Live Telephone Answering Services UK | AnswerConnect (original) (raw)

Always people,

not bots.

We're dedicated to keeping business human.

When it comes to customer service, the results are clear: people prefer people, not AI.

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Why it works.

Be there for your prospective customers. Anywhere, anytime.

Never miss an opportunity
when clients call.

Win more business with real people, not automated voices.

Work from home, your office,
or Anywhere.

We recognise your returning callers
for a personalised experience.

Busy? Have an important meeting? We've got you covered.

Live Answering Services

based in the UK.

With a team of virtual receptionists answering your calls 24/7/365, callers get exceptional customer service anytime.

Engage visitors, offer real-time responses and guide leads through your website with our easy to integrate chat widget.

You need to prioritise the right opportunities. Let your virtual receptionists qualify your leads while you focus on converting the best for your business.

We can book appointments on your behalf. Choose to use your own calendar or get free access to our secure booking platform.

Harness the power of a 24/7 order management solution to guide your customers through the purchase journey.

View messages, and follow up on new opportunities Anywhere using the AnswerConnect mobile app.

Keep your work and personal life separate and call clients Anywhere with a secure Business Number.

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App features.

See every new engagement.
See every new message, track usage and follow up on the latest opportunities Anywhere.

Manage your account.
Manage your account, customise your scripts and update your plans, anytime.

Separate your personal and business calls.
Separate your personal and business calls with a personalized business line.

Convert passive visitors to active customers.
Convert passive visitors to active customers and capture leads directly through your website with an easy to integrate live chat widget.

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The voice (and ears) of

your business.

Our friendly virtual receptionists are an extension of your business.

From call answering to lead qualification, our agents combine expertise, efficiency and empathy to provide a consistently professional service.

Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.

Our friendly receptionists engage and interact with your leads and customers, 24/7.

See details of every customer interaction via our app, SMS, or email.

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Hear how we sound.

00:0400:00

You are listening to Rachel!

To hear how we could answer your calls, enter your
details and call us for free.

To hear how we could answer your calls, call us for
free on the number below.

To hear how we could answer your calls, enter your
company name and call us for free.

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Demo Call

Join other happy customers.

Call today to discover why other businesses have chosen us.

See pricing.

Find the right plan for your business.

By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

Choose your plan.

All plans include 24/7 live answering from
real people.

Download pricing PDF

There is no charge for the first 30 interactions under 30 seconds per billing cycle.
All interactions are rounded up to the nearest minute and billed in 1 minute increments.

FAQs.

A telephone answering service is a specialist B2B service provider that answers calls on behalf of your business. A team of virtual receptionists answer calls and live chat messages as if they were in your office.

Just as your business is unique, there are a range of Telephone Answering Services, each with varying services. Consider your objectives, sales flow and current outreach process. AnswerConnect offers a range of bespoke solutions, including various additional services like live chat, lead qualification and appointment scheduling. You can adjust the number of minutes you require each month and add new services at no extra cost.

No. All our telephone answering team work from their respective home offices. That means the network isn't vulnerable to service outages or natural disasters. And because our UK-based virtual receptionists work on a distributed shift-model, your callers receive a friendly response whenever they call.

If you're having trouble answering calls, following up with enquiries or generally engaging with leads and clients, then an answering service is an invaluable support tool for your business.

A telephone answering service is essentially a virtual customer support team. You can choose to direct your overflow, after hours or all calls to your virtual receptionists. We work with you to create custom scripts based on common call types. You and your team can view and respond to calls, messages and live chat conversations through the AnswerConnect App.

We work with your current team and design call scripts to respond to common customer queries. If you already have a receptionist team, you can choose an out of hours call centre solution, or simply opt for us to handle your overflow calls.

Yes, all our receptionists are based around the UK, so you can give callers a localised call experience every time.

Can't find the answer to your question? Call us now: 0800 802 1069 or email us at hello@answerconnect.co.uk

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