Returning Registration: A Prep Guide - Toucan (original) (raw)

As Comic-Con 2025 Returning Registration approaches on September 21, ensure you’re fully prepared for a smooth experience both in the waiting room and, if you’re randomly selected, during your registration session.

Explore our prep checklist below, and make sure to head over to our Returning Registration page for further details.

Password Check

If you haven’t logged in to your Comic-Con Member ID account in a while, please make sure you can access your account well ahead of the badge sale. If you’re eligible for Returning Registration, you will need to log in if you’re randomly selected for a registration session. You don’t want to miss out on your opportunity to purchase badges because you forgot your password!

email check

If you’re able to purchase badges during Returning Registration, an order acknowledgement email will be sent to the email address associated with your Member ID account. Please log in to your Member ID account before September 21 and review the upper left corner under your name. If your email is outdated, you can easily update it in the “My Account Information” section.

Credit Card Information

For visual guidance in saving your card information, follow the steps below:

To make sure that your checkout process is effortless, we recommend you go into your Member ID account before September 21 and save your credit card information ahead of the sale. If you participate in Returning Registration and are selected for a registration session, you will have 15 minutes total to complete your badge purchase. Having your credit card information pre-saved is ideal and could save you precious time.

During checkout, you’ll be able to select a pre-saved payment method or enter a new credit card, and it will be used to purchase all badges included in your order. If someone purchases a badge for you, the buyer’s selected payment method will be used.

Waiting Room Expectations

On September 21, the virtual waiting room opens at 8:00 AM Pacific Daylight Time (PDT). To participate in the badge sale, arrive at the Member ID Portal between 8:00 AM and 9:00 AM PDT to enter the waiting room—no additional steps required.

If you’re already logged in before the waiting room opens, click “Returning Registration” in the top menu bar after 8:00 AM PDT. Entry doesn’t guarantee a session, and not all members will be selected.

The badge sale will begin at 9:00 AM PDT. At that time, everyone in the waiting room will be moved into a randomized queue. If you’re randomly selected for a registration session, you’ll be prompted to log in to your Member ID account. Eligibility is verified with your Member ID—If your Member ID is not eligible to participate in Returning Registration, you will not be able to access the badge sale.

CC2025 Returning Reg Waiting Room Timeline

Certified Browsers

The Queue-it waiting room and badge registration system have undergone testing across a range of web browsers.

For optimal performance, please ensure that your browser is updated to the latest version by September 21.

The following browsers have been extensively tested and are recommended for the best results:

Please note that if you choose to use a browser that is not included in the list above, we cannot guarantee the same level of performance and reliability.

Electronic Devices

We highly recommend using a laptop or desktop computer for badge registration. The registration system is not optimized for use on cell phones, iPads, or tablets, and Comic-Con cannot guarantee the expected behavior of the registration system when accessed via a mobile device.

JavaScript and Cookies

In the majority of contemporary web browsers, these features are typically enabled by default in your configuration. However, as a precaution, we strongly recommend verifying that they are indeed enabled.

Power-Saving Settings

To ensure your computer remains active during your stay in the waiting room or registration process, please adjust your computer’s settings to prevent the screen from entering sleep mode prematurely. In the event that you are unexpectedly removed from the waiting room due to your computer going idle, don’t fret. Return to the Member ID Portal using the same browser as you were before to be placed back into the same position in the queue.

Don’t Refresh

Resist the urge to refresh your browser! The Queue-it waiting room is designed to automatically refresh every 30 seconds. Manually refreshing your browser while in the waiting room could lead to technical issues that are out of our control.

Fair Play Reminder

Please do not attempt to cheat the system. Sharing waiting room information or URLs may lead to removal from the registration queue and cancellation of associated transactions. Dishonest practices, whether during registration or resale, can result in cancelation of all badges in the order, including yours.

**Voluntary Information:

**Update Birth Year

While not mandatory, sharing your birth year under “My Account Information” could help us enhance your Comic-Con experience. As a nonprofit organization, this valuable input often leads to grants, exciting panel guests, new opportunities, and an overall improved event tailored to our attendees.

Stay on top of all exciting announcements by following us on Instagram, Facebook, X, and Toucan – the official blog of Comic-Con and WonderCon.