action to protect similar problems comes in the future. The structure, discipline and operations are the main strength of the 8D methodology. The 8D is useable composite methodology utilizing best practices from various existing approaches (Deepak Dhounchak, Lalit Kumar Biban, 2017). The 8D is a problem solving methodology that is determines the systemic change, increasing the quality of an entire process in order to not only avoid the problem at hand, but also other issues that may stem from a systemic failure. The key aspects are by which the efficiency critically influences customer satisfaction and their loyalty by using the 8D problem solving methodology. In fact, nowadays modern business uses different methods for solving the problems with usage of which lead to effective problem management process and to prevent the problems in the future. The relation between the customers and organizations dependent upon the by using best structured problem solving method by using their good communication skills and there are the 8D is one of the best structured methods. ISO/TS 16949:2009 is the ISO certificate for the automotive supplying industry, due to this ISO the organization should solve the problem to identify the root cause and eliminate permanently. The organization which is used this method; Yet, if a customer prescribed problem solving format exists, the industry should be used the prescribed format, which is usually described in company's Customer Specific Requirements (CSR) document (Sharma, C., & Kadyan, S. 2016b). The 8D methodology is also known as G8D, Global 8D, TOPS8D is one of the most widely solution used for solving the problem as a tool related to non-conformities recurrence prevention in the manufacturing process, they commonly used for solving complaints problems through customers as like complaints management in automotive production. For continuous improvement in any industry use the various techniques the 8D methodology is one of complex tool for that. In fact, 8D is a tool for solving comprehensive problems of significant scale, that is, problems, the resolution of which is generally not inside the influence of individuals, or the solution of which requires more time and possible more investment. By contrast, it is currently most commonly used as a tool for handling complaints in the types of the automotive industry, and not just the automotive industry. The 8D method often appears not to be a sufficient tool for solving the problems without using the sufficient data for the implementation of corrective action and decision making in the complaint management (Deepak Dhounchak, Lalit Kumar Biban & Shakti, 2017).