Frequently Asked Questions (original) (raw)

SUBSCRIPTIONS

It’s easy: just visit the Subscribe Page!

What is Billboard Pro?

Billboard Pro is your backstage pass to the ultimate in music industry coverage, context, and intel. Billboard Pro gives you access to all of _Billboard_’s weekly charts, our digital-first platform with interactive content, a 24/7 feed of breaking news, timely deep dives, expert commentary, and more! Visit our Subscribe Page to learn more.

What is Billboard Pro with Print?

Billboard Pro with Print offers all the benefits of Billboard Pro, plus a full year of Billboard in print and access to more than five decades of _Billboard_‘s archives. Billboard currently publishes a minimum of 20 regular issues per year. This quantity and schedule are subject to change. Learn more or sign up on the Subscribe page.

How long does my membership last?

We offer annual memberships.

I am a current member and cannot access premium content.

Make sure you have logged in with your email and password by clicking “Sign In” which appears in the upper right-hand corner of Billboard.com. If you have forgotten your password, click “Sign In”, then click the “Forgot Password” link.

**I’m a Billboard Print Only subscriber, how do I access the premium digital content (Billboard Pro)?**

Billboard Print subscriptions do not give access to the full Billboard Pro online experience. If you would like to upgrade, please visit our Customer Service page and contact us.

I’m a current print subscriber, how do I access _Billboard_’s digital edition?

You can access your Digital Edition here.

What if I just want the print magazine?

You can order it on the Subscribe page. Please reach out to customer service if you have any questions, customerservice@billboard.com or 212-832-4053.
To purchase current or back issues, visit the Billboard Store.

You can select your newsletter on our Newsletter preferences page.

How do I update my billing information?

For digital subscribers, go to the Billing section on your Account page.

If you experience any trouble with this, please reach out to us via our Customer Service page.

How do I activate or cancel auto-renewal for my membership?

Membership auto-renewal can be toggled on or off at any time on the Account page. We’ll also notify you when your membership is renewed or close to expiring.

How can I cancel my membership?

We’ll be sorry to see you go, but we’ve made canceling simple. Please visit our Customer Service page and contact us to cancel your subscription.

CHARTS

**How are Billboard charts compiled?**

Click here for our complete Billboard Charts Legend.

**How can titles and artists become eligible for Billboard charts?**

For eligibility on most Billboard charts, music must be registered through Luminate. Visit our Luminate information page.

When do charts update each week?

Almost all weekly charts update each Tuesday morning (while, during weeks with Monday holidays, charts update on Wednesdays). If you don’t see a weekly chart updated by those times, please clear your browser cache and try again.

**How can I find out all the latest Billboard chart news?**

The “Chart Beat” section of Billboard.com is your home for all content about Billboard charts. Stories about the Billboard 200 albums chart generally post on Sunday afternoons, while stories about the Billboard Hot 100 generally post each Monday afternoon. Other stories, podcasts, videos and more covering our full menu of charts post throughout the week.

**How can authorized parties add or update images on Billboard charts?**

Please see the Technical section below.

How can I find an answer to a question regarding Billboard chart stats? (Such as: how high did a song rise on the Hot 100, or how many No. 1 albums on the Billboard 200 does my favorite artist have?)

Specific questions about chart feats should be addressed to askbb@billboard.com. You can also contact our “Chart Beat” editors or submit questions and comments for our “Ask Billboard” reader mailbag.

EDITORIAL

Why didn’t you review [insert name here]’s latest music?

Literally hundreds of new albums are released each week and arrive at _Billboard_‘s offices, all seeking print and online reviews and/or mentions. It is physically impossible to cover all of them within the magazine or online. _Billboard_‘s experts choose various titles to review based on retail and airplay potential, as well as artistic merit.

You made a mistake/I know more than you/You left something out of your article.

Although none of those are questions, Billboard.com readers often have comments and/or information regarding articles that are published on the site. If you feel you can correct an error or add something significant, please direct your comments to the site’s editorial staff via the links on the Contact Us page.

TECHNICAL

How can I add, change or remove album artwork, artist information and photos, or song and album information on Billboard.com (including on charts and in stories)?

Album art, artist publicity photos and repertoire or discography information on Billboard.com are maintained by Billboard Media, LLC. Authorized parties can request changes to this information on our site contact us at feedback@billboard.com. Please include the name of the artist and album as well as links to our site showing what is missing/wrong. If artwork needs to be added or updated, please send a .jpg file, cropped to a perfect square of 1500 x 1500 px as an email attachment.