Home (original) (raw)
Embrace
the digital change
Digital and business transformation services, driven by customer-centric obsession.
We help organizations embrace the digital transformation of their business by combining human capabilities with AI and emerging technologies.
Assist Digital is a trusted digital transformation partner for global brands, helping them elevate their business through AI-driven technologies and advanced customer experience services. By blending human expertise with AI, we design, implement, and manage new operating models that enhance the efficiency of marketing, sales, and customer service, with a strong customer-centric approach.
In an ever-evolving digital landscape, we support organizations in adopting digital technologies through tailored training and coaching, while driving agile transformations that foster adaptability and collaboration.
Our services
- We build multichannel customer-centric strategies that improve our clients' profitability and capacity to develop new service models.
- We offer a comprehensive range of design services, encompassing creation and brand positioning, business design, and design execution.
- With over 6,000 highly trained customer agents covering more than 15 languages, and a network of contact centres inshore and nearshore, we offer large enterprises industry-leading customer operations performance by blending human and artificial intelligence.
- With over 250 software engineers, technology architects, RPA and AI experts, we design, develop and manage digital solutions and IT infrastructures. We use a wide range of development languages, frameworks, RPA platforms and AI solutions to provide meaningful customer interactions.
- We blend human and artificial intelligence to deliver exceptional customer experiences. By embracing the game-changing Large Language Model (LLM) we enhance all conversations and interactions between brands, customers, and employees.
Tech partners
A Numbers and statistics list containing 4 items
Professionals
With 6000+ talented professionals, we offer expert services that drive client success.
6000+
Countries - EMEA coverage
In 12 European countries, we deliver customised solutions for outstanding results.
12
Offices
26 Offices to support end-to-end customer experience and CRM transformation.
26
Annual growth
Together with our customers and professionals, we are growing.
20%
Business cases
By combining digital Tech, GenAI, and human intelligence, we empower global brands across various industries to scale up customer intimacy.
Energy
Omnichannel digitization
Automotive, Mobility and Transport
Customer management automation of the Online Store
Media and Entertainment
DAZN: high-value Customer Service
Pharma and Medical devices
Voice of the Customer at scale
Retail and eCommerce
Global management of multi-brand campaigns
Retail and eCommerce
Centralised and global marketing automation program
Travel and Leisure
Business Process Outsourcing transformation program
Automotive, Mobility and Transport
The world’s first automotive store in the Metaverse
Energy
A digital transformation performance-focused
Energy
Schneider Electric: from product to ecosystem strategy for B2B2C
Financial services and Insurance
Europ Assistance: our TalkActive for roadside assistance service
Financial services and Insurance
Customer operations AI sales and fraud detection
Pharma and Medical devices
A multichannel ecosystem
Automotive, Mobility and Transport
Thales GTS: Operating Control Centre redesign
Telco
End-to-end services: digital solutions, user research, customer operations
Want to collaborate?
Together, we'll craft a robust strategy to elevate the entire customer experience, fostering greater satisfaction and loyalty and, ultimately, driving business growth.