Digi Remote Manager (original) (raw)
Digi Remote Manager includes a powerful feature – Configuration Manager – that serves multiple purposes in mission critical applications. You can quickly group any number of devices and apply the same configuration to all of them for rapid deployment. And it enables you to make individual or group configuration changes after installation, and still manage those specialized configurations in groups. Configuration Manager also monitors your deployed devices for unintended or unauthorized configuration changes and remediates them, as an additional layer of device security.
Digi Remote Manager simplifies network management. You can schedule tasks to manage and update one or more device groups, as needed, with one-time or regularly occurring tasks. Perform system tests, ping devices, send file downloads or push out security patches and firmware updates at specified times or upon specified conditions. Set up tasks to check health metrics across your device network, launch business processes or issue reports. Use this powerful feature to set up management of tedious tasks that do not require human intervention or that would be challenging and time consuming to perform across your entire network.
Set alerts for a wide range of events and conditions, as needed for your application. These can include temperature sensor readings, tank level monitoring and other sensor readings for changing conditions. You can also set device monitoring alerts. For example, if a device is scheduled to wake up at scheduled times to perform a specific function, you can schedule alerts to be sent to your Digi Remote Manager dashboard or mobile device in the event that the device does not wake as scheduled.
Digi Remote Manager integrates with virtually any cloud and analytics platform, making deployment and management of IoT networks and devices faster and easier. Digi RM also includes a robust set of APIs for integration with your business enterprise applications. Use the pre-configured APIs to access, connect and analyze data collected from devices — with no development required. Cloud connectors integrate device data with industry-leading, third-party analytics and visualization dashboard applications. For custom integrations, utilize the rich web service API.
Digi Remote Manager lets you track and manage devices at the edge of the network and program those devices with edge computing functionality. Employing an edge compute strategy can help to improve network load by moving some of the data processing to edge devices. With Digi Remote Manager, you can use Python to program the desired edge functionality and then rapidly deploy firmware updates to all devices in a selected group.
Digi Remote Manager integrates with Digi TrustFence®, a sophisticated security framework that supports a “defense in depth” strategy for businesses deploying networks of connected devices. Digi TrustFence enables you to quickly add device security, device identity, and data privacy capabilities to your application or product design using Digi devices.
What Is IoT Device Monitoring?
IoT device monitoring lets businesses keep watch on vast numbers of deployed IoT devices and billions of data points for two purposes: to gain actionable insights from those devices and processes, and to ensure the devices are functioning properly. With IoT monitoring, organizations can scale their IoT deployments with the assurance that they can track every device, monitor performance, get notification of security vulnerabilities, gain insights whenever needed, and perform predictive maintenance across their entire deployment.
IoT Device Management That Works for You
IoT device management is not just a nice idea. It’s mission critical. Today’s connected devices are smarter, more feature rich and edge-compute capable. They are the eyes, ears and communications supporting your application.
You need a remote device management solution that integrates fully with your network infrastructure to automate processes, keep tabs on activity across your living network, and give you command over those devices in groups and individually for updates, patches, security and troubleshooting.
Digi Remote Manager® (DRM) is the technology platform that brings networks to the next level, allowing networks – and the people who manage them – to work smarter. It transforms a multitude of dispersed IoT devices into a dynamic, intelligent and secure network. Now you can easily activate, monitor and diagnose hundreds or even thousands of mission-critical devices from a single point of command. Edit configurations, update firmware, schedule and automate tasks — all from your desktop, tablet or phone.
You can also easily extend your network at scale with bi-directional, open integration and add intelligence to the edge with custom code, APIs and Python scripts and Digi MCP Server. All the while, software-defined security diligently safeguards your entire Digi ecosystem. What’s more, DRM delivers all of the above with a lower first cost and subscription cost than other industry options.
Most importantly, you can relax knowing that DRM will automatically monitor and remediate your network's device security. Your network never sleeps. But you can.
SOC 2® Type 2 Compliant
Digi Remote Manager and Digi Genesis are SOC 2 Type 2 compliant, validating Digi’s independently audited controls for security, availability and confidentiality. This attestation reinforces Digi’s commitment to protecting customer data, ensuring operational integrity and delivering trusted cloud infrastructure for compliance-driven industries and enterprise-scale IoT deployments.
Need an on-premises IoT solution?
Digi Remote Manager (DRM) is a cloud-based IoT management platform. Digi On-Prem Manager (Digi OM) subscriptions are also available as an on-premises IoT management platform solution.
Digi MCP Server AI-ready infrastructure for Digi Remote Manager
Make your Digi infrastructure AI-ready — instantly and securely, without added integration complexity
The Digi MCP Server is a hosted Model Context Protocol (MCP) endpoint that securely exposes Digi Remote Manager (DRM) capabilities as standardized AI-accessible tools. It enables MCP-compatible AI systems to monitor, query and manage Digi-connected infrastructure and wireless WAN (WWAN) deployments at scale — without custom REST integration or additional infrastructure.
By bridging enterprise AI platforms with Digi’s secure device management environment, organizations can accelerate operational workflows, reduce complexity and gain intelligent, context-aware interaction with distributed edge deployments. Leverage natural language interfaces to query fleets, generate configuration insights and streamline troubleshooting. The Digi MCP Server provides a standardized Model Context Protocol interface purpose-built for AI connectivity.
- Secure AI access
- Standardized AI connectivity
- Comprehensive tool coverage
- Natural language fleet queries
- AI-assisted troubleshooting
- Fleet-wide firmware and configuration analysis
- Telemetry aggregation and summarization
- Alert and automation insights
- WWAN performance visibility at scale
No servers to deploy. No middleware to maintain. No integration code required. Learn more about Digi MCP Server.
Manage Your Network Your Way
Remote device management: network-wide updates, data insights and control. Digi Remote Manager delivers centralized visibility and automates processes at your command, with actionable 24/7 remote monitoring.
Automated Network Monitoring
To keep tabs on dozens, hundreds or thousands of active connected devices requires network monitoring software. Human eyes can't keep up. With Digi RM remote monitoring tools, you're in command. As your IoT device management platform, Digi RM watches your network for disruptions and intrusions, and lets you know when you need to take action. Set alerts for important conditions. Get reports on network performance. Check on any device, anywhere, anytime.
Configuration Management
Digi Remote Manager has what other IoT device management platforms don't: the ability to configure all of your devices at once, make individual configuration changes, and still manage those specialized configurations in groups. Create group and individual configurations. Deploy rapidly and accurately. Let Digi RM monitor device security.
Firmware Updates
Today's IoT devices are smarter, more feature rich, and have more tasks to perform at the edge. And they are not static. You may need to update firmware to enhance functionality, download custom scripts, keep your devices in compliance with corporate security policies, or deploy patches for threats to IoT security. Digi Remote Manager puts the network management tools in your hands to deploy firmware updates or send files to your devices in minutes, even if you have a network of many thousands of devices. Manage your dynamic network with a few clicks. Keep your devices secure.
Detection and Troubleshooting
Digi RM is always on, even during your network manager’s off hours. As your network monitoring solution, Digi RM lets you know when issues arise, sending alerts and delivering reports so your team can rest easy. At any time, they can gain the insights needed on the health of the entire network or individual devices and remotely troubleshoot, test and reboot devices as needed. Put network monitoring tools to work for you, so you can work smarter.
Edge Computing
Leverage the power of edge computing to control your network performance using Digi RM to load and manage Python scripts on your Digi devices. Quickly and easily integrate Digi RM with third-party cloud services such as Microsoft Azure, AWS and the Google Cloud Platform. Digi RM can act as facilitator between edge devices such as cellular radios, gateways and routers and many different third-party services. It can then simplify the ability to get your data where you want it to go. Add edge intelligence. Reduce latency and enhance your network efficiency.
Control
Centralized visibility
Manage
Control all your Digi IoT devices from one place.
Extensibility
Bi-directional APIs allow you to integrate your existing network controls into Digi RM.
Edge Computing
Enhance network performance with scripting and containers.
Productivity
Do more with less effort
Grouping
Remotely configure groups in multiple ways to best suit your needs.
Configuration Manager
Automatically manage device firmware, settings, and files.
Automation
IoT device monitoring, alerts and device updates.
Usability
Customizable dashboard widgets with dark mode.
Security
Always-on, always-secure
Security
Dozens of security controls to protect your data.
Compliance
Comply with security standards like PCI, HIPAA and NIST.
Alerts
Create security alerts for individual devices, groups of devices or for all your devices.
Insight
Know your network
Reports
Pre-built reports provide the data you need most.
Location Services
Track and map your devices’ location data and GPS coordinates.
Visibility / Analytics
Set alerts to maximize device uptime.
Data Management
Generate new revenue opportunities via predictive insights.
Value-Added Services
Digi Remote Manager® has an ever-growing library of valuable add-on services
to keep your devices and processes running smoothly
Network Resiliency: Tools for Troubleshooting
Managing your device network is one thing when the network is up, but requires an out-of-band (OOB) management strategy in the event of network disruptions. Digi Remote Manager lets you remotely and securely access devices OOB, via console access. Network administrators have serial connection access through a combination of Digi RM's business-level service and cellular products running the Digi Accelerated Linux (DAL) operating system.
- Provides central access to remote devices, even when they are offline
- Enables secure out-of-band management via a serial connection
- Dynamic SIM cards automatically disallow incoming IP traffic, by design
- Communications through the console to Digi hardware passes through a pre-configured, device-initiated tunnel using TLS 1.2 encryption
Security Monitoring
Always on guard, software-defined protection safeguards a secure network and alerts you if key settings go astray. Digi RM’s Configuration Manager monitors device configurations across the network and includes settings so Digi RM can automatically remediate any changes. And with Digi TrustFence®, Digi RM enabled networks are protected at the highest levels. Download the TrustFence security brief
HIPAA & NERC CIP Compliance
Digi RM is a key component of HIPAA-compliant solutions. To meet HIPAA compliance, we recommend Digi RM as a conduit for secure patient data. Since it does not process health information, customers looking to implement a HIPAA solution do not need a Business Associate agreement signed, provided that they encrypt the data while it is passed through Digi RM. Download the connected health brief
The right fit for you and your network
Our SaaS pricing provides you with the level of benefits and options
that meets your needs
View and group device inventory
Update individual device settings
Update individual device firmware
Update device firmware in bulk
Device health metrics
Alarms
Mapping
File system access
SMS remote commands/out-of-band management
Custom configuration and installation support
Configuration Manager
Automatically manage device security compliance
SMS/UDP
Carrier integration
On-demand reports
Scheduled operations
Subaccounts
Web service APIs
Data streams
Explore the core capabilities of Digi Remote Manager® — including advanced AI connectivity with Digi MCP Server — designed to simplify device management and accelerate operational workflows. The Digi MCP Server also integrates with Digi Genesis for expanded AI-ready infrastructure.
Key Digi Remote Manager features and descriptions
| Feature | Description | Digi RM Premier |
|---|---|---|
| View and Group Device Inventory | Add devices to a group to logically organize and manage them. | ✓ |
| Update Individual Device Settings | Configure an individual device by using the built-in configuration interface or loading configuration files. | ✓ |
| Update Device Settings in Bulk | Multi-select devices in the list and load configuration files onto them. This is a basic configuration method, not as powerful as automations or Configuration Manager. | ✓ |
| Custom Configuration and Installation Support | Automatically load a configuration and firmware onto a device when it first connects to Digi Remote Manager® (Digi RM). | ✓ |
| Configuration Manager | A very powerful feature that can create a snapshot of a unit’s configuration, firmware and file system contents, then propagate it to other units for the purpose of rolling out a configuration or firmware change and managing security compliance. | ✓ |
| Update Individual Device Firmware | Click on a device in a list and upgrade the firmware. | ✓ |
| Update Device Firmware in Bulk | Multi-select devices in the list and load firmware onto them. | ✓ |
| Device Health Metrics | Devices can push their “health metrics” to Digi RM which can then be used to trigger alarms and show status on a global dashboard, and can be viewed in detail on a device’s dashboard to aid troubleshooting. | ✓ |
| Alarms | Configure alarms to trigger based on health metrics, connection status, data usage, configuration status and other factors. | ✓ |
| Mapping | See the location of your devices in real time in the Devices page in Digi RM. | ✓ |
| File System Access | Use the File Management page in Digi RM to access and load files onto your devices. | ✓ |
| SMS Remote Commands/Out-of-band Management | Supports sending and receiving SMS messages between Digi RM and a Digi RM-registered device. | ✓ |
| Automatically Manage Device Security Compliance | Use the Configuration Manager feature to ensure that the configuration, firmware and files loaded onto a device remain compliant with the “gold standard.” Configuration Manager can be configured to create an alarm and/or correct noncompliance if a device is found not to be compliant. This important security feature prevents outside tampering. | ✓ |
| SM/UDP | The SM/UDP (Short Message/User Datagram Protocol) feature allows devices to leverage the very small data footprint of Digi RM SM protocol over UDP. | ✓ |
| Carrier Integration | Utilize information from cellular carriers to facilitate SIM provisioning, SIM activation/deactivation, data usage reporting and alerting (from carrier rather than device perspective). | ✓ |
| On-Demand Reports | Create PDF reports containing health metrics and other data. | ✓ |
| Automations | A very powerful mechanism to schedule and automate complex tasks to be carried out on devices or groups of devices — immediately, at a specific time and date, or on a recurring basis. | ✓ |
| Subaccounts | Create subaccounts that can be managed from the parent account. Subaccounts allow the parent account owner to restrict which device sub-accounts users can access. | ✓ |
| Web Service Apis | Link programmatically to Digi RM using RESTful web service APIs. This facilitates the ability to send data from Digi RM (or devices connected to Digi RM) to third-party systems such as AWS or Azure, and connect Digi RM to a customer’s own CRM or management platforms. | ✓ |
| Data Streams | Allows you to store time-series data in Digi RM that can be retrieved later by an external application using web services. | ✓ |
*Digi Remote Manager subscriptions are available and licensed per device.
Digi MCP Server
AI-ready infrastructure for Digi Remote Manager® and Genesis®
The Digi MCP Server is a hosted Model Context Protocol (MCP) endpoint that securely exposes Digi Remote Manager (DRM) capabilities as standardized AI-accessible tools.
It enables MCP-compatible AI systems to monitor, query and manage Digi-connected infrastructure and wireless WAN (WWAN) deployments at scale — without custom REST integration or additional infrastructure.
By bridging enterprise AI platforms with Digi’s secure device management environment, organizations can accelerate operational workflows, reduce complexity and gain intelligent, context-aware interaction with distributed edge deployments.
What Digi MCP Server enables
The Digi MCP Server eliminates AI integration friction by providing a standardized interface purpose-built for AI agent interoperability. This solution supports:
- Natural language fleet queries
- AI-assisted troubleshooting
- Fleet-wide firmware and configuration analysis
- Telemetry aggregation and summarization
- Alert and automation insights
- WWAN performance visibility at scale
AI Integration Options
Traditional AI integrations rely on REST APIs wrapped in custom code, introducing integration complexity and long-term maintenance overhead. The Digi MCP Server provides a standardized Model Context Protocol interface purpose-built for AI connectivity.
Security and Governance
The Digi MCP Server enforces authentication, authorization and policy controls before any data is shared or actions executed. AI interactions respect existing user roles and permissions, preserving audit visibility and device integrity within Digi’s secure, SOC 2 Type 2-aligned infrastructure.
Make your Digi infrastructure AI-ready — instantly and securely, without added integration complexity.
Secure AI access
- API key authentication
- Role-based authorization enforcement
- Governance validation before execution
- Audit visibility of AI-driven activity
- Centralized rate limiting
Standardized AI connectivity
- MCP-compliant tool discovery
- Structured request/response model
- Framework-agnostic compatibility
- Zero infrastructure deployment
Comprehensive tool coverage (70+ tools)
- Device inventory and filtering
- Telemetry and historical stream access
- Live device state and configuration queries
- Alerts and automation workflows
- Firmware management and compliance
- Fleet summarization and analytics
- Audit and account insights
How it works
- Generate an API key in Digi Remote Manager
- Configure your AI agent or MCP client to connect to the Digi MCP endpoint
- Authenticate via API key
- Tools are automatically discoverable
- AI executes only permitted operations
Architecture
Protocol: Model Context Protocol (MCP) over HTTPS
Authentication: API Key
Deployment model: Digi-hosted
Endpoint: remotemanager.digi.com/mcp
IT/OT teams benefit from:
- No servers to deploy
- No middleware to maintain
- No integration code required
Download Digi MCP Server Datasheet