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Literature

Reducing Email C-L-U-T-T-E-R

Project-Proposal Paper: “Let’s Talk” Behold…I’m about to quote you the silliest business-email I’ve ever written (yes, I’ve actually kept a personal copy all these years), which details the incredible run-around I got upon asking a simple question concerning the identity of the one responsible for a specific server at our software company. I wrote it to my supervisor; here it is, verbatim: “We finally got ourselves a ‘ticket’ on Zenith - after involving Holly, Mollie, Mike & Mike, Ann, Amie, Cathy, Quan, Sylvain, Suzette, Dennis, and all of Software Support (for go